Never in my life have I experienced such horrible experience with customer service. I called to…read moreaddress an issue and spoke to the office manager. She insinuated I was a liar and became extremely defensive and I suppose did not expect that I would defend myself and not allow the mistreatment. I asked to speak to her supervisor and I guess verbal abuse to women is thing... based on my experience and reading past reviews. He outright called me a liar, started cussing at me, calling me other names and became extremely threatening and verbally abusive and I mean EXTREMELY verbally abusive. I did not feel safe dropping my rental back off to him with the threats and verbal abuse. However when my significant other approached him to address the verbal abuse he surely didn't speak to him in that manner. Weak minded man who verbally abuses women but cowers when a real man confronts him. They also charged me for a late fee which was their fault and what I called to address in the first place. They double charged me for insurance for my rental. The workers there are nasty and disrespectful and I find it hard to believe that they are still in business. I am writing corporate and submitting formal complaints with business bureau's and licensing agencies. This was unacceptable! If you don't believe me read the multiple other reviews on various sites with the same issues. Here is your warning to STAY AWAY and go elsewhere!!

This is what happened to my daughter today at their shop. DREW is a very Rude and Unprofessional…read moreperson. She suffered today verbal abuse an threatening by the owner. Below is my daughter's statement . PLEASE DO NOT SPONSOR THIS BUSINESS. She has not been the first one, every single client that has decided not to use their business had gotten the same treatment. Today I had the worst experience in this place, Thank God I did not leave my camper there, THE OWNER OF THE PLACE was super Rude, DISRESPECTFUL, CURSING AT ME, he told me that if I were his daughter he would slap the shit out of me, I WAS VERBALLY ABUSED today, and all that for no justifiable reason, I imagine he was upset because my insurance company sent the money to my account and not his, my father-in-law and I went into the shop and started talking with the employees of the front desk, asking questions that as a client we have every right to ask because they charged us $ 500 for making an estimate and that money was not supposed to be paid by the client because they include work hour so that part the insurance was supposed to send them that money, because they added in the estimate, but The insurance subtracted that part of the money and sent us the difference so the approved money minus the hours worked by them, in short we are asking questions respectfully speaking and this animal, and that would be an offense to the animals, came out of nowhere with a defensive attitude and his first words to us were, "Did you brought the $500 if you have it, pay and take the camper, if you don't pay you won't take it and it's over, here there is nothing more to discuss on the matter." and from there obviously I did not remain silent and told him that that was not the way to treat customers and from then on, all the aforementioned and more. YES, THAT WAS THE SUCH DREW ..... I'm still super disappointed, annoyed by the matter, and I definitely do not recommend the place at all, PLEASE DO NOT SUPPORT THIS KIND OF PEOPLE DOES NOT DESERVE TO RECEIVE YOUR MONEY .... IT IS A ABUSIVE TYPE LACK OF RESPECT .... Anyway, Thank God something told me to open the camper and Boom ??? They had removed the fireplace, the wood of one of the closets torn, well what more can I say! DO NOT SUPPORT abusive people like DREW @ Drew's RV Tech

Online booking was easy, requirements/ fees/ rules are straight forward. Arrival was easy. Signed…read morepapers and was given a thorough overview of the van / electric/ water/ etc by Shannon (THANK YOU!) I did have a general understanding of RVing prior, but still much appreciated. These vans are owned by people but rented out by this company - so... it was an older unit, some things were broken/delicate/damn near broken and obviously not meant to be beaten so.... With common sense and care everything was fine. I drove from Tampa to the keys without difficulty. I am 5'7" 140lb and not athletic / agile. I have fallen/ tripped/ banged my head and other body parts 7000 times.. again the van is small but nice! I got to my destination (Tampa to keys) and hooked up to power / water .. power didn't work. Camp ground figured out the entire electric panel was turned off. Very odd... anyways AC and all worked great no complaints. Showered, used water heater, and dumped tanks in the morning without issue. Bed is heavy and uneven / hard to lift. You end up letting your chest hold it while your legs and back push resistance = uncomfortable with boobs let's be real.. not journeys fault but the bed will absolutely break your back/painful kink in the morning.. I'm still recovering lol. There are ants. Mind you... I'm not surprised. It's a camper in Florida. But it's still annoying. I'm in this thing for 3 days I don't want to deal with ants... Drop off was easy, provided a gate code and let myself in and out. Overall would recommend if you can deal with ordinary use and issues, if you need something brand new and sparkling this isn't it.

