I was so impressed by the kindness and fantastic service! Even though I didn't end up getting any…read morework done, I'll definitely be recommending them to others based on what I experienced.

I bought a beautifully designed 14K gold ring from Aurum. Paul designed and made the ring himself…read more I bought "on faith" since I live in California and had to trust my instincts, research on this jeweler, and on-line reviews. Before placing the order, I requested that the ring be sized down a 1/2 size - and Paul didn't hesitate to offer this service. The ring fits perfectly, is very high quality and appraised slightly above what I paid for it - so, Aurum's pricing is very fair and reasonable. I wouldn't hesitate to purchase another piece from Paul and his team.

I got my engagement ring here and the staff spent a lot of time with us explaining about the…read morediamonds, materials and techniques used in the construction of the jewelry they sell. I really felt like I learned a lot after being here. A totally different experience to those pretentious sparky jewelers that give you the impression that you're wasting their time if you ask more than 3 questions. These folks know what they're talking about and you don't get the feeling that you're being ripped off or that they're trying to up-sell you constantly. I would recommend Birzon to anyone looking for quality jewelry at a reasonable price no matter what your budget, and you'll get an education at the same time!

I'm always nervous walking into high end jewelry stores. When I walked in I was greeted by the very…read moredown to earth staff and felt comfortable. They offered me very fair prices for the jewelry I brought to trade in. I would recommend them to anyone whether you are buying or selling.

Professional and knowledgeable, wide variety to choose from and great prices for handcrafted items.read more

I came here to get my husband's watch fixed for his birthday and had such a great experience! Dave…read moreis super knowledgeable and kind, and fixed it right away. He explained how the watch worked without making me feel stupid for not knowing anything about the topic. Great service and spirit !

Went and got my late grandmother's wedding ring fixed- it needed resizing, retipping and a good…read moreclean. They handled it great! It's a very professional and clean space with certifications hung right on the wall. I forgot his name but the guy was great at explaining pros and cons of different methods of repair, I felt very assured in my choice as well as safe entrusting my literal family jewels to his care. And I love the result! This was a little while ago now, and the ring still looks great and feels sturdy.

Cannot say enough good things about our experience with Spears & Co!…read more It was very important to my fiancé that the ring he got me was something I really loved and would be happy with. We opted to shop for it here because the owner, Ryan, offers a "build your own adventure" type experience, meaning you can customize your ring to your liking exactly. I had a pretty clear vision of what I would like my ring to look like so the process was very smooth and easy, but I imagine that even if you aren't sure what you'd like, you'll arrive at your dream ring in no time. Ryan kept my fiancé in the loop at every step of the process, and according to him, he received the ring in a very timely manner. I am so thrilled with my ring and I've already been recommending Spears & Co to my friends and coworkers. An amazing experience, and we'll definitely be purchasing our wedding bands here as well!

2 accent diamonds were lost from my barely 3 year old ring. I sent it in to have the 2 accent…read morediamonds replaced, and I was quoted over $500 to repair the $700 ring! Ludicrous. Disappointed. I believed in the company before I had this experience . Show less

I shop highend and I decided to local because Buffalo has no options. The associate looked me up…read moreand down, yes I wore my work clothes. I recommend anyone to just shop online, I lost my Tiffany's cleaning cloth I should of been patient and ordered online. I know better now. I can see why it wasn't busy.

I have an inexpensive watch that needed a new watch band, but the width is unusually narrow…read more Brought it here, and they had a few bands for me to choose from, where a few other stores had nothing at all. Don't know the man's name, but as others have noted, I wasn't rushed, he was very patient, and, in the end did me a big favor. As a result of such outstanding customer service, I will go back, with an antique necklace that is missing a stone and I haven't been able to find one to match. I don't know what the other customer in the store bought, something in a small box, but the festive wrapping job the female employee did was first class! Concern: This section of Main St has almost no businesses any more, not in the mall, nor on the street (even the dollar store, CVS and Rite Aid have left). They're not certain how much longer they'll be able to stay in business due to the lack of foot traffic without other businesses nearby and with so many workers now working from home. Please patronize them before it is too late!

Very helpful and staffed by craftsmen (and women)…read more Knowledgeable! We're able to drill holes fora new watch band and can work the mechanisms inside your watch and jewelry

Best most professional jewelry store in WNY, Tom is a great and honest person...NO B.S,,if u want…read morehonesty and fairness. ,,,this is your man...!!!!

Absolutely love these guys, so polite , extremely efficient, definitely can trust them been gone to…read morethem for a couple years couldn't ask for a finer jeweler. Thanks so much for treating customers as nice as you do with respect and very knowledgeable.

I came by to look at a few rings…read more Luis was helpful and patient. He told me about the payment programs they have. There's a wide selection of items, from luxury fashionable items (bags, shoes) to instruments, gaming consoles and much more. I'd come back to purchase more items!

I brought in a lifelong collection of silver. I have marked Italian chains and bangles, rings from…read moreItaly and China, some native American bracelets, 950 hoops from Peru, a Pandora bracelet, loads of earrings, pendants, a huge garnet encrusted cross; and a man there cherry picked my collection, said he tested my bracelets and then said nothing tested as gold. Ha! Then he said I'd have to make an appointment to get everything looked at. (After hemming and hawing around for half an hour) Why the Hell would he think I'd bring it back in after that big waste of my time and effort.