I had a very disappointing experience with this company. I ordered a Happy Blooms Bouquet over the phone, and during the purchase process, no one mentioned that an additional $18.99 service fee would be added to my order. After making the payment, I immediately noticed that my credit card had been charged more than the price advertised on the website. When I called to ask about the charge, I was told that the service fee was added because their prices were not competitive in the market and that they do not charge for delivery. This explanation was never disclosed before payment. I was also informed that they do not have a physical store because they supposedly do not yet have the necessary certification. Because of the unexpected charge, I immediately requested to cancel the order. Instead of processing the refund right away, I was told they needed approval before returning my money and that they could not guarantee when I would receive the refund because the designer already had the bouquet. This made no sense, as I had only just completed the purchase. I had to involve my husband in the conversation because it was unreasonable that a refund could not be issued immediately after the transaction. After considerable discussion, they finally agreed to process the refund and stated it would take one to two hours. Based on my experience, I was very concerned by the lack of transparency regarding additional fees and the difficulty I encountered when trying to cancel the order and obtain a refund. read more

If I could give a negative star I would. I ordered an arrangement for a funeral of a 2 year old child @ 9am. I needed it at the funeral home for 11am. I was assured that it would arrive on time. At 5:30pm I receive an email stating that because of supply issues they could not fulfill the order. Horriable customer service. Full disclosure: they did say that my money will be refunded. read more

I ordered a bouquet for a dear friend recovering from surgery before I looked at the ratings. After getting a notice that the delivery was delayed a day, I really got nervous. I called the store and expressed my serious concerns. They delivered on time and the daughter took a picture of the bouquet, which is exactly as pictured on the website. They are extremely pleased and so am I. Thank you, Ruth's Florist! read more

Ruth's Roses - Blooming Meadow Bouquet from Ruth's Roses - Floral Designers Near Me

We ordered flowers for a funeral they never arrived. We called to find out what happened and they said they were on the way. This is a scam!!!!!! read more

TERRIBLE!!! DO NOT USE Ruth's Roses for anything. We ordered a casket arrangement for our father's funeral last week and IT DIDN'T SHOW UP! No call, no email, nothing! I called 2x earlier; once when I placed the order to ensure confirmation and once the next day to confirm delivery time. Both times I was told that we were all good! When I called to see where the arrangement was upon arriving to the funeral, I was told "Sorry, we ran out of inventory and cannot fill your order. You have been refunded your payment." No apologies, no fix in place, nothing! What kind of florist runs out of flowers?? Anything would have been preferable over nothing! What a hoax! read more

DO NOT BUY from this company!!!!! I placed an order for a flower arrangement for my daughter's Birthday out of state. I placed an order for a dozen premium mixed roses, six carnations, baby breath mix in a vase with some Birthday ballons. I asked my daughter to take a pic of the flower arrangement to send to me to see. She only received the mixed roses in vase. She did not receive the carnations, baby breath mix, and also the Birthday ballons which I paid all additional amounts for! I called the company and they simply wanted me to send a pic and mention what was missing. I told them I expected atleast a substantial refund on my purchase amount of over $173.00. The company still hasn't reached out to call me and offer an apology and partial refund. I placed a complaint against them with Better Business Bureau. I see only now that they seem to have a pattern of bad business practices! read more

Avoid at all costs - complete scam I placed an order on May 6, 2025, through [https://www.ruthsroses.com](https://www.ruthsroses.com) for a flower delivery scheduled for Mother's Day (May 11). The flowers never showed up. I called their customer service number (844-799-2245) on the day of the missed delivery and was told to wait 48 hours while they "investigated." I also emailed and got the same vague response. I asked for a full refund of \$168.77, but they just kept stalling. When I followed up again on May 13, they claimed the 48-hour wait period *actually* started then--not on the 11th when I originally called. Total runaround. After this frustrating experience, I looked up reviews and realized this company has a history of doing this to people across the country. Tons of complaints, missed deliveries, and no refunds. It's clear they are running a shady operation. Wish I had checked the reviews first. Do yourself a favor and order elsewhere. read more

Ruth's Roses - Receipt - Floral Designers Near Me

Placed order for 3 African Violet live plants to be delivered to a friend for the loss of her mother Delivery to be expected 9/29. I had to check back with them on 9/30, as I had not received any notification order was delivered. I was told yes, they were delivered on 9/29 as promised. I still had not heard from friend regarding flowers, so I asked and no flowers were delivered. She checked with all of her neighbors who had not gotten them either. I again called back to Ruth's Roses and said they would check with driver regarding order. No updates. I called again on 10/01. Still no updates. I called again on 10/02 STILL NO UPDAte I suggested that maybe they needed to send another order, because by now, the non-delivered flowers are probably rolling around in someone's car and were dead. All I was told was that they would contact the driver. read more

customer service cannot (will not) answer any questions about delivery. They promised same-day by 2PM, but did not deliver. Will not refund. read more

Fantastic bouquet! Ordered the Lavender & White Brilliance (Deluxe) for my girlfriend for Valentine's Day. It arrived to her work within 2 hours and they look gorgeous. If you need flowers for your significant other or any occasion give them a call! 10/10. read more

I recently had close friends who had a death in their family. I used Ruth's Roses to send flowers. Unfortunately, they were not delivered. On the 22nd of July, I placed this order. On the 24th of July, within 48 hours, I called Ruth's to check on their delivery and arrival. The associate says it was delivered, however my friends have not been delivered the flowers. I checked again today, and no flowers have been delivered. Unfortunately, I called in again today and spoke with an associate who was not helpful at all in solving this and was extremely rude. Do not ever use this company. read more

I ordered a beautiful deluxe arrangement and they delivered what looks like Publix flowers. Do not use without following Up with pictures.

