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    Russell Hendrix

    4.5 (2 reviews)
    Closed 8:30 am - 4:30 pm

    Services - Russell Hendrix

    Restaurant supplies

    Russell Hendrix Photos

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    11 years ago

    Helpful 4
    Thanks 0
    Love this 7
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

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    s.t.o.p. Restaurant Supply

    s.t.o.p. Restaurant Supply

    (1 review)

    I purchased a Staub braiser with grill lid last fall. initially, it was excellent, but the first…read moretime I used the grill pan, it scorched and the red enamel peeled off in a few spots, leaving red paint permanently on my stove burner. I contacted S.T.O.P. immediately and was told by Victoria, that she'd look into it. It took her more than 3 weeks to get back to me, despite several attempts to contact her and ask what was going on. Finally, she made arrangements for a courier to come to my house and pick up the damaged item. upon receipt, Staub was to send me a replacement. Again, two weeks went by unail she contacted me to let me know they had received the returned item. Then, weeks went by and I heard nothing, nor did I receive my replacemen. I finally was able to reach Victoria and she said she hadn't received my return, and yet, I had an email from her to the contrary. I was furious and took it to the next level with the customer service manager, Christine. She was very nice and sped things along. She learned that they had lost my return. What a fiasco. She was able to get me a replacement finally and offered to give me special pricing on my next purchase in order to make up for their mistakes and my trouble. When I later contacted her, I found out that special pricing did not apply to sale items. And to boot, she offered me special pricing on two regular priced items which I found out were being sold by other retailers at the very same lower price. So there was, in fact, nothing special about it at all. This whole process took about 4 months. A very disorganized, unprofessional company. Don't purchase anything from them if customer service is important to you,

    From the owner: s.t.o.p. Restaurant Supply has been servicing the restaurant industry for over 20 years, from two…read moreconvenient showroom locations in Kitchener and Sudbury. Both showrooms are open to the public. Our product catalogue is also available online. s.t.o.p. Restaurant Supply distributes and supplies china, smallwares and equipment to restaurants, hotels, institutions and so much more. A strong partnership with Flanagan Foodservice allows shipments to Flanagan customers using their food distribution system, reaching every corner of Ontario and portions of Quebec as quickly as overnight. Our online ordering system allows us to ship across Canada. At s.t.o.p. Restaurant Supply we believe in Service To Our People and are committed to being your supplier of choice. Contact us for more information about the 5000 products we have available.

    The Wholesale Club

    The Wholesale Club

    (3 reviews)

    $

    I wasn't impressed. I don't think they should be able to call themselves wholesale for a couple of…read morereasons. We went to this location in order to purchase small sample size cups for an event. Their cup supplies were not very well organized and it took some time to find it. We went through the grocery section and noticed that the prices are basically grocery store prices. There is no wholesale. If someone was looking for much larger sizes of things for a restaurant, they could certainly find it there. However, I found it expensive they have fresh produce which could be purchased more cheaply at Costco at the cash register. We were asked if we would use our PC optimum card and that's when we realized this is a grocery store with some restaurant supplies, one of the big things that should have triggered that thought was that there's no membership required. In terms of the staff, I found people very friendly, and the location is quite good. If I were just reading the staff, they would get a five star.

    I stood in line behind a problem customer. Jinny the cashier handled the matter professionally…read moreworking to scan his items and answers his questions and stood strong to nuisance remarks. This location has essentially costco size items at superior to Costco price and does not require membership. It's one of my favourite places to go to. The staff are very nice, no line ups and price scanner error lives here. My favourite item to buy is the Chapman bucket ice cream. Buffet quality ice cream serve to enjoy at home. Cheers!

    Russell Hendrix - suppliesrestaurant - Updated May 2026

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