Not a good experience. Bid jumped from $2.2k to $4k to $9k. I got a quote to cut down my neighbor's 5 tall pines (me paying for it, neighbor agreed) plus trim my trees. Day the work was scheduled, a crew of 7+ show up with equipment, stand around looking at pine trees for an hour, foreman tells me they need bucket truck instead of what they brought, he can't get bucket truck out there that day, so they all left. I'm chasing down the estimator who was there asking why don't they just trim my trees today and come back for the other? Silence. So we reschedule for the following week. They don't show. They don't call. I called them. And called. Finally get someone on the phone and they schedule for the week after. They don't show again. Then I get someone on the phone again. "You need to talk to the estimator before we come out." The estimator says he underestimated the cost of removing the tall pines and that's why they all left on the first day (two weeks prior). It should be another $1800 more.
($4,000). (The first bid was lower than others, that bid put them $800 over the next closest price.) I tell him that should've been an honest conversation at the time vs the leaving and avoiding me on the phone. But let me talk to my neighbor to see if he'll chip in. Twenty minutes later, the estimator and owner show up, saying the second bid was too low as well and it should be $9,000. So, initial bid of $2,200 with full crew to show up, left because the bid should've been quoted at $4000, and now $9000 20 minutes after the $4000 bid. Crazy. The lack of call back unprofessional. So then I switch to forget my neighbor's trees, let's schedule my tree trimming. Oh, that bid was too low as well. We'll do you a favor and trim 4 of the 5 trees for the 5 tree price we quoted for $50 more. So, I scheduled (to see what would happen). I also had another company give me a bid and date meanwhile. The day before S&H was to come out, they called and canceled due to weather and wanted to book it later. I said forget it. (The second company came on the day S&H said the weather wouldn't allow them to do the work.) Crazy company. Lots of hassle. Awful communication. read more