1. Polga Medical Group

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Key Biscayne, FL

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Polga Medical Group

5.0 (4 reviews)
Open • Open 24 hours

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Susana Gonzalez, MD

Susana Gonzalez, MD

2.7(7 reviews)
6.1 mi

I happened to stumble upon Dr. Gonzalez one day as I was desperately looking for someone to look at…read moremy finger since I had cut myself really bad while cooking! And that's when I found out she specializes in geriatrics. She was nonetheless very welcoming and pleasant. Since I didn't have a primary care doctor, I decided to keep her and have gone back for routine checkups.

Awful avoid this dumpster Fire of a medical practice. Chaos at its best I should have known better…read moreeven trying to set up an appointment at this office became a fiasco and a malaise of confusion. In any event gave this place the benefit of the doubt after trying to schedule an appointment and going back and forth with the receptionist for 3 days for a simple annual check up and blood test. I got a 2 pm appointment and was told that no other appointments slots were available and to not eat for 6.5 hours prior to blood test. I showed up on time 5 minutes early for my 2 pm appointment. I'm told to wait and wait and wait that I'd be "seen" in a couple of minutes which become 45 minutes of waiting and waiting because this office is disorganized and dysfunctional. I tell them my time limited that I cannot be waiting for the fun of it specially when I have an appointment and I arrive on time. I'm told to wait another 30 minutes after wasting 45 minutes of my time waiting. I had to leave cannot be wasting 90 minutes to 120 minutes for the privilege of being seen when they feel like taking care of me the patient. Has this place ever heard of customer service ? Assisting patients ? Scheduling ? Being on time ? Clearly not. Goodbye good riddance to this place. They asked me if I wanted to reschedule well sure I do I want to re schedule at a responsible place where patients are actually seen on time not this dump.

Polga Medical Group - internalmed - Updated October 2026

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