I've had consistently positive experiences with the staff at this National location, and this trip…read morewas no exception. I arrived at the airport and went directly to the Emerald Aisle, but unfortunately the selection was extremely limited there were essentially mini vans everywhere and very few options that met my needs. I spoke with Latisha, and she was absolutely wonderful. She listened to what I needed, took the time to help, and went above and beyond to accommodate me. Because of her effort and customer service, I left feeling completely satisfied and happy with my rental experience. I will say that the vehicle selection at this location has not always been the best whenever I've flown out of this airport. However, what stands out is that the staff consistently makes every effort to find a solution and make things right when the selection isn't ideal. Latisha is a great example of what excellent customer service looks like. She was professional, kind, accommodating, and genuinely made a difference in my experience. National is fortunate to have her on the team!

I returned my rental today, picked up in Miami and dropped off in Fort Lauderdale, and the entire…read moreprocess was seamless and easy. Deandre was absolutely amazing. He checked to make sure everything went well with the rental, and I mentioned that the CarPlay software wasn't connecting and might be worth looking into. He asked if there was anything he could do, and I told him it wasn't necessary, I just wanted to pass along the feedback. Even so, he kindly offered a discount on my rental, which was unexpected but very much appreciated. I truly commend him for outstanding customer service. I love National Car Rental, and experiences like this are exactly why I continue renewing my Executive membership every year.

This place needs to be shut down! I've been waiting hours others have been here 5-6hrs and still…read moreno car. They closed at 1 it's now 3! Denzil is doing the best he can. His manager is doing him dirty. I'm glad the 15+ people here waiting haven't lost their cool. We can't blame the guy for the position Enterprise put him in. We'll definitely NEVER use them again when we travel. It's not our first bad experience with Enterprise. Denzil deserves a rise for having to deal with this.

Rudest manager. Don't rent here. After red eye with 3 kids they didn't have reserved car, were rude…read moreand disrespectful.

The service was on point . I will definitely used this company next time I am town. No hassle you…read morewill get picked up from the airport and dropped off .Just perfect service.

Best experience, I brought the car late, the guy didn't even charge me for extra day,new…read morecars,defenetly will come back,recommending for everyone !!!

ProTip: get the roadside assistance! I always do, today was my first chance to use it. As my…read moreparents would say, better to have it and NOT need it than to need it and NOT have it. Thank goodness for life lessons learned early! My rental key fob lost the internal key, causing the fob to not work. Roadside assistance had a tow to me within 75 mins and the offer to swap was also available. The only thing I was out of was a little time. The call to address the issue was easy The tow driver stayed in contact with me and the process was seamless.

Staff at Enterprise FLL were great and had me checked in and headed to my car in minutes. No issues…read morewith selecting or using the car. Return was fast as well. I am pleased with my Enterprise experience.

Super easy to reserve parking. We got picked up in ten minutes and were unloading our luggage 15…read moreminutes later. Very easy. The price was much better than parking at the cruise port.

When traveling whether airport or cruises I tend to do the park and fly option a lot. Find a good…read moreplace I feel comfortable leaving my beloved car behind it's always hard but this experience here was pretty good. Online provided pricing insight for me once there the transaction went quite smoothly. The team will take you to and from the airport in a timely manner and will give you insight how to connect with them once you're back.

My job had a team building function at bowling alley. I Rented an expedition for 7 of us. Rental…read moreprocess was simple. Paid for it upfront. Day of pickup was fast but I was offered Jeep Wagoneer since expedition was unavailable. I accepted and I was pleasantly surprised. Very nice car. Was very clean. The wait to get the car was about 15 minutes cause it was in another floor in the airport parking garage. The return process was very simple . I drove in and left the car in the same lot I picked up the employees were very helpful. I would definitely rent here again.

Avis is the worst car rental I ever used. I needed a car while living in Florida and I had seen the…read moreTV advertisements. I didn't know about searching back then and ratings reviews etc. During the whole process I felt scammed by extra charges and complicated agreements. I can't recommend.

Winston was incredibly friendly and helpful, especially at 6:30 a.m on a Thursday.! He genuinely…read moreseemed to enjoy his job, and his positive attitude made such a difference to the experience. Alamo needs more employees like Winston--thank you for the excellent customer service!

