Always very communicative, and flexible. Very prompt, and helpful when asking for specific deep…read moreclean items.

To quote 'Guy', this company loves honest reviews. Even if my review is 1 star it will still give…read morethem volume and flow. So here is my honest review: You would be better served using another company that operates with honesty and integrity! Filled out the project request for a move in/move out cleaning service on Yelp and listed the MAX number of bedrooms and bathrooms (4 or more) allowed on the survey. Photo included. I received an estimated quote (NO specifics were provided with the quote) and a follow up message asking if I needed appliances cleaned.  I specified the number of appliances and confirmed the date and time for service. The day of service I received a message with a higher than estimated cost (no cost breakdown was provided) and instructions to prepay. Towards the end of the service, I received a call asking me to check the work that had been completed and see if I needed anything else. It was at this time that I noticed one of the appliances that I had put in my original request (I showed the cleaners my text and later sent a screenshot to the company) was not completed. As the team was taking care of this, I started receiving messages from someone named 'Guy'. Guy tells me that I have to pay more for the additional appliance. Since I already paid more than the estimated quote, I didn't agree with this.  Then Guy tells me that my estimated quote was for a 4/4 bed/bath home followed by a screenshot of my Zillow home estimate showing 4 beds and 5 baths. When I put my information into YELP I put in the max bed/baths allowed. I reiterated this during our phone call. Now if the company's practice is to pull up Zillow home estimates, this should have been done BEFORE you sent me the amount due on the morning of service. PERIOD! YOU should have specified the number of beds/baths the estimated quote covered which would have given ME the opportunity to correct it if needed. This should not be used as an EXTORTION tactic to get more money at the end. Nor should this be used as an attempt to appear as though you gave me some kind of concession on the service. Nothing I've said in this review is inaccurate. Use the same approach you use with scammers when they try to 'continue the conversation' and keep you texting or on a call. Hang up and block. Overall, bad business practices. Hope this helps!

I requested for a move out cleaning service and Raquel and Enia came out and knocked it out of the…read morepark. They never stopped working and kept on pushing forward. Highly recommended.

Yulie and Seydy are absolutely fabulous! they are incredibly detail oriented. The house is spotless…read moreevery time. It's such a gift to have people who take such care in their work. They are kind and always happy to see us, which really makes our day!

Hired them via Yelp to do a move out clean in a small, one story, 2-bedroom 1 bath apartment. The…read morereviews are what had convinced me so booked a cleaning for a Friday 2pm via text. They had texted me the day before to confirm the booking which was great, but Friday comes it's 12pm and I get a text that they are on the way. I was confused and in the middle of work - had immediately asked why the deviation from previously agreed 2pm, asked for an ETA so I could plan when to leave and never got a response. I ended up going over to the apartment, called the person who then told me it would still be about 20 minutes till showing up. At this point, I was already pretty irritated. When they arrived it was fine - showed the 2 cleaners where to park and helped them bring some tools up the entrance stairs. They finished up and locked the door behind them no problem. I ended up paying the price I was estimated which was great so no surprises. When I went back to the place to check, I noticed the same smudged footprints from our movers, debris, straight up dirt on the ground and product streaks on the counters and toilet. The fridge and microwave which did need their focus, were spotless. I texted the person I had communicated with and asked if they even cleaned the floors with pictures attached. She did quickly remedy this by having a cleaner return in the morning to do the floor. Overall, I am grateful for the work they did and the price I paid. But between the scheduling mixup and the floors being missed, I just don't think I'd be able to hire them again. Just be careful if you book them!

We had them in yesterday to clean our house which was the main floor 3 bathrooms. We did specify,…read morewe wanted our baseboards. Cleaned. Thank you so much. Came home to find the baseboards were not clean. They did not mop the upstairs bathroom Did not wipe the cupboards down. Didn't clean the front window. Did not see them vacuum the couches like they said they like she said they would And we have 3 dogs here you go. Did not move one of the dog beds in the living room. Just not very happy with the amount of money that she wanted to charge us. And her excuse was that they were training somebody new, well, they should have had the one that was training. Her go over and make sure that everything was done. Would not recommend .

I recently started receiving house cleaning services from Broom and could not be happier…read more The booking process was easy with a straightforward quote that was upheld. The staff was punctual and did a fantastic job. Upon arrival, they asked if there were certain areas of the home to focus on as well as requested my feedback at the end of the cleaning. I was impressed and the home was spotless. Even better they are a dog-friendly company and worked to appease the nerves of my timid pup. I am looking forward to my monthly cleaning services from Broom!

It looked beautiful! I really appreciate the help, the care, the attention to detail! Really,…read morethank you so much!!

I had hired Karol and Amelia for deep cleaning of 3 bedroom 2 bathroom after kitchen remodeling…read more Karol was so easy to communicate. They were able to come very last minute, on a holiday to accommodate my need. They did a great job, paid attention to details, and at spots that I was not completely happy with (due to there was still construction going on), they returned and retouched it until I was happy with the result. I wasn't planning to do regular maid service but it was such a pleasure working with Karol's touch, I think I'm going to work with them every month for cleaning. Here's why I think you should consider Karol over other maid service (I also worked with Alpine and Metro Maid, both did good cleaning job but I prefer Karol): 1. she's prompt with response via txt, not some email system, there's no middle man 2. she can come last minute, where Alpine often books 2 weeks out 3. she and Amelia came both time, there are consistencies of their work, and I dont need to work with too many different people 4. her price is very competitive, better quotes than Metro or Alpine 5. she shows that she genuinely care and she communicates very well, understand my need and is willing to work with me 10/10 love working with Karol. Her business deserves to thrive.

I found this company through yelp and emailed to see if they could clean my sister's house after…read moreher cancer diagnosis. They were prompt, extremely thorough, and spent hours doing the deep clean the home needed. Unfortunately there was a price increase over what they quoted but my sister was so pleased I paid it.

Great price and great service. We had 4 quotes and went with them. We had a 3 BR/ 3 BA home which…read morewas kept fairly clean but not deep-cleaned recently. They provided a move-in/out service cleaning the bathrooms, floors, fans, and appliances (not carpets). They got a rust stain out of our shower that I had tried to in vain. They were working from 9am-2pm. Prompt, professional, and pleasant. They left nothing unsatisfactory. Would 100% hire them again! For anyone who is interested, the house smelled like the typical "clean" cleaning products (bleach, windex, etc) but not overbearing. It doesn't appear they use scented or natural products.

If home cleaning were an Olympic sport this lady is your Gold medalist. She showed up promptly on…read moretime, and cleaned like there was a team of ten working here. My house hasn't been this clean since it was built two years ago. Honestly it was a great experience and will refer her to anyone who is looking for house cleaning.

Franco's Home Cleaning Service is a phenomenal business. I first found and hired Franco in January,…read moreafter injuring my right shoulder in December 2024, weight lifting, as I started breast cancer endocrine therapy treatment, and really needed help around the house. Franco's team has delivered, and I've been highly appreciative, and impressed, with Mary and team, Sol, helping me monthly since January, for the past 5 home cleanings, or so, and counting. Mary, my head house cleaner, listens attentively, and I can trust her to deliver high quality work, listening to my needs and preferences. I also recently hired Franco's Home Cleaning for exterior and interior window cleaning, and they did a better job than professional window washers, who used pressure washers! Mary and team, Sol, attentively cleaned all windows, by hand, even correcting the exterior window cleaning that was done last year, as well as dusting and cleaning the interior of the windows. The price was also extremely fair. I can't recommend Franco's Cleaning Service highly enough! He is also an expert communicator, and his whole team is trustworthy, respectful, friendly, and helpful, while arriving on time, and performing high quality work!

I hired Franco's remotely as a gift for a friend. They were easy to work with and compared to…read morecompetitors you cannot beat the price! My friends were very impressed with the clean and decided to have the cleaners come routinely!

Elsa was fantastic! Based on her reviews, I knew she would be great, but I was genuinely so…read moreimpressed with her work. She is kind, diligent, punctual, and incredibly detail-oriented. She was even able to get a stubborn stain out of our carpet that we couldn't remove ourselves! I am so grateful for her and cannot recommend her enough. If you're looking for a thorough, professional cleaner who truly cares about the quality of her work, Elsa is the one to call!

Else did good work and was great to work with! The price was reasonable and she was able to do the…read morehouse in a day