Darin and Kristin were both so amazing through this very difficult time. They both are so caring and kind and made the process as easy and stress free as possible. Even though Kristin did not know my husband, she captured and expressed the qualities he possessed and who he really was so perfectly. When she met with the family to get to know who he was the questions she asked were so caring and kind and I could tell she really listened to what we said and incorporated them into the message. The service was exactly what my husband would have wanted. I just can't thank them enough for giving us this last beautiful memory that my daughter and I will be able to cherish forever. read more

I don't even know where to start. I'm still processing my brother's death. My dear friend Katie put me in contact with Kristen who arranged for my brother's body to be transferred from the morgue. This was the first death in my family, devastated and extremely stressful not knowing where to start. I don't think I would've been able to do it without such compassionate staff. I communicated with Kristen and Matt via phone from Arizona. When I arrived a week later everything was perfect from the first phone call to holding on to his ashes until I can make arrangements for him here in Arizona. They have been so kind to my family and I. I will be forever grateful and I highly recommend them. read more

My dad's visitation and service was here in April 2019. Darin was more than wonderful and we didn't have to worry about a thing. He was thoughtful and took care of every detail in a top notch manner. The price---so reasonable that I'm still in shock. read more

Aside from a relatively minor delay in posting my mother's obituary, Heritage Funeral Home did a mostly good job...right up until time for the viewing at her church. About 30 minutes prior to when the viewing was supposed to start they still had not arrived at the church with my mother's body. I called and was assured they were "on the way" and would be there in "about 10 minutes". They were not. They arrived literally three minutes before the public viewing was to start. (Dad was to have had private time with mom before public viewing started.) By the time all setup was complete it was well past time for the public viewing. So now my choice was to either delay public viewing further or not allow dad private time with her. This is/was completely inexcusable. (Incidentally, Heritage NEVER offered ANY reason or excuse for the delay. They also never offered any form of apology or compensation.) This caused increased stress/concern with nearly all family present in an already sad situation. Though difficult, I fortunately was able to distract dad from the situation so he was unaware of this needless fiasco. One more thing...I gave this Heritage Funeral Home specific instruction to bill ME for the flower arrangement that was to be placed on casket and they indicated they would do so. I never received a bill and investigated to discover they had instead billed and collected money from my father who was already of limited means. read more