Tyler was the friendliest person at this hotel. He always had a big smile and was very helpful. He…read moregreeted everyone nicely. We had some good servers Veronica, Alex , Tara and Carrie. They were great at our meals. Victor was so nice and helpful with the cleaning staff. Only thing is they would not light the fireplace, not cold enough

Clean comfortable room, good breakfast, laundry on site (currently washer and dryer need…read moremaintenance), friendly staff. I recommend this hotel.

I truly do not understand all of the negative reviews about this hotel. We stayed here for a few…read moredays during our Dakotas vacation and could not have been more pleased with our stay. My top reason for booking here was for it's location being in the heart of downtown Rapid City, but also because of how nice it looked. I thought I was being bamboozled when I saw it was only $86 a night to book! I knew nothing prior to our stay that it was 'haunted' until seeing a section of the gift shop dedicated to American Horror Story, which prompted my Google search. The hotel definitely feels vintage but no weird occurrences, but maybe the ghosts here are just chill. ;) There is so much nearby that we were able to walk to, like restaurants, a barcade and even a comic book store. There is plenty of street parking as well as a parking garage across the street. We got lucky with a corner room and I felt like it was pretty spacious for the price. Not to mention great views of the Black Hills! Great choice of a place to stay when visiting Rapid City!

This is a nice enough historic hotel right in the middle of Rapid City…read more I stayed for 3 nights with my family. We had a one bedroom suite. The suite was very small, barely bigger than the king bed in the bedroom and the sofabed in the living room. The bathroom was pretty tiny, not big enough for 4 towels without hanging them on random doorknobs. There was no door between the two rooms. We arrived around 5PM, and our room was not ready yet. We were given two $15 vouchers for Starbucks to be used the next day only for the inconvenience. That was nice. When I made the reservation, I noted that there would be 4 of us in the room. When we got to the room, there were only 2 towels in the room, and there were no pillows for the sofabed. Also, the sofabed was brand new, and so the moving straps had not been removed, and the sofabed could not be opened. I had to call down to the front desk to bring scissors to open up the sofabed and to bring up more towels and pillows. The bed was comfortable, although the pillows were not great. The bathroom, as mentioned, was small with very little counter or shelf space. The shower/bath combo was cramped with a cloth curtain. Water pressure was not great, and even on the hottest setting, the water wasn't very warm and was very susceptible to getting colder. We were in town to visit the nearby sites, so we were out of the room most of the days. Imagine my surprise after returning that no housekeeping came after our first night. That was weird. After our second night, the housekeeper had come and made up the bedroom but not the living room (sofabed not made). She (she left a card with her name, Melaney) took the towels and again left only two clean towels. She did not take out the trash in any room. I was exhausted after a full day of driving and sightseeing, and the last thing I wanted to do was call down to the front desk to ask for two more towels and fresh sheets for the sofabed. It was very frustrating. Parking. The hotel itself only offers valet parking. There is a lot of street parking, and it is only $1/hour from 7am to 6pm on weekdays, $0.50/hour from 9am to 5pm on Saturdays. There's an app, so you can remember your space # and pay from your phone in the morning. The location really is wonderful, and there are neat historical things about the hotel. The kids loved looking at all the pictures and the stuffed bison heads. The staff was friendly, even if the hotel wasn't run particularly well.

Great place to stay rooms are great beds are comfy and the view is beautiful and the staff are…read moregreat breakfast is good multiple choices and the pool was nice and hot tub was hot kids loved it. Had a great night of sleep.

