Quality Care and great people. Highly recommend. Best Hospital and staff I have ever experienced.read more

1 Star…read more Unfortunately, my recent experience at Mercy Hospital in Miami was extremely disappointing. I was greeted kindly when I arrived, taken to the back quickly, and placed in a room without much of a wait. However, after that, my experience changed. I went to the ER because I was experiencing very severe headaches with throbbing behind my eyes and temples. Walking made the throbbing worse, my vision felt slightly off, and I was experiencing intermittent ringing in my left ear. I explained that I had seen a neurologist the day before, who had recommended that I have an MRI and MRA to further evaluate my symptoms. When I explained this to the nurses, I was told that Mercy did not have an MRI/MRA available for me and that, if they did, emergencies would take priority. I completely understood that. I was not asking them to give me an MRI or MRA immediately. I simply asked if they could evaluate me and perhaps perform a CT scan or do something to determine whether there was an urgent problem. Instead, I was essentially told that there wasn't much they could do other than give me an IV with pain medication. I explained that I wasn't there simply looking for pain medication. I wanted to be evaluated because I wasn't feeling well and was concerned about the possibility of something serious. What upset me the most was feeling dismissed and as though my concerns weren't being taken seriously. I ultimately left the hospital in tears. My family has a long history with Mercy. My grandmother was treated there for cancer back in the 1990s, and my family always spoke highly of the care she received. That's part of why this experience was especially disappointing to me. I understand that hospitals have limitations, and I understand that certain tests may not always be immediately available. What I expected was to feel that my symptoms and concerns were taken seriously and that someone would make a genuine effort to evaluate me. Unfortunately, that was not my experience. One star. I sincerely hope that if I ever need to return because Mercy is one of the closest hospitals to me, I receive a very different level of care and compassion. Just terrible and sad!!

to whom it may concern!! dear sir or madam, i would like to express my deepest gratitude for one…read moreparticular gentleman inside the laboratory of "solie mia facility by the name of alvin who simply have golden handsi who is a canser patient dont always have an easy time for blood work due to chemo ruind my good veins and with assistance of this wonder young man i'm able to put my best foot forward and hope for a better outcome!! thank you for your time

Unfortunately I know this is a hard situation to go through at the moment. Knowing that the staff…read moreand nurses are putting in so much work to help each patient feel comfortable and respect family visits. They value family time with patients and all ages are welcomed. I have a direct contact with each person assisting my granny. The kindness goes a long way for me. Since I am the one leading my entire family. Thank you to vista care nurses and doctors.

Review for Denise Cooks - Miami Jackson Neurological Intensive Care Unit…read moreI am Robert Anderson. On Monday night I suffered a brain aneurysm. After being transferred to Naples Community Hospital, they placed a drain to relieve pressure and a coil to stop the bleed, but they were unable to complete the procedure. I was then transferred to the Neurological Intensive Care Unit at Miami Jackson in Miami, Florida, where I had the privilege of being cared for by Nurse Denise Cooks. Denise is truly exceptional. From the moment she took over my care, she went far above and beyond in every way. She is deeply committed to her patients and treats them with genuine compassion and professionalism. Because I had no prior knowledge of this type of injury, her detailed explanations of every treatment and procedure were incredibly helpful and reassuring. She took the time to make sure I understood what was happening, which made a difficult and frightening situation much more manageable. After five days of being confined to bed, a friend planned to bring his future wife to meet me the next day. Denise went the extra mile by agreeing to shave my face so I would feel more presentable. She did an outstanding job, and that simple act of kindness meant the world to me. It is rare to find a nurse who not only provides excellent clinical care but also shows such thoughtful, personal attention. Denise Cooks deserves to be recognized and rewarded for her extraordinary efforts. She is a credit to Miami Jackson and to the nursing profession. I cannot thank her enough for the outstanding care she provided during one of the most challenging times of my life.

I had to go to Jackson Memorial Hospital for a kidney biopsy recently. I stayed on the 14th floor…read morewhile I was there. Every single one of the people that work that floor were very kind and nice. They made the experience very easy.

