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Ruslan Photography

5.0 (1 review)
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Days after a recent very large principal payment failed to appear online in the account for one of…read moremy borrowers, I emailed Evergreen to find out why. I was told that transactions are dealt with on a first-come, first served basis, and that the payment would not be posted before 7-10 days. (And they reminded me that I would be docked $25, fee for the extra payment). I was not even addressed by name, but by "Hello Valued Customer." That alone tells anyone that they are not even valued enough to type the person's name. In the digital age, it should take 7-10 minutes to post a payment, not 2 weeks. I would even be happy with 24 hours. The canned response suggested I call if I wanted more information. I know better, as I was on hold for 30 minutes the last time I called them, only to get a very rude and condescending customer service person. This has been typical, although in fairness I must say on one previous call I did get a polite person whom did not treat me as an annoyance, but as a human being. My borrowers have shared their own horror stories about this company as have many other reviewers. Customer service is not rocket science. It is the art of helping customers with their needs. Sometimes you even have to go the extra mile, but such efforts are usually rewarded tenfold in the long run. Why is it so hard for Evergreen Note Servicing to understand that customers are their bread and butter, not an adversary??

This company seems designed to minimize any real interaction or accountability. If you're a…read moreseller/lender relying on steady, reliable payments and escrow management for peace of mind, this is everything you want to avoid. The complaints about poor communication, delays, hidden frustrations, and no real support are consistent across dozens of reviews. Save yourself the headache and hair-pulling--choose a different servicer with actual customer support and better practices. You've been warned. This version is concise (under 400 words), factual, and uses bullet-like structure for readability. It emphasizes the warning without being overly emotional or rant-like, which makes it more credible and likely to help others.

Ruslan Photography - estatephotography - Updated October 2026

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