Honest, great service, priced right. You can trust this…read moreplace, the owner and employees are amazing. They always find the perfect fit and fix everything quickly at an affordable price. Replaced screens. Replaced charging port. Purchased great quality used I phones.

Took my daughter phone in for a cracked screen and proceeded to was very well and had it down in…read moreless than an hour. And very friendly staff

they had me wait over an hr to say call customer service. just not helpful nor friendly.read more

I was helped by Chelsea at this store, and she seems to have the "bait and switch" move down to a…read morescience. I was lured in by the $35 per month 5G internet, so I switched my internet and my phone. Once I signed the dotted line, that was the end of any customer service. Chelsea got her commission, and that was that. What she never mentioned is that Verizon does not have a tower in New Mexico, and there's no plan to build one. We're all using the tower in Phoenix. She also didn't bother to set up the my router to my address. It was set up to some other address in New Mexico. Not that it mattered, the speed never got any better. This is the absolute WORST internet and phone service I've ever had. I think even my first generation dial-up AOL was faster than the supposed "5G" internet Verizon gives me. I literally have to type in a website address, then walk away and do something else for 5-10 minutes -wash dishes, walk the dog, whatever - and if I'm lucky, the site will finally have downloaded by the time I finish. Forget navigating around! It took me over 2 hours to pay 5 bills online. I was damn near in tears from frustration. I have to call the customer service line to "troubleshoot" my internet issues every single time I want to use the internet, which is daily. It gets better for about 5 minutes, and then it's back to the same turtle-with-a-broken-leg-speed. I don't know what I'd do if I was still working remotely. It would be impossible. The phone service is even worse. Every single person I call says my sound goes in and out, and I drop every other call. I cannot even entertain the idea of a zoom call. Anything with video takes up too much bandwidth and it drops within seconds. RUN from this service!!! Seriously! It's not worth the money you save.

and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

Excellent service! I went in dreading the cost and wait time to have my son's phone repaired after…read morethe charger broke inside. Steven was incredibly helpful, no gimmicks - quick, friendly and professional service. Highly recommend and will be back if we ever need phone repair!!

It was not this store, but it was t-mobile and people need to be aware of the disconnect between…read morestores and corporate, that hurts consumers. Buyer beware - they "Supposedly" have revamped their rebate system... THEY WILL RIP YOU OFF AND SPIT IN YOUR FACE. The rebate department messed up $1200 worth of rebates on me. The manager in the store promised me a $600 credit on three occasions due to a corporate error that ended up costing me $1400. I never received this either. Now I know, they messed up and it cost me $1400 - i should have gotten $1400, I was desperate and I never even got that. The kicker - the rebated department was so RUDE! Wow, talk about being told F** you, without that wording being used. I am out $2600 because

Juliana is the reason I'm giving 5 stars to this T-Mobile location. She knows her job and helped…read moreus recover from an issue with AT&T. It took over six hours to get the attention we needed from AT&T. We were switching to T-Mobile and simply wanted our phones unlocked. I cannot praise Juliana enough. She confirmed that our decision to switch to T-Mobile was the right one.

I tried two different times to turn in my Wi-Fi Booster and they told me to keep it or throw it…read moreaway. After I changed to another phone provider T-Mobile turned me in to the Collection Agency for not returning this Wi-Fi Booster. Now, T-Mobile CEO Reps don't want to help us, so have sent it to Federal Communications Commission for results. T-Mobile does not work with there customers, bottom line.

I'm not sure If I have the right store in Cottonwood Mall, but this review is for the store on the…read moretop floor right by the food court. I was helped by Nathaniel and Christina and they were both so friendly. Nate helped me get a new phone and was so knowledgeable about everything. It's no wonder he's a manager. Thanks Nate, I'll always come back to see you!

Cory was the sales associate who helped us on our 2 visits to the store. We were not quite sure…read morewhat we needed when we walked in the door the first time. we did not get a hard sell - just a patient approach as he helped us decide what we needed. Cory was patient, knowledgeable and skilled as he explained the variety options available. We were not prepared to purchase new phones on our first visit. Due to our busy lives, we did not return for 2 months. Cory remembered us, helped us set up our new phones. We were so pleased with him and his professional and competent attitude. Thanks, Cory!

Manger at the store sold 3 games in a row playing rainbow six siege, if he's that incompetent to…read moreplay a video game imagine him trying to manage a store. I wouldn't recommend going to this one it is ran by incompetent people who think they are in the right and blame you for their actions. Would not recommend if I could give it no stars I would.

WORST in store face to face customer service we have ever encountered with Verizon employees. So…read morebad that after being loyal customers for more than ten years we dropped them and went with another company!

Luis was very helpful and patient and got us taken care of. Sometimes upgrading a cell phone feels…read morelike buying a car but Luis took care of us while we were in store. We had free Disney+ and Hulu and ESPN+ on an old plan and we understood that would end on the new plan but we could still get it as an add-on perk for $10/month. However, when we got home and tried to change to the new add-on perk, Verizon emailed us that this deal was not allowed where we live due to some weird state law. Spent two hours on the phone with CS, they couldn't do anything. Wife went back to the store today, spent another 90 minutes trying to resolve it with someone other than Luis, still couldn't help us. We are just out of luck, apparently. We can't possibly be the only ones trying to add that perk where we live. Verizon knew this was an issue and they still advertised it. Might've stuck with our cheaper previous plan if we had know this was going to turn into a thing.