Terrible Customer Service at Fort Lauderdale Airport…read more I have been an Alamo customer for decades, but my recent experience at the Fort Lauderdale Airport location was extremely disappointing. I told the representatives what type of vehicle I wanted within the class I had reserved, and I was simply told to "pick any car in Row 5." After looking at the vehicles available, I couldn't find one that was acceptable. I went back and asked for assistance in finding a suitable vehicle and even asked if they could check the Enterprise parking lot, since it is part of the same organization. I was told there were no other cars available. It took approximately 25 minutes of repeatedly asking for assistance before someone finally radioed another part of the facility and located a vehicle that met my needs. The frustrating part is that this could have been resolved much sooner with just a little customer service. Also, Alamo, a Nissan Sentra and a Nissan Altima are not the same or similar vehicles when the reservation is for a full-size car. Customers should receive a vehicle that reasonably matches the class they reserved. After being a loyal Alamo customer for decades, this experience has seriously changed my opinion of the company. The next time I need to rent a car, I'll be taking my business to one of your competitors.

It seems these days that people need a rental vehicle for more than just a getaway or vacation…read more From what I've been observing, the most common need is that the person's vehicle is in the mechanic's shop and is waiting for the parts to be delivered. In my situation, I am in the process of trading in my vehicle for a new one at a dealership, but they didn't have the model of my choice on the lot so I've put down a deposit and I'm patiently waiting for it to be delivered. Whatever the reason, Enterprise has an easy going rental process where you can either modify or extend your reservation. Some people want a specific vehicle so it is best to find out in advance the vehicle's (or similar) availability at the location so you don't become frustrated when you go to the office for pick up. The employees are pleasant and takes care of each customer in a timely manner. Before handing you the keys to the rental, the employee does a thorough inspection on the condition (inside/outside) of the vehicle, and the vehicle's interior/exterior gets cleaned as well.

I am sitting in their lobby as we speak typing this. This is day 2 of booking yet another premium…read morecar and then not being able to fulfill it. I showed up and they don't have a premium car and they want to give me a Toyota Corolla for $5 less per day. They said they couldn't call to confirm my rental because I booked through Expedia. I let them know about my awful experience yesterday and how frustrating this was. I booked the car online as it was about $5 cheaper per day (despite not wanting to drive a full sized car after booking a premium). The manager, ZUBAER, told me he wouldn't rent to me now and to go to another car rental company. Because I said I was frustrated. I am not going to be extremely late and had to book at $80 uber one way to my destination. I will spend $300 today min on Ubers as I don't have time to stop to book another rental somewhere else. The manager could've taken the poor experience I had and them not having a car and made it way better but chose to tell me to "call an Uber". This is absolutely awful customer service. I have worked at enterprise and we valued customers business and their experience and I am never renting from an enterprise again after this experience. Things have gone extremely downhill for this company. Highly recommend going somewhere else.

The best I have ever dealt with. Luis is attentive to my travel schedule and never disappointsread more

So far really excellent, we got picked up at the airport by A. Car Rental and everything was really…read morequick and simple with a great price, highly recommend!

I don't know why more people were not lined up to rent a car from this place!! Amire was extremely…read morekind, friendly & helpful for our last minute car booking. He was quick to make a reservation for us and get us into a beautiful VW Atlas vehicle in no time! The whole process was quick and the experience with Sixt was much more pleasant than any other car rental service we have ever used while traveling. Their customer service was 10/10, he ever offered us cold water bottles :) highly suggest this rental service over any of the others if you are at FLL airport!!!

**DO NOT, I repeat, DO NOT do business with this company!**…read more I rented a compact car from them in March 2026, expecting a quick, hassle-free experience. Instead, I got hit with shady upselling and the whole "I got you, homeboy" routine, which convinced me to upgrade and ended up costing me over $200 extra. I returned the car clean and damage-free. As a Marine, I always inspect my rental vehicles thoroughly before and after use. Fast-forward to this morning, October 3, 2026. I received an alert that a collection account had appeared on all three credit reports! Apparently, this company generated an additional charge of over **$800 for alleged scratches on a wheel rim**. I only found out about the charge because of my credit monitoring notification. No phone calls, no formal collection notice, and no direct communication from a collection agency I'd never even heard of. They simply sent the alleged debt to collections, and my FICO scores dropped **21-27 points!** I believe their handling of this raises serious concerns under the FCRA and FDCPA. I've already disputed the account with all three credit bureaus and plan to file complaints with the BBB and consumer protection agencies. I'm beyond upset! What started as a simple car rental has turned into an absolute nightmare. **Save yourself the headache and take your business elsewhere!**