Yes, this is the correct company…read more The transaction date was 10/20/22, and we booked the service thru your website and called the website phone number 2 days in a row to no avail over an hour each time. The recording would repeat that other customers were being helped and someone would be with me shortly, something to that effect. I have disputed this charge with the credit card company. Your deep cleaning of this 800 sq. ft was less than 45 minutes which is ridiculous! I paid $178 for the kitchen sink and counter, bathroom sink, and oven to be cleaned. Everything else was either untouched or wiped down with a dirty rag. The previous tenant had cleaned the unit however it needed to be deeper-cleaned. When you would look closely, you can still see the dirt and grim that was remaining from their cleaning job. They are not professional cleaners but still need to fulfill their lease obligations. What remained was a deep cleaning. Now that I am speaking with you. You should already know that when you charge someone to clean a list of items, that list needs to be completed before you leave the property, especially when you charge extra for deep cleaning. There were no before and after pics as you mentioned that are sent to customers. Your supposed deep cleaning was performed in less than 45 minutes. How do I know? Well, I received a phone call from you all needing the code to enter the property and a Thank you text message that the job has been completed. The shower was untouched by you all. Soap scum on both glass doors and the tracks were nasty. No sign of any water or wetness in the shower when we returned so we know this was skipped. I received a thank you email 10 min before our arrival. Lifting the toilet seat, there was still hair and yellow nastiness under the seat. Also, a Swiffer mop should not be used for deep cleaning. Professional equipment should be used by a professional such as a traditional mop. However, the floors were not even mopped because there was dried poop on the floor that remained afterward that was on the hardwood floor. Besides the moping, a vacuum was not performed because there was hair and dirt in every corner of every room. The window baseboards were not wiped down. The Mirror in the restroom had streaks all over it and was not cleaned with a clean towel. The oven was cleaned, and the kitchen and bathroom sinks were clean. But that's about it. $178 for 45 min sounds like a lawyer, not a house cleaning service. The stainless steel appliances were not cleaned with proper stainless steel cleaner and had swirls all over them. and the inside of the empty refrigerator was untouched as well. Ughhh. I hate reliving this nightmare. I had to end up cleaning the place myself... Worst experience ever.

DO NOT WASTE YOUR TIME OR MONEY I purchased the deep clean…read morelast month based on the good reviews that this "company" had. I received a call early the morning of from someone stating the cleaner was wanting to come to my house now (2 hrs before the time period I scheduled,) I said I'll be home in an hour. The young girl showed up an hour later, she walked in and said can you show me towards the master, so I walked her through the house and mentioned the main things I wanted her to focus on was a heavy vacuum & mopping of the tile floors (tile is in my entire home,) and wiping all the cabinets off, as well as dusting/wiping the baseboards since we would be painting the day after she left. The deep clean stats a 4-6 hour clean time, my home is 2000 sq ft and kept pretty clean normally.. just didn't have time to do the detailed work I had requested. She spent over an hour in the master bathroom, then less than a hour in the 3 bedrooms (I requested nothing be done in there except the floors) and the 2nd bathroom. She had finished in the kitchen/living before I could even go back and look at her work in the rest of the house. I specifically had a couple drops of blood on the floor from my dog being in heat the night before... to my suprise she said all the floors had been cleaned. So I walked her and pointed out the blood drops.. she insisted that was a stain on the floor, so I wiped it up. I then began looking at EVERYTHING because if she had already mopped the floor and she didn't get the blood drops in the middle of the floor what else did she not do?! I then went to inspect the bathroom cabinets (specifically the 2nd bath) I noticed all the white dots on the cabinets were still there. As a matter of fact she didn't even wipe off the toilet from hair/dust! I asked her to wipe off the bathroom cabinets as my child had splashed toothpaste (white dots) from brushing their teeth. That was completed about 75%, she definetly did not go out of her way to get it all, or wipe the entire cabinets.. just where she saw white. She then comes and tells me shes done and I said wow that was quick, it had been less than 3 hours from when she arrived, much-less actually started working. I asked if the baseboards had been cleaned since they would be getting painted and she said yes. She left. I then went and did a thorough walk-through the house now that the floors weren't wet, and to say I was so appaled and upset is an understatement. She left all the bags of trash on the wet floor in my kitchen, she dusted AROUND my pictures and other items, toilets were not wiped off, the floors were not vacuumed, she swept just the walkway before she mopped just what she could reach. And not cabinets in my kitchen were touched. I also opened my oven and of course that had not been touched either. At this point I start taking pics because I have painters coming the next day and can not point over the dust & hair I found ALL OVER the baseboards. I then decided to sit down and watch all my cameras for the next 2 hours and sure enough.. SHE NEVER TOUCHED THE BASEBOARDS, OR THE CABINETS, OR THE OVEN or may other things that I took pictures of. But to top it all off - what she did do was break the shower head/bar coming out of the shower in the master bathroom. I had no idea until my husband came home later that night to shower and asked why it was bend and hanging from the wall. I didn't want to tell him I had paid $300 DOLLARS for this cleaning... I do not use the master shower so he knows no one else would be going in there. He attempted to tighten/screw it back in to shower and it completely fell out of the wall when he tried to pick it up. I was standing there when it happened since I was taking pictures of what it looked like. It could not be fixed. I now am upset and had to clean the baseboards myself because we were painting the next morning. I contacted the "company" the next afternoon, after expressing just the lack of cleaning the lady had completed the lady who said she was the owner on the phone began getting upset and said "we have never received any feedback like this before". I said I have many pictures to prove what wasn't done, or you are more than welcome to come stop by and put your eyes on everything I am talking about. The owner said the cleaners are required to send pictures of everything before they start cleaning. I said great then you will have pictures of the bathrooms, she said yes I do. I mentioned that my husband went to shower and the shower head/arm was bent and wasn't working. She began to raise her voice and said her cleaning lady did not break anything and that cleaning lady is one of her best cleaners, then she mentioned she is actually cleaning my house right now so let me call her. The "owner" called me back and said listen we aren't responsible for anything with the shower unless you can PROVE IT WASN'T BROKEN TO BEGIN WITH. I was told my $ would be refunded and she didn't have time to deal with this.