We were so excited after booking our RV for our first family Thanksgiving trip. Upon arriving the…read moremorning of our departure to pick up the RV, there were two gates. This was not mentioned to my husband. It is pitch black so he could not see there were two gates. He was instructed to put a code in but because the gate was not identified, he was at the wrong gate. As the sun began coming up, he was able to make his way to the second gate. Mind you, he tried phoning the leasing agent 53 times - yes, 53 times before he picked up! Yes it was 6:00 in the morning but we could not get to our rental. Even better, once my husband was in the gate (after an hour of being there) our RV was LOCKED! UGH! My husband had to wait for the agent to come and unlock the RV. This not only delayed us leaving, we hit rush hour in a few cities and could not go out to celebrate a family birthday that evening since we arrived at our location at 9:00! As we made our way out on the road, we soon discovered the navigation system was not operational. My husband had to phone the owner to try to use the system however, the system was never activated by the owner. A few of us were trying to work along the route and soon also discovered the internet we paid for was not working. Great! Since a few solid hiccups already occurred, my husband decided to call the owner about the insurance we purchased for our trip. Initially the owner told him all was ok. Great - we continued on our trip only to receive a call awhile later telling us the insurance we thought we purchased was not in effect; we still needed to purchase this! Yes, while already on our trip. I do believe it needed new shocks/suspension and windshield wipers were not good. All of this is why I am giving this review a 3.5. ALL of this could have easily been avoided! Our trip started off on a bad note because of this and again, we missed plans on Monday night with our family. Not acceptable. The 3.5 stars is because of all of the above. The RV itself was great! We enjoyed it, it was comfortable and made for great memories. Going forward, if we choose to rent an RV again, I"m confident we will look elsewhere.

