Love the service. Everyone is friendly, and I got an amazing cut from Leah Conway…read more I described my cut without pictures and she gave me EXACTLY what I wanted! I love it!

I have been a client of Cha Cha's for over a year and have consistently had excellent experiences…read morewith my own stylist, which makes this situation even more disappointing. I scheduled an appointment for my daughter and specifically called the salon in advance to explain that she has very thick hair and would likely need additional appointment time. Despite that conversation, the appointment was not scheduled for enough time to complete the requested services. As a result, the stylist ran out of time, my daughter did not receive the haircut that was scheduled, and we left with highlights that were not completed to the standard we expected. What has been most frustrating has been the effort required to get the issue addressed. I contacted the salon hoping to simply have the services corrected. Instead, I spent several hours over multiple conversations trying to resolve the situation. While I understand the need to gather information, the process felt unnecessarily difficult and was met with repeated explanations rather than clear solutions. I never requested a refund--only an opportunity to have the haircut completed and the highlighting corrected. Unfortunately, after investing significant time trying to work through the issue, I still do not feel that a reasonable resolution has been reached. Based on my experience, Cha Cha's provides excellent service when everything goes as planned. However, if a problem does arise, my experience suggests that resolving it may be far more challenging than it should be. Update: To be clear, I was coordinating the conversation because McKenna was placed under my account by your staff. I was not refusing to let you speak with her. The current process of calling in, then waiting for texts or return calls later in the day, does not work well with her schedule and has made it very difficult to get this resolved in a straightforward way. Based on the photos, I am not sure what additional information is needed. The service was not completed as expected, and the highlights were not well done. Yes, McKenna would like the issue corrected. At this point, I would appreciate a direct call so we can discuss the next step and get this resolved.

Eight months without a haircut due to the Pandemic. Salons out West were mandated closed. I knew…read morethe former owner of Dry Art who always gave me a great haircut, and decided to revisit them. All necessary precautions were taken. I opted for the dry cut as opposed to the wet, your choice. There are no blow outs at this time. Heather gave me a first rate haircut. Amiable as before. I'm back!

I absolutely loved my experience at this salon! Hannah did my hair- and I certainly found my new…read more"hair lady"- which we all know is essential! The entire staff was extremely friendly and accommodating, the atmosphere was very relaxing and gorgeous, and the products they use are top notch. I would 100% recommend this salon to anyone looking for a cut, colour, or even for a gorgeous blowout.

Another great hair experience, with the added customer service of a last minute change in time due…read moreto my dog hiding my keys. Thank you for sending me off polished and shiny on a very busy day!

Malan is such a hidden gem that doesn't get highlighted enough!!!! She always does a WONDERFUL…read moreJob!!! The bonus is that she can do all types of textures of hair!!!

I've been going here for nearly a year and I have nothing but great things to say about this place!…read moreThe staff is very friendly and accommodating. Their website also has an option for last-minute openings for emergencies! This salon really does make you feel right at home You can tell they really value their clientele.

Jenni was wonderful. She was so kind and explained everything. She made my first spray tan…read moreexperience so easy and smooth. I can't wait for my next one!

I went in for a dye and a style. I liked the prices, so I went ahead and got my eyebrows done too!read more

From the owner: We Specialize in Color and Cutting Techniques. We specialize in Men and Women Cuts. We are always…read moretrying to continue our education and we strive to be our best.

Camille is friendly and good at what she does. I went recently for babylights and a haircut. She…read morelistened to what I wanted and didn't stray. Bbefore Camille, I had a string of stylists who wanted to cut off several inches of hair that I was planning to hold on to. Camille won't do that to you. She is in her own studio, so you will need an advance appointment and she has cancellation rules, etc.

From the owner: I specialize in tape in and hand-tied weft hair extensions. I also offer color, highlights,…read morebalayage and Brazilian Blowout Split end treatments

I got a balayage and was happy with the service, I did have to come twice because of my dark hair…read more I recommend it if you're willing to give a student a chance to learn.

Great for facials, hair cuts, deep conditioning treatments, and facial waxing. Didn't have a great…read moreexperience with leg and bikini waxing as compared to professional waxing, but that is to be expected.

I'm new to the area, was looking for salon. Terra is such an amazing person, understanding, and…read morehelps reach your hair goals! and on top of that made me feel so confident about my hair! I got a wash, cut, blow dry and style. The ambience of the place is wonderful. Everyone is so down to earth. I already have my next visit booked!

I just moved to KY fm MS and I absolutely LOVE this salon! I have been doing a slow grey blend with…read moremy hair for the last year & I have long, curly, fine hair. It has been damaged before by a salon who didn't know curly hair & I had to cut it all off. Terra & all the staff was so fun, friendly, & I absolutely LOVE the transformation that Terra did on my hair! it's absolutely GORGEOUS!!! I hope I can post pictures b/c I can't even describe how incredible she is! you won't be disappointed going here!!! I'm so grateful to have found this gem in Lexington!

I had an appointment yesterday to get full highlights from black. My appointment was with Grace…read more She did a wonderful job. I love the results. I also have to note the wonderful teamwork in the students because I do have very thick hair. It takes a long time. Jada and Tess jumped in and help. Everybody was so helpful and professional. I would 100% recommend you going there.

I had a great experience at the Paul Mitchell School in Lexington! I'm in town on business and…read moreafter a week and a half trying to tame my growing locks with a hot iron, I decided it was time to cut some of the fluff off. Its getting warmer & I'm sick of my hair. Happens about every 3-4 months. I called to see if they had an apt today and was told 530p was open so I took it. Plenty of parking in the east to find Kroger strip mall. Check in was a breeze. I only waited about 5 minutes before Micah came over to guide me to a chair. She asked what I was looking for and we got started. A great shampoo and conditioner session. Then back to the chair. The instructors give advice, start the cut and then let the students take over with the instructions given. After a few turns cutting then getting a approval, we arrived at this very cute do! Thanks PM team! I'm ready for the summer heat.

I'm embarrassed to say I came here for a bridal consultation…read more. Makeup was COMPLETELY unwearable! Lashes coming off, eyeshadow unblended, winged liner was horrible, it was uneven and going downward. (I had her fix it and it looked even worse so I asked her to remove it) foundation didn't match me at all. it looked like a 5 year old did my makeup. I wouldn't be surprised if the girl had never done makeup before in her life. It was shameful to do that to someone and let them walk out looking that bad. To think that you would be okay letting someone look like that on their wedding day is extremely upsetting. I ran home and wiped it all off as fast as I could. The hair was fine. I will not be coming back!

The worst updo I have ever seen. I thought it was a joke.... I had a black tie wedding to go to and…read moremy hair was horrible! I had to take it down immediately when I got home. The lady that did mine had no clue what she she was doing at all. So unacceptable that they are okay with leaving customers like this!