Dr Swan takes the time to actually talk to you and explain any issues or symptoms related to your…read moreeyes. He took the time to show me things in 40 years of eye exams I never new or saw before. The staff was nice and helpful all around a great experience. Would recommend dr. Swan to anyone looking for a eye doctor.

I just wanted to say that Dr. Mark Swan and his team offered outstanding World class customer…read moreservice. After having to deal with other eye doctors in the area and their horrible health care services, I decided to get my Eyes checked for a 3rd time and I am sure glad I did. Dr. Swan was attentive and listened to what I had to say. He ran me threw the entire process himself to make sure everything was spot on. I did not have to have some tech assistant do 80% of the work and miss something. It really feels good to have a doctor patient relationship that means something especially in a day and age when that seems to be the rarity. I would highly recommend Dr. Swan and his team as your primary eye care doctor as he exemplifies an extremely high level of professionalism on all levels which carries over to his excellent professional staff.

Rockford Family Eyecare is my all-time favorite eyecare provider! Unlike most medical offices, I…read morenever have to sit in the waiting room for more than a few minutes. The moment I walk through the door, the staff treats me like family by offering a warm greeting and a hot of coffee upon arrival. Not only is the front office staff incredibly helpful and hospitable, but the doctors also always take their time to explain each process and answer any questions during the appointment. Apart from providing incredible customer service, Rockford Family Eyecare carries a large selection of trendy frames and sunglasses. I always struggle to nail down my selection with so many excellent options to choose from. Rockford Family Eyecare provides an unexpected customer service aspect to the Eyecare industry. While most facilities push you to make a quick frame selection to increase their sales opportunities, the staff at Rockford Family Eyecare takes the time to help you make the right selection. Thank you to Rockford Family Eyecare for keeping your customers happy and healthy!

I have been trying to get my new glasses since last November, 2025. they have made them wrong…read moretwice now and I am still waiting. The person I talked to in the office was so un professional. I would never recommend their services.

We brought our daughter, who is an adult with special needs, to see Dr. Fowle. We couldn't have…read morebeen more pleased with our decision to bring her there. We were late by 20 minutes due to traffic and they kept her appointment anyway. Despite our lateness and the lateness of the day no one made us feel rushed. Dr. Fowle impressed us with how easily he interacted with her. He really seemed to enjoy her spirit and sense of humor. He was VERY thorough in his exam and took the time to explain everything in detail to my husband and I. His bedside manner is wonderful and his professionalism was impeccable. I would recommend him to my family and friends any day.

From the owner: Fowle Eyecare Associates was founded in 1983 by Dr. Gary Fowle and his wife Peggy, after his…read moregraduation from the Michigan College of Optometry at Ferris State University. Dr. Andy Fowl has since taken over ownership from his father Gary. Today, the practice’s Care Team has grown to serve the Rockford area and the surrounding northern Grand Rapids area. Whether you've been coming to our eye care practice for years or are looking for an eye doctor that's right for you or your family, the one thing you'll all have in common is our dedicated customer experience. What better way to see the world than through smiling eyes?

you know i really am starting to agree with all the one star reviews i buy a 400 dollar plus pair…read moreof glasses supposedly scratch proof and adjustable. The moment I wear them they fall off my face and get scratched up on carpeted flooring. call and get there they say you only get one free replacement, yet they cannot adjust the arms because they were cheap plastic. well i was never told that and over and over they would make ridiculous excuses why they scratched or couldn't adjust them. I plan to stick to the other ophthalmology out in Belding at least they are honest with me there.

They have some my diabetic eye checks here a few times now. Office staff is great and professional…read more They get me in pretty quick after checking in. Always a pleasant experience here.

Quiet, calm environment, professional staff. I have been…read morecustomer here forever and have always been satisfied with service and products. Just starting out with Dr. Kresnak this year, he is very knowledgeable and thorough . Previously Dr. Davis and Dr. Sokol were my doctors and all of them provided great care.