Vacations are meant to be stress relievers, this is NOT the case with the THOR CHATEAU 31EV RV that…read morewe rented from SUNCOAST RV TAMPA to take our family to a reunion from FLA to West Virginia with a visit to see my ailing brother. SUNCOAST RV TAMPA knew we were traveling with an infant and my 80+ year old Mom. We felt SUNCOAST RV TAMPA's response downplayed and diminished the sheer misery we endured DAILY in the RV we rented from them. DAY ONE: ABSOLUTE nightmare when we stopped after our first 4 hours of driving at 2 am to rest in Kingsland, GA six of us stuck in the 100+ degree trailer that had no AC because THE GENERATOR DID NOT WORK and it was 2 am! No one rested the first night. We called SUNCOAST RV first thing that morning and let them know we were in Kingsland, Georgia dead tired and miserable in the super hot vehicle and wanted to go to a hotel to rest. We were headed to Piedmont, SC first, SUNCOAST RV instructed us to travel to Greensville, SC ignoring my suggestion for a hotel to rest, they made us a reservation at a KOA in Greensville, SC where we had to stay for the next three nights while the generator was fixed. Traveling to the Greensville KOA took SEVEN HOURS of our family driving in blazing heat in the back of the RV because we had no generator. We had to cancel our reservations made months prior at the glorious Sesquicentennial State Park so that our generator could be fixed in Greenville, South Carolina where we were stuck from Tuesday - Friday. We were nice about it. SUNCOAST RV paid a whopping $197.86 for our three night stay there. YES, you read that right. Set them back less than $200 for the six of us to be stuck here for days... DAY TWO and The Rest of the Trip: The refrigerator door whips open ALL the Refrigerator contents flies out onto the floor, including the drawers as we exit from the interstate. This continues to happen REPEATEDLY throughout the entire 1500+ mile journey. Every time we go around a curve, someone has to jump up and hold the refrigerator door shut WHILE DRIVING ON THE ROAD, completely UNSAFE! This made for a very uneasy trip. We purchased a bungee cord to attempt to keep the refrigerator closed. (We told SUNCOAST RV right away). Then, WATER BEGINS POURING INSIDE the entire length of the RV EVERY TIME when drive. This was THE WORST! We got the maintenance man from the Greensville KOA we are staying at to take a look at this craziness and he said he had NEVER seen anything like it and looked quite perplexed. We called SUNCOAST RV TAMPA right away. They told us this is a manufacturer drain line problem. We are forced to use our clean towels to mop up the mess day in and day out, then wash and reuse our towels over and over again. The next thing - Water POURING on the OUTSIDE of our RV anytime we use the water inside the RV and we are alerted to this fact at every campsite by neighbors and the KOA management. Drain problems all around INSIDE and OUTSIDE of the RV. The temperature remains between 80º and 95° in back bedroom ALL DAY LONG - while the AC running. It gets cool enough to enjoy after 10pm only. It was miserable the entire trip, this could not be fixed. A baby monitor in that room told us the temp. so we knew EXACTLY what the temperature was. SUNCOAST RV told us via phone and text that there is an additional thermostat back there, which there wasn't and they verified this when we returned the vehicle and they noted how unusual it is for this size RV to NOT HAVE A SECOND AC UNIT! The electrician they hired in Greensville who came out twice to fix our generator made us a priority, the following day he texted us twice asking if we had heard from SUNCOAST RV because they were not responding to his invoice. Talk about awkward and uncomfortable! SUNCOAST RV told us after he is a scammer, along with everything else, it BECAME our problem! Every step of this trip we braced ourselves for the next issue. We expected to rent a FABULOUS RV from a reputable company, we certainly did the research, but instead it was a point of stress every single day and we had to then deal with SUNCOAST RV on these points of contention AFTER the trip! We felt they blamed us for their inferior RV rental. We felt they should compensate us for the incredible misery these RV problems presented us DAILY. We were charged $3422 and then received a whopping $329 refund and a $71 MILEAGE CREDIT for our trouble. We declined an additional $299 towards a future rental with them for obvious reasons.

I rent from Suncoast all the time all ways clean units all run fine and the people are friendly I…read morecan highly recommend them

Fast turnaround. The actual cost was less than the estimate. Very happy with Tampa Spring!read more

Tampa Spring is incredible! We have been in business over thirty years.and have used them at least…read moreonce a year. we don't use them everyday. But we never have had a single issue with them. They are one of the most honest and fair shops in the area. They provide unmatched quality heavy duty suspension service. For the guy below: You can't expect a phone estimate to be written in stone. When there is an issue like that its usually a miscommunication between two people which happens everyday. (we are human) or because the customer withheld information on purpose to try to get it cheaper and then throws a fit when he doesn't get what he wants! And to that same person let me ask you this? Would you work for half? because that's what you're expecting from them! Thank You Tampa Spring Justin Wray 727-408-8739

Bob was very helpful when contacted by phone. We were stuck with an inoperable RV at a campsite and…read morehe came through to get us on our way. What a relief! We then drove home and called him in a few days to evaluate our motor home more extensively. His price was reasonable and his service was terrific. I would certainly seek his assistance again when needed.

Bob's service was excellent. He arrived on time and was able to fix my problem very quickly. He is…read morereasonably priced. Excellent customer service! We will definitely use him again when the need arises.

I met Dave and Gentry when I arrived from a long drive from my home in the Midwest. I needed a…read morereasonable place to store my RV for 3 months while I was wintering nearby. They offered me a very fair rental rate and a primo spot I was able to access 24/7....a rarity in many places! I was thinking about possibly doing a consignment deal to try to sell my 2015 Winnebago Era 170 while I was there, so the guys went through my unit thoroughly and gave me an idea of what it was worth. No hassle and they let me think it all over for a couple of weeks. No pressure. I decided against a consignment sale and opted instead to continue to drive it for another year. I'm headed back in a month for my annual trek. I wouldn't consider storing my unit anywhere else. Great guys who make customers feel like family. Who knows, I just might do that consignment deal this year!!