Ruth's Roses took my order yesterday at 10 a.m. and said they could deliver the same day. At 6 p.m., I received an email stating they could not deliver because of a lack of product. No apologies, no saying that they would deliver the next day. I would give them a zero if I could. I DO NOT RECOMMEND THIS FLORIST! read more

"free' delivery and charges a $18.99 service charge. NOT LOCAL to anywhere. In Plano Texas and worthless. When I seen they were in Plano, called and tried to cancel. Some lady from a 3rd world country told me in the 3 minutes that the order was already in route. They cannot cancel the order. Scam and crap. Look elsewhere. read more

fyi buyer beware.. just terrible!. not delivered as promised. document all correspondence as i did. when the credit card bill comes you will be able to dispute the charge. read more

We ordered a flower arrangement for a funeral for my father from his granddaughter. The order was accepted and charges, then later in the day it was refunded. The order was never completed nor did anyone contact us to work out a different arrangement. No contact at all. Given the emotional time of funerals, effort should have been made to resolve this rather than just canceling the order. read more

What we ordered was not what was delivered. We ordered an upgraded bouquet of florals $100 the bouquet that was delivered looked like it was purchased from the grocery store for $20 and dropped in a vase. The only part that resembled the photo was the color. We selected the upgraded option. Never again! I should have done my research, I looked up local florist. This is not a local shop. read more

RUTH ROSES FLORAL WEBSITE IS A SCAM!!!!!!!!!! I ordered a sympathy floral arrangement from Ruth's Roses website allegedly in Canton, GA for $93.00. When delivered to my family member in Canton, GA it looked like a different arrangement, it was smaller, it looked like it had been dropped and thrown together. I contacted Ruth's Roses by email and they said that their substitution policy covered the arrangement and that they wouldn't honor my request to send another arrangement. I only wanted to replace the poorly arranged wrong floral arrangement not get my money back. They are SCAMMERS they don't even have a physical address. read more

Ruth's Roses - This is the arrangement Ruth's Roses sent. - Floral Designers Near Me

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This is the absolute WORST company to deal with and they are a SCAM. I ordered flowers and wanted them to be delivered by 1:00 pm. They were not delivered by the time and ended up being delivered around 5 pm, several hours after the recipient had left. The customer service is horrible and I will not do business with them. Do not waste your time or money. read more

DO NOT USE! I ordered flowers for in memoriam of my sister to my niece's and not only fits they not deliver, they did not tell me they did not deliver, they said they were going to refund which they have not yet and the representative named Donna laughed at me because of my frustration and as she was laughing said "I am not laughing, I am just yawning.". Terrible people, terrible service, totally unprofessional! read more

I called two days before my friends funeral to place an order. I already felt terrible I couldn't be there. The day OF the funeral I get an email (that I never checked) saying sorry for the inconvenience we have supply chain issues. So not only did they screw up funeral flowers- they are doing nothing to rectify it. I asked they send flowers to my friend instead with apologies and they would not. I should've read these reviews first. Terrible company. read more

If I could, I would rate this company a 0. I ordered the roses at 10AM for the same day delivery. At 5PM, I called for an update, they said it was out for delivery. I called at 7:45PM, they said there was a "delivery attempt" at 6:53PM, which was BS because I was home staring out my front window, waiting for this delivery. There was no phone call to my number regarding this "attempted delivery". Worst place ever! Save your time and money! read more

I ordered a floral arrangement for a funeral from Ruth's Roses, called to place the order was specific on what I wanted, fresh red roses and baby's breath, paid $159 plus fees, total, $190.18. The arrangement was supposed to be delivered to the funeral home by 10:00am, at 3:00pm I was still waiting confirmation from the "delivery team" they were delivered. The arrangement that was delivered was horrible!! I got a bunch of fake carnations and fake roses, and 5 fresh carnations in the arrangement. Carnations weren't even suppose to be in the arrangement, smh! Seems they do what the want when it comes to making the arrangements. Reached out to the company with no success, they do not let you talk to the store or supervisor directly, everything is thru the call center. I've written numerous emails(more than 10) and phone calls (more than 20) to no avail! Horrible Horrible Business, I have filed a complaint with the Better Business Bureau and with my card company to reverse the charges. This place should be shut down!!! I hope they go out of business! I only wished I had read the reviews first, I cannot stress enough how terrible this place is, with their arrangements and customer service but being out of town I just went with what popped up when I goggled. They get ZERO STARS from me, they don't even deserve the one star but your forced to give 1 star read more

