AVOID AT ALL COSTS…read more
We hired Boscage Landscaping to level our yard and install an above-ground pool. Before hiring them, we specifically asked whether pool installation was something they did regularly, and the project manager, Luke, assured us it was.
The project began on June 1. The first day of leveling went well. On the second day, one of the installers fell onto the assembled steel pool wall while climbing out, leaving a noticeable crease. Shortly afterward, the pool developed leaks. We witnessed the incident ourselves, and it was also captured on our security cameras. When we brought it to Luke's attention, he disputed that it had happened.
Over the following weeks, we experienced multiple missed appointments and no-call/no-shows. When the crew returned, they were unable to resolve the leaks. We eventually hired an independent local pool contractor to inspect the installation. He documented multiple installation issues and concluded that the pool needed to be disassembled and rebuilt with a new liner and proper padding beneath the liner.
We purchased the replacement liner and the required padding ourselves. Because we had a family vacation planned, we told Boscage we needed the project completed by July 5. We were assured this would not be a problem.
Instead, the pool was torn down, approximately 4,500 gallons of chemically treated water were drained into neighboring yards, and the pool was partially reassembled with about 6 inches of water so the liner could settle overnight. The crew said they would return the next day to finish the installation by cutting the skimmer and return openings. They never showed up or contacted us.
When we inspected the work ourselves, we found multiple-inch gaps in the cove padding around the pool. No one had informed us additional material was needed, and we would have purchased it immediately if asked. We raised these concerns, and instead of completing the job before our agreed deadline, we were told the earliest they could return would be July 20.
I asked for written confirmation that it was safe to leave the partially assembled pool in this condition for multiple weeks. That request was declined. I also asked them either to reimburse us for having a qualified pool installer complete the work or to refund the project so we could hire someone else. Both requests were declined.
Based on our experience, I cannot recommend Boscage Landscaping. Instead, I recommend staying far away.