I've had lenses replaced a few times at Grand Rapids Eye Care. One of those occasions, I again…read moreexplained how I wear them which effects how high up the lense the invisiline (bifocal) is placed. They came back from the lab wrong, left lense. Took them back and re-explained the issue. Did an exam which showed I was correct. Lenses sent back and corrected. This past July I dropped off frames to get new lenses. Explained again and was told I was overdue for an exam. I stated this prescription was working perfectly and was not necessary. He looked up my cover​age in VSP, said "You've got good insurance and your exams are free." Turned down the exam. Not necessary. Prescription fine. Paid my deductible. Next morning, he calls me dayong the insurance company turned it do​wn without an exam and wanted yo schedule an exam. I turned it down and told I'd be in to p/u my frames and refund. I immediately called VSP who stated they received yhe request that's pending and did not/would not tell them that. I returned and picked up my frames and refunded copy. If I was told it was their policy, I can respect that. He lied blaming VSP to get the "FREE" exam out of my insurance company on top of the $600 sum lenses. I will mot do business with a dishonest retailer. The exam every two years is a recommendation not a requirement per VSP.​​​ ​​​ I will give someone else the "FREE" exam who doesn't lie to me to get it cause VSP will pay it. And we wonder why healthcare costs are up?

My husband and myself have been going to see Dr Jackson for a long time now. We have had nothing…read morebut top rate services from him. I once had to go to him for an emergency which involved my little one scratching my cornea and Dr Jackson had me fixed up and on my way within 20 minutes. He is very friendly and very thorough in the exam. Most of the big stores get you in get your money and send you on your way. Dr. Jackson is the opposite, as long as he isn't busy he will stand around and converse with you and act as if you are a good friend or family member.

I took two brand new frames in to have new prescription lenses installed. The first frame, that I…read moreuse for my music work, the lenses were installed without any problems. The second pair, which is what I'm basing this review on, became the frames and lenses from hell! The lab Bella Vista Family Eye Care (BVFEC) uses, is Harbor Optical in Traverse City Michigan. In fitting my frames with lenses, the lab broke my brand new frames. They tried to replace the frames, but each of three times they attempted to make it right, the temples (bows) were too short. The first time they tried to sell me a 150mm set of temples, the second were 155mm and with a frame that was 2X too large. I even supplied a copy of my original invoice so that the lab could contact my source of supply directly to reorder the exact frames and temples that comprised my original order, which they didn't do. Finally the third attempt was the correct 165mm temples, but still the wrong frame. I kept pointing out that the frame was the wrong size. I even showed Sue, the receptionist twice, the discrepancy with the use of frame dimension specifications and dial calipers. She finally insisted on the third attempt that the bridge dimension of 20mm was the correct frame number and was what I had ordered! Her incompetence along with that of Harbor Optical was in no way going to get me the correct frame and lenses. So seeing that I was not going to get the correct frames, I cut my losses and walked away with new frames that had the correct length temples, but the actual frame was 2X too large for my face! In fairness to BVFEC, they didn't charge me the 50% balance that I owed on my bill, but took my $75 down payment as full payment. Over the course of the 6 weeks plus it took to arrive at the final frame lens combination, not one time did Dr. Jackson personally get involved with the problem. In fact, the last time I met with Sue, and showed her the frames were still the wrong frames. All the while Dr. Jackson was showing a young prospective customer the expensive frames that HE offers on his wall display, and completely ignored me and my problem! He always seemed unavailable when I came in on all my previous occasions. I always dealt with Sue whose attention to detail in getting the order right, seemed to diminish over each visit. The proper solution to this problem would have been for Dr. Jackson to admit that his business was not competent enough to fill my order and to refund me in full, the original cost of my frames ($106) plus my original down payment of $75 and suggested that I reorder my frames myself, and to find a more competent lens provider. My suggestion to you the consumer, I would be very hesitant to believe that what you start with in the way of frames and lenses is going to be what you finish with when dealing with BVFEC. There are way too many optical firms opening up in the area to choose from that are looking for your business to have to put up with such incompetent service as I did in just trying to get a set of lenses for a frame that I had purchased elsewhere!

YEAH!!! So glad I switched eye doctors!! Dr Stites & the whole office staff are very welcoming &…read moreknowledgeable!! I highly recommend this practice!! Call Today to schedule your appointment!!

This office is friendly and professional. Dr Stites is though and informative, and efficient! I…read morevery much recommend you come here if looking for great eye care.

Best place ever! The staff is friendly and the place is spotless! Dr. Boss is very thorough in her…read moreexams, covering all the bases, not to mention she's a funny lady! I will recommend this establishment to anyone who needs all their eye care needs in one place !

From the owner: Crew and Boss Eye Associates, dedicated to providing the highest quality of eye care to patients in…read moreBig Rapids and Howard City, Michigan. We strive to provide a full range of services: prescription eye glasses and contact lenses to cataract surgery