I bought a 2004 Jayco Greyhawk class C RV from these guys. I did what I thought was a pretty…read morethorough inspection prior to buying it and it was bought "as is" with no expressed warranty. I was happy with the final price and they did a very thorough walk thru with me showing me how everything worked and fixed any of the things I found wrong which was mostly superficial broken things like trim molding, plastic parts, etc... after getting it home I started encountering more issues that my test drive didn't reveal but I don't really think it was intentional on their part. I did the needed repairs and got it ready for a trip to Montana. I bought it during the dry season and about a month after I purchased it, we started getting very heavy rains everyday. About 100 miles into my 6000 mile trip out west while filling up the gas tank I noticed a very small deformation on the front side of the nose cap. There was a stick on reflector where it was protruding and I pealed it back to reveal a quarter size hole in the fiberglass right at the seam. I put a piece of tape on it and kept driving. We made it to GA and the tape had pulled off and the side panel was swollen and pulling back from the corner seam. I bought some incredibly strong "as seen on TV" waterproof sealing tape and taped over the hole and the seam. We did not want to cancel the trip over this but it was extremely nerve wracking because I was afraid that side panel was going to start ripping off. We kept an eye on the tape and added more as needed but the air pressure was causing the swelling and delamination to get worse. By the time I got home it was swollen all the way back to the bunk window. I called a delam repair company and they told me it would probably cost 5-7 grand to fix it! I was completely devastated as I still owe 22 grand on this thing. After further research I figured out that the stick on reflectors were added to cover the hole as they were not on any other Greyhawk I saw for that year. I brought it back to RV World expecting them to tell me to kiss their ass and that it was sold as is. They were very calming and said that they would try and fix it for a lot cheaper than what I was quoted and only charge me what their costs were. They had my RV for a month and when they called me to tell me it was done I was expecting them to say it was thousands of dollars to fix. The water damage got into the overhead bunk and all behind the panel. They had to replace a lot more than we originally thought but they fixed it right. They replaced the bunk, had to pull the bunk window and replace the panel behind it. It was a major repair and they did a great job! I couldn't be happier and they didn't try and rip me off or even charge me what the repair was worth. They took great care of me even though they had zero obligation or anything to gain.

August 06, 2026, Just had Southeastern Marine (St. Petersburg, FL) repair my Kohler 5e gas…read moregenerator on my 2006 Sea Ray 320 Sundancer. My service tech was Mike and he was outstanding in figuring out exactly what the problem was and was able repair it. It is now up and running correctly. A big THANK YOU to the entire team at Southeastern Marine. Don C

Ben was awesome. He found my generator exhaust leak almost instantly. Very professional, and wore…read morebooties when he came aboard. He will return to replace/repair the exhaust manifold and trace and electrical issue. I will use Ben again if I have generator problems.

Adrian from smart solution has been servicing our destination r.v since we bought it 5 years ago is…read morethe only one we will use.Professional on time reasonable prices pretty much does it all.I would highly recommend smart solution for all your t.v needs.​

We had just arrived in Tampa w/ a Keystone FK3801 which recently had a Tankless water heater…read moreinstalled (but not tested). It leaked badly and didn't heat the water. And the A/C was down. And the toilet was leaking badly. 3 major issues which we assumed would require 2+ weeks to resolve. Adrian shattered these weak expectations with phenomenal service. He arrived less than 2 hours after our initial call and returned the next morning with a replacement toilet. The hot water and A/C were both working within 30 minutes of his arrival. We cannot endorse Smart Solutions strongly enough. As long as we're in the Tampa area we won't even consider anyone other than Adrian. This was the best service experience we've encountered anywhere at any time. He was THAT good.