We made advanced reservations to stay here. As we were waiting to check in a guest was asking how…read morecome the internet was so slow, they were having trouble with it. The female at reception says 'oh sorry about that' I don't know anything about that, must be too many people trying to get on. The guest left dissatisfied. We have a standing request to be top floor away from elevator bc my husband is a retired FF and wakes easily. The desk rep says " oh sorry about that, we had guests stay over." So how come when I want to stay over I have to change rooms bc someone else reserved it, but when I want the room I reserved (king suite), others get to stay. Need a better policy. Not happy but accepted it. We arrive to the room on the 2nd floor and curtains are closed, the bed looks like someone just left it, pillows thrown on the side, there's mess in the toilet, toiletries in the shower. Back we go, I show the desk rep the pictures I took and 'oh sorry about that". Miraculously there's a 4th floor room -queen beds instead of king, but OK. Then try to get on WiFi-Yup can't connect, a message comes up about resetting the modem. So I just used my cell. Breakfast was meh except for the cinnamon rolls. In the morning, I asked to speak to the manager showed her my pics, she was horrified. Before we left, to her credit she had refunded our points. However, this location needs to 1) honor the reservation 2) teach the desk rep to come up with other phrases that "sorry about that" How about "how can I make this better" or 'I will take care of this right away' 3) educate the rep to know how to reset the modem and leave trouble -shooting directions. No, I would not stay here again.

So my husband and son stayed here at Big Sky Lodge two years ago on their guys' trip out West and…read morewere pleased enough with the accommodations to book it for our current week long stay in Rapid City. Now, I'm a bit of an admitted hotel snob, but my husband & I have been married over 25 years and he knows my limits and flexibility. He assured me the place was clean enough for my standards. We are Disney timeshare holders (DVC) and also patronize Airbnbs where we can. Otherwise I generally prefer at least a 3 star, Hampton Inn/Hilton Garden experience at a bare minimum. Sorry not sorry. This place is NOT that. It seems that since my husband's stay in 2018, and even since he booked our reservation earlier this year, ownership of the lodge has changed hands. While I'm appreciative that new ownership and the changes it brings, especially in this new normal of COVID, the service we have received this week has been dismal. I wasn't exactly impressed with the exterior when we arrived - the place is pretty 'vintage'. We were informed that there would be no routine room services performed due to COVID, and we found that we had had to repeatedly ask for things like towels, toilet paper and trash bags. This morning we specifically asked to have the room serviced since we've been here 4 nights now, yet we just returned from being out all day to freshly made beds, and nothing else. No towel restocking, no trash was emptied, no other cleaning, no supplies (hand soaps, in-room coffee supplies, etc) nothing. In my opinion this is pretty abysmal and completely out of the norm for a service industry. If a guest requests a room to be serviced, the staff should, at a minimum, prepare that room to a new guest-ready/turnover level. I was willing to overlook all the other stuff but today's experience was just a nudge too far. Who in the service industry goes into a room and ignores 3 trash cans that need to be emptied? Dead bug in the sink? We have 1 washcloth for 3 people. Nothing was vacuumed or wiped down and nothing restocked. We got a decent rate on this stay, but not good enough that I'm porting my own trash out on the regular and going to Walmart to buy toilet paper. This isn't a timeshare or Airbnb stay where more autonomy is expected on the guests' part. The hot tub is closed, which again, in the age of COVID is a no-brainer, but the area looks janky with a bunch of large rocks on the spa's lid. The front office hours are hit or miss and the 'breakfast offerings' are meager as well, with a few danishes and what looks like whatever yogurt cups were purchased the night before. No rhyme, reason, or standards. Interactions with staff have not been especially friendly or outgoing, odd behavior for a family-owned and run service-industry business. We have 3 more nights here and future return trips to Rapid City will be booked elsewhere. 2 stars because the view of Rapid City from up here is nice. Otherwise 1.

What a fantastic find! Gorgeous view over the Rapid City Valley and hospitality was top notch…read more Connie, at check-in, was so nice. Even offering a tour to show off the property (which included a hot tub overlooking said fantastic view) and additional amenities (laundry, ice machine, breakfast nook etc). The room is a little small, but I cant imagine anyone spending a ton of time here (not sleeping) with so many things to do. We found it the perfect size for the two of us and our dog. Speaking of, this place is dog friendly, with an additional fee. Great grassy area (please be respectful owners, so this place continues to allow dogs) to play in. Not a lot of sidewalks on this part of town, so the grassy space was much appreciated. Not sure if I would get thr chance to stay here again, but I would book again for sure.

Poorly kept hotel. Not as advertised. The couch was so dirty…read moreI would not sit on it. There were greasy crumbs on the desk. The office chair was in very poor