Not a great experience. My Brother passed away unexpectedly and his wish was to have a green…read moreburial. They knew nothing about green burials, they seemed to just want to rush everything. His clothing he was wearing was never offered back to us and never returned. A green burial is supposed to be less cost than a conventional burial from what I have read, similar to a cremation since there is no embalming, no casket, etc. We did not have a service as my Brother would not have wanted a big thing made out of his passing, just family and friends at his grave site. I was still charged 9,770.00 and I had to write the check out in the parking lot of the cemetery office as Ellsworth had paid all the costs and wanted their money back immediately before they even laid him to rest. Very poor in service in my opinion. Taking advantage of a family at it's most vulnerable time.

My husband passed away in Dec of 2021. Our director Tim was amazing. He made us feel loved and…read morecared for. Excellent care!!

I feel betrayed after working with Miller Funeral Home. I…read morechose them because they advertise themselves as the only local funeral home with on site cremation facilities. Their website says: "Our on-site crematory allows you to be sure your loved one is never out of our care. It matters!" When I picked up my mother's remains and death certificates, I was incredibly disappointed to read that cremation was actually performed by Opsahl-Kostel Funeral Home in Yankton! No one even called to let us know! THIS MATTERS!

Todd was amazing when we unexpectedly lost our Uncle this week. And the cost of cremation was 1/2…read moreof most Sioux Falls funeral homes - and we received the ashes in less than a week! Thank you, Todd!

From the owner: For Affordable Care...Take It To Heart…read more Heartland Funeral Home, located in Brandon, SD, just minutes from Sioux Falls, SD, serves th Brandon, Valley Springs, and the Greater Sioux Falls area with Funeral care and services. Dignity, respect & sensitivity for every person in every circumstance. Heartland Funeral Home was founded on the premise that the passing of a life need not be an expensive or elaborate event. But rather, the best investment we can make is in the heart - and in lives lived honoring those we've left behind. Whether you choose a traditional service, cremation, or a customized tribute to your loved one, our compassionate staff is ready to assist with the planning details. We handle all of the necessary paperwork, and provide information to help you make important decisions during a difficult time...

To Peeved A. I am sorry for your loss and what you went through…read more I am Special Administrator of my parents estate who passed away in 2021. I am going through the same thing but money disappeared from the so called life insurance(I know nothing about) and benefiary was Willoughby/Ellsworth (owned by same owners Robert Ellsworth, Terry Lee and Alex Nurnberg) Funeral Home. Has this been going on all these years? Your post is from 2014. My personal advice. Do not use Willoughby Funeral Home. South Dakota Laws 34-25-25: The funeral director should have death certificate filed within 5 days of death. Federal law: restricts how trust funds are invested . Overcharging, marking up prices and unnecessary services. The funeral home must give you a itemized general pricelist so ask for it before the funeral. The FTC Funeral Rule: The funeral home must give you a (GPL) statement listing every good and service you selected, the price of each and total cost immediately after making the arrangements. To all those who lost a loved one I am truly sorry but don't let a funeral home (Any funeral home) take advantage of you for your loss of a loved one.

I know that this is the only funeral home in town. And that is really to bad. I not only DO NOT…read morerecommend this funeral home, I would strongly suggest that you use another home despite the drive. We had a budget to stick to in our funeral and Terry completely ignored this. He told a supplier of the funeral that this family can afford more. And more he charged. OUTRAGEOUS!!! We did not get more, but he got more $$. Death is money to Terry, he sizes up the family's financial ability and charges accordingly, at least in our case he did. Make sure you get everything in writing and record all conversations with Terry. He charged A LOT more for his services then he stated and outright lied about it. Nothing more was added to the service, he just thought we could afford more.

I cannot speak highly enough of the way Chapel Hill handled all our complex funeral arrangements…read more They were exceptionally kind, courteous and professional at each step. They went beyond the call of duty. I highly recommend their service.

The funeral director came to the VA hospice cottage before my father passed and was very nice,…read moreinformative and assured me I would receive death certificates and to let him know the number I need after his passing. A couple weeks go by and I called to tell him where the remains need to be sent and how many death certificates I need. Another week goes by and I send an email in which he replied he will ask the doctor to sign off so he can order the death certificates. I don't hear anything more so I emailed again a few days later. I received no response. I called twice and was always told he was not available and never received a call back. It's been a month since his passing and I had yet to receive the death certificates so I chose to pay the money and order them on my own. I received them within 2 days. I was frustrated with the lack of integrity and follow through in a sensitive time when I need specific documents since I'm executor of the will/trust.

When our mother passed at age 97, it was her desire to be buried with her parents in Bridgewater…read moreSD, even though she'd been gone from there for almost 80 years. I was referred to Shafer Memorials for a grave marker and was very impressed with Kim and her staff. Their compassion and professionalism made choosing and designing just the right memorial a comfortable experience. Our entire family is extremely pleased with the result and would highly recommend Shafer Memorials.

Could not be happier with the amazing service I received. No pressure, listened to what I…read moredescribed, responded quickly, great advice and suggestions, friendly. Absolutely would recommend to anyone.

Darin and Kristin were both so amazing through this very difficult time. They both are so caring…read moreand kind and made the process as easy and stress free as possible. Even though Kristin did not know my husband, she captured and expressed the qualities he possessed and who he really was so perfectly. When she met with the family to get to know who he was the questions she asked were so caring and kind and I could tell she really listened to what we said and incorporated them into the message. The service was exactly what my husband would have wanted. I just can't thank them enough for giving us this last beautiful memory that my daughter and I will be able to cherish forever.

I don't even know where to start. I'm still processing my brother's death. My dear friend Katie put…read moreme in contact with Kristen who arranged for my brother's body to be transferred from the morgue. This was the first death in my family, devastated and extremely stressful not knowing where to start. I don't think I would've been able to do it without such compassionate staff. I communicated with Kristen and Matt via phone from Arizona. When I arrived a week later everything was perfect from the first phone call to holding on to his ashes until I can make arrangements for him here in Arizona. They have been so kind to my family and I. I will be forever grateful and I highly recommend them.