I started off really liking this shop, and originally had a great recommendation for them. As a new RVer, they took the time to explain stuff to me.
After several visits, it seemed that they just went through the motions. They installed a DISH satellite and receiver for me, and it didn't work. It didn't work for about a month, despite my calling DISH every day. The cables weren't of the proper quality. After RVs R US installed the satellite, they handed me a controller for the satellite and told me that it was supposed to be hooked into the receiver. But when they hooked up the receiver, the controller wasn't attached. The guy who did the installation said he didn't know where it should go. After calling DISH Outdoors, I found out that it should be inline. So I got another coax, put it in line. RVs R US did not give me a power supply when they handed me the controller. I found one that fit, but it turned out not to be of sufficient voltage. I ended up doing a lot of this stuff because when I called up DISH it turned out it wasn't done right. Getting DISH to work took a long time, and no thanks to RVs R US to get this working properly. They charged me hundreds of collars during this whole process, and I still probably spent over 20 hours trying to figure out the various things that were wrong with DISH Outdoors. RVs R US told me they would help me because "I am such a good customer." Multiple visits, hundreds of dollars, I remind you.
Before I figured out how bad they were, I bought a generator from them, which they installed. They said that Onan did not include a manual with the generator. The generator ran out of oil and stopped. It was under warranty, and instead of just fixing it, they claimed there was an error message and sent it back to Onan. Onan could not find a problem--it was just lack of oil. By making a big deal out of it, they were able to charge me BIG BUCKS. But I didnn't have a manual. When I asked how I was supposed to maintain the generator, Gary pulled out a manual that he said was not mine, but was for my exact generator. He Xeroxed a copy of that single page to show me how to check the oil. RVs R US charged me $800 for this warranty work on the generator. They stole my f****king manual and then showed it to me. They never told me what kind of oil I need to put in the generator, but as seen below, that's ok, because I CAN'T USE THE GENERATOR.
The generator needed exhaust. They installed an exhaust pipe that went out the back of my RV. The first time I went over a bump, it was damaged. They installed it again exactly the same way, again charging me. The first time I went over a bump, that very day, it was damaged. I took it in again. They charged me again for a new exhaust. They said they routed it differently, but they didn't. Same day, the exhaust was again damaged. I took it into Rainbow muffler, and they asked if they could put a small hole in the cage. I said yes. The installed a muffler on it, and it was very quiet. RVs R US saw the muffler and said it would void the warranty. They allowed the exhaust, with muffler, to drag along the ground behind my RV because they did not secure it well. When we got the generator back from Onan, they installed the exhaust again. I have paid about $1250 now to exhaust my generator. Most of those times were because RVs R US couldn't figure out that they should cut a small hole in the cage so that they could exhaust the generator in a better manner.
A few days later, today, I am on an RV trip. I wanted to stop at Walmart and pick up some groceries and I had the dogs in the RV. So I went to turn on the generator. It is in place, but it is not hooked up to the starter. It's not even trying to start. Great warranty work guys. I will never return there again. This is ridiculous.
Update: It turns out that they didn't tell me that my generator swtich was incompatible with the new generator. Their solution? Cut the wiring harness of the generator and hardwire it in. But when they took the generator out again, they could not re-hardwire it. Another repair shop explained the situation to me, and I ended up taking the generator to Cummins in Tampa to have it repaired. This repair cost $1500. So they charged me $5k for a $2.5K generator, and then damaged it so the total generator cost to me was $6.5K. Do not go there. Cannot emphasize this enough.
I have never been taken advantage of as badly as they took advantage of me. Really bad, folks. read more