In 2012, following superstorm Sandy, my garage roof started to leak. I filed a claim with my homeowner's insurance company (NJ Manufacturers) and received a settlement. I called a few local roofing contractors and selected Russo Gutter. I liked your salesperson, and your price was right. I contracted with Russo Gutter to replace the roof and install new gutter extensions above my garage and family room, which were damaged during the storm. Your price was quoted to me as $1700. As I recall, you charged me an extra charge for replacing of a few sheets of plywood above my garage under the leaky roof. You performed the roofing job while I was at work. When I came home, I noticed that you installed new gutter extensions above the roof over my garage and family room. I was under the impression that I had a brand-new roof above my garage and family room.
Recently, I noticed a leak in the back of my garage roof. I called Russo Gutter. I requested a warranty consideration and was told the back roof was not covered. I was quoted $1300 for the repair of the back garage roof. I called a second roofing contractor for an estimate and was informed that the back garage and the family room roof were never repaired. They had the original 2-layer roof on it. The roof shingles were never replaced as I thought.
The bottom line is Russo Gutter fooled me. In spite of my verbal discussion with the Russo salesman that you will replace the roofing shingles above my garage and family room. You only replaced to shingles above the front section of my garage roof. Yes, you installed new gutter extensions above my garage and family room roof as promised, but you failed to install new shingles above the entire garage and family room roof as we agreed upon.
Live and learn. The next time I have a roofing job done. I will be present to verify that all contracted work was actually being done. By puling this type of dishonest trick, you made some extra money, but you lost me, one of your loyal customers. I will never do business with Russo Gutter again!!! read more