I hooked up with Staci Baughman when she worked for Cost Cutters. Followed her to the east side of Des Moines. I moved out of state and when I moved back 6 years later it took me 2 1/2 years to find her, she had left Cost Cutters and went out on her own. Staci does an excellant job on your hair. But Staci has changed. The accountability is not there. She now owns her own shop. I had an appointment with her a couple of weeks ago to cut and thin my hair. I was there before my 11:00 appt and waited and waited and no Staci. I left her a message and Jess who was doing a perm texted her. NOTHING!! Finally, I asked Jess if she would cut my hair. I was going out of town the next day and wanted it to look nice. Jess texted Staci again and nothing. I have taken Staci food cause she is always hungry. I have cleaned and swept up hair waiting for her to take care of my hair. I tip her well. For her to blow me off, is unacceptable. I called her the next day and left her a message what the Hell happened to you. Nothing. I was told I am not the first she has done this to and probably won't be the last. I had a perm the first of August, she did not write down who the perm was for. She scheduled a gentleman that overlapped my perm, she had to go ask him to come back. She could have called me and said I screwed up, this is what happened but to just blow me off, especially when you have something you want to look nice for. Just beward, Staci could do this to you. I can't rate it a 5 when this crap happens. read more