I would have given the hospital 5 stars, but I'll explain later as to why it is only 4…read more My mom was diagnosed with cancer. She had to have her bilateral mastectomy performed there. Now, even though this hospital may not be new and is rather small, it is a wonderful place. We had to stay overnight and most of the staff was so great in accommodating me, so I could be with my mom. My only issue was with the night nurse, Xiomara. It seems like she was slammed and overwhelmed, but when I went up to ask her a quick question, she was very snappy and basically brushed me off. The assistant nurse saw what happened and stepped on to help me with my mom. Aside from that, I really can't stop thanking everyone for their kindness and care. It wasn't easy, but they definitely made it better.

They stole my grandpas gold rings during surgery, 5k+ from an old man, just disgustingread more

i had to go to the ER at Doctor's Hospital for pain and swelling in my elbow which turned out to be…read moreand a cellulitis infection and bursitis. The attention i received was excellent. Nurses Amanda and Irelys were very attentive and efficient. Dr. Miro was great. She had a wonderful bedside manner and was very methodic in how she proceeded to make her diagnosis. I had to get an xray and an ultrasound, both of which occured expeditiously. This is what an ER visit should look like when a pateint arrives in pain and nervous, a place where the patient will feel reassured and well taken care of becuse the professionals and snsitive, caring and comptent. 5 stars for the Doctor's Hospital team that treated me

Every nurse that ever helped me was absolutely incredible. They are all angels. They each made my…read morestay perfect. I wish I could have stayed there. They're all so nice, so giving, so empathetic, and so committed. Thank you all: you saved my life.

Except for parking, which is insufficient and a poor experience, the VA Center is fantastic!…read more Everyone is friendly, helpful, and professional throughout the hospital. The Audiology department is terrific. Taylor was considerate and explained everything going on with my hearing test.

Horrible service Sunday with no one in the lobby got there…read moreat 12 noon left at 2:30 after standing around for 2.5 hours The front desk was very apologetic however I don't know how they can think they can waste my time for so long Terrible quality of service and care for our veterans Once I got in the service was great but the two hour wait was a bit much

Dr. Polga has come to my family's rescue on more than one occasion! He is always available to…read moreanswer any question I have, weigh pros and cons and thoroughly explain procedures. Dr. Polga is compassionate, kind and has a gentle bedside manner. I have never experienced customer service in the medical field, or any field, quite like this! I trust him completely and appreciate his depth of knowledge and experience. This is a rare find and I'm fully aware of how lucky I am to have found him! PMG is well connected. When I need a specialist, they refer me to the best and I am in with the doctor within the week, not waiting around for months getting the run around! I cannot thank Dr. Polga and his group enough for all that they have done for me and my family.

Going to Polga Medical group is a wonderful experience. Dr. Justin Polga listens and truly cares…read moreabout his patients. Everything about the visit ensures that you will receive the best medical treatment available. They are a Concierge practice, but the cost is affordable at $2000 per year. What you get is very personalized attention, direct access to the Doctor, VIP treatment if you need to go to the hospital, and so much more!

My mom is a member of this clinic, but it has become a personal experience for me due to the…read moreincompetence I see in her getting medical care. TL/DR version: if your parents are members of the clinic, you'll have to keep an eye on their appointments and be prepared to call management to make sure they help keep your family members in good health. Oh and today (07/30/16) there was a roach in the floor of the "Emergency Room" as well as small flying insects. I took my mom yesterday (07/29/16) for neck pain/sprain and she was seen by an ARNP - not by a real doctor. Although she was eventually seen by an orthopedist all she got was a neck brace and pills that zoned her out without muscle relief. On either case, the orthopedist didnt even consider xraying her or ordering further diagnosis. My mom's symptoms didn't improve, and I called management to get approval to have my mom seen at another urgent care center. I was told there was an actual doctor today (I remembered when they always had a real doctor on call). My call today "got the fire going" enough for her to get treated today, up to the point where they ordered an xray but there was no radiologist on call. Again, there always used to be one on call. This clinic has really gone downhill in service. I'd advice you to stay away, or be in the lookout for your parents' health.

I was assigned to Dr. Peno for my first visit my wait time was minimal so that made me happy. The…read morebuilding is the date and clean and is a one stop for a number of procedures. You could even get your over-the-counter medicine at the window. I would've given this place five stars but since there are still a big language barrier I gave it only for I do not speak Spanish