At 8:00am ordered an arrangement to be sent to visitation at funeral home by 11:00. Visitation from 11:00 - 1:00 and funeral at 1:00 same day and then around noon received an email stating my order could not be filled due to lack of flowers for arrangement. When I called to complain they also stated they did not have any flowers comparable for substitution. No phone call of order issue, they stated they have too many orders to be able to call a customer concerning issues and that is why they send only an email. DO NOT USE THIS COMPANY!! read more

I ordered a casket spray of roses, carnations and stargazer lillies from them to deliver to a Forest Park, Ga funeral home.. The spray I received was hideous! No stargazer lillies and just a horrible arrangement. It was delivered late and the funeral used one of theirs which was so much prettier than that terrible arrangement from Ruth's. In addition, my sister-in-law also ordered a standing spray of red roses, but the spray she got did not have any roses in it. How terrible that they would send flowers like this to a funeral! Terrible business! I would never use them again. read more

ordered a funeral basket 12/16/2025, received a confirmation but flowers were never delivered, no notice and i just assumed that the widow was overwhelmed at christmas and therefore, did not know nothing was delivered. apparently ruth roses helped themselves to a $136 christmas gift. followup refers to a 48 hour or 10 day notice of nondelivery which i did not do because how was i to know their was no delivery in florida when i ordered in california. seems that this is not a legitimate business and does not rely on repeat customers. read more

I wish I took the time to read the reviews on this company, but when someone has an unexpected accident and is hospitalized all you are concerned about is cheering them up. I ordered an arrangement that cost me $97 from this florist on Friday, November for same day delivery as soon as they opened. Around 3pm I get a text stating they do not have any live flowers the arrangement could not be delivered until Saturday. I called and spoke with Irene about compensation because I paid for same day delivery and they stated once the delivery is made I would be compensated. I called Saturday morning to confirm early delivery because the patient was being discharged. I called to discuss the compensation and was told by Gwen it had to be investigated and after back and forth, she advised she would compensate me $10 Keep the $10, you did not even have the integrity to refund my same day delivery cost. These bad reviews and my report to the BBB is worth more than $10 to me and help save others. You are HORRIBLE!!! read more

never again.. I called them from 8:00 am to make sure they delivered my flowers , candy and balloons through out the day I stayed in contact with them. when they delivered the items they only delivered the flowers an nothing else. read more

Not happy with this company. They failed to inform me that the delivery I paid for wouldn't be done on the day it was to be delivered to the funeral home chapel. Definitely do not use Ruth's Roses for your fllower arrangements!!! Had to put 1 star in order to place this review. They don't deserve even a half a star!!! read more

absolute horrible service won't deliver flowers on time not even same at service. wants you wait 5-7 days for your money back. don't but they aren't a mom and pop company eaither read more

THESE PEOPLE ARE THIEVES !!!. They take your order and money but do not deliver. Then when you call to complain they either hang up on you or put you off and say they're investigating it and will call you back. THEY NEVER CALL YOU BACK. They truly could care less about your complaints or your bad reviews because they're still making money off people like myself that didn't stop and read reviews before I called to order my 91 year old mama that was out of state and had fallen and broke her back some flowers. I lost my $160.00 and mama didn't get any flowers . Sad . read more

I mad an order for a same day deliver sympathy bouquet for my best friend who's father passed away. I placed the order in the morning and they emailed me saying they didn't have supplies to fulfill my request. I responded saying I really wanted my friend to receive any bouquet being that her father's funeral was the next day and I wanted her to feel loved. They simply told me no and never replied to any of my other emails. I feel that if a customer pays their money, they should be accommodated in the best way they possibly can. Not pushed out of the door empty handed. Especially in this business, they need to be more accommodating - it's not the customers fault they didn't receive their supplies on time. read more

Danger! Stay away from this place. This was the worst florist experience of my life. Terrible customer service. We ordered $200 worth of flowers for a memorial service two days before the service. We requested that the flowers arrive before 10am or sooner to be on time for the service that started at 11am. We requested notification of delivery confirmation and a picture of the flowers. We are out of state. They said they could do everything we requested. As far as we know the flowers have never arrived. We requested proof and they said they will send this out right away. Well the service is over by 8 hours and no confirmation or proof that it was delivered. They are disorganized and lie. We spoke to a woman named Victoria whom we called after we received a confusing email from them at 12:15 saying that they will let us know when the flowers are delivered (this is 2 hours after they were supposed to be delivered). Victoria was rude and had no answers, she said her supervisor was in a meeting and could not be disturbed (they are florists) and then she hung up on me. This place should be banned. We still have no confirmation. We are trying to follow up with our loved ones to see if they can let us know if the got the flowers. Disgusting. It is embarrassing that we have to ask this. If these flowers were not delivered we will be disputing the credit card payment, reporting them to the BBB, and filing with the Attorney General's Office for fraud. My suggestion is stay away from them. I am so irritated. I will be submitting more reviews on other sites about this experience. read more

Horrible customer service. My mother ordered flowers for a funeral and she received an email after the service that the order was not able to be fulfilled. read more