We hired this company for our new house. We wanted a deep cleaning and that's exactly what we got!…read moreBrenda did an excellent job!

Arrived within window committed, were friendly, cleaned the apartment very well, even carpet…read moreshampoo. I was driving to and from our new home 50 miles away and they had no issue cleaning and collecting payment after they wrapped up over the phone. Highly recommend!

We contracted with My Maid Day to clean our property after a move with its parent company AB…read moreMoving. The cleaning crew did not show up on the agreed upon day, and we only found out when we called after they missed their arrival window. We were then guaranteed an 8 am start time the following day. Another no-show. Spoke to 6 different individuals over the course of 3 hours. No one took responsibility, and the cleaning crew never showed up. Poor communication, only added frustration and stress to an already difficult time.

I hired Vilma from care.com for a move out clean and LS Ruiz was the girl who showed up. While the…read morework was good, just about everything else has been a disaster. The lady told me that she sucked up a screw and asked to be compensated for broken vacuum, which I did. I sent $80 and asked her to provide a recipe if the repair was more than $80. I paid the cleaning free via Venmo which is what Vilma asked of me. Since this was a business transaction I selected the "Goods and services", this company provided me a service. That money cleared out of my account immediately. I then got a string of texts saying that she won't be able to pay her rent since Venmo is holding the funds for 21 days. I was not aware that this was a personal Venmo account and not set up to receive business funds. I spent hours on the phone to Venmo trying to get this squared away but ultimately, nothing can be done to speed up the process, since there Venmo account is not set up correctly. I then found this page and found pictures of my house, which I did not consent to. The clean was good, but everything else has been a disaster. I do not recommend this company. UPDATE. Update due to owners reply. The issue here lies with Venmo. Ls Ruiz has even supported the fact that I paid with a screenshot. I paid within 30 minutes of the job being completed. I do not have control of how long it takes Venmo to give her the money. I do not control the terms and conditions of Venmo. I spent hours on the phone with Venmo trying to find a resolution but ultimately, they are using a personal account to conduct business transactions, so a hold is put in place for the protection of both parties. Venmo is the way Vilma and this lady requested and agreed on payment. If you don't want to abide by the rules of Venmo and want payment made in a specific way, make that clear upfront. As for the photos, you can take pictures of your work as proof of service, but posting them online without consent seems like violation of privacy. They will not remove said photos unless I remove this review. Like I said previously, the clean was good. There is no question on the quality of work. Just painful to do business with

Very great service. We needed someone that day and she spent a lot of time giving our apartment a…read moredeep cleaning. Looked and smelled great. Very nice young lady and hard worker. We will definitely use her again.

I booked these ladies last minute and they still were able to come and clean my house they did a…read moregreat job everything looks brand new like I just moved in they clean some things that I didn't even know that they were going to clean, they cleaned my blinds my baseboards my ceiling fans my restroom is spotless these women are miracle workers 10/10 definitely recommend

The cleaning crew was timely and nice, but were unable to sufficiently complete the deep-cleaning…read morejob. The owner, Jenny, was very helpful in resolving the situation. She even offered to come out to personally finish the job. In the end we agreed to an appropriate solution and I'm very satisfied with her handling of the situation.

Danielle was, friendly, professional and extremely competent! She was so cheerful and communicative…read moreand went right to work immediately. I will always call on her whenever I have the need for a professional cleaning service. And I recommend her to ANY and Everyone!

The service went well, we did a walk through of the property and I detailed the areas I wanted to…read morebe cleaned and some that didn't. I was impressed with the quality of work. Thank you!

Rag Mops did such a great job last week! Having things fresh and clean around here really helps…read morewith my state of mind. I am a stage 4 cancer patient and was matched with Rag Mops as part of "Cleaning for a Reason", an organization that matches a cancer patient with a participating cleaning service to provide 2 free cleanings, one month apart. My experience with Rag Mops was even better than I had hoped for. As a cancer patient, things can change day to day and sometimes hour by hour. Rag Mops was so patient and accommodating when I had to cancel a couple of times due to treatments and pain level. We worked together to find a mutually agreeable day and time for the clean, and as I mentioned before, the service was amazing! They sent one person for our house, and she was friendly and open to requests during her time here. She did a very thorough job and I haven't even a single complaint! Thank you to Rag Mops for our cleaning and even more for their participation in "Cleaning for a Reason"! You will undoubtedly be blessing more and more cancer patients over the months (and possibly years) to come!

Laura cleaned our home today and did an excellent job. It's just a wonderful feeling going into the…read moreweekend with a clean home. I'm so thankful I found Rag Mops all those years ago! Best decision ever!