Worst customer service ever! I needed to search for a 100mm version of a joint connector screw found at the URL below. Around 5:40pm on 26 October 2018 I called 1 866 283-2239 and a lady answered.
After I told her about the item I was looking for she curtly answered that she doesn't know what I'm talking about and I would need to go directly to the store... Well that's exactly the reason why I'm calling for help right! To avoid wasting my time travelling to the store in the cold for something that doesn't exist.
She insisted she needed a number, so I said okay I'm in front my computer, let me search Reno Depot's website for connector bolts and find the number for you. So I gave the item number and she insisted she needs the article number. At this time I am wondering what sort of database does Réno Dépot have if a search for name or item # doesn't call any matches! Finally she sees the item and I ask her if there are any versions of the screw which are 10cm long, to which she answers she does not know because she does not know the whole inventory of Réno Dépot.
Reno Depot, you have just lost a potential customer due to such aggravating service because I highly doubt your database is *that* lacking. I would take my chances to order this bolt online rather than buy in your store, where I pray that the customer service is not as abrasive as the lady on the phone today.
Joint connector bolt: https://www.renodepot.com/en/joint-connector-screws-7-x-2-3-4-steel-antique-bronze-25-pk-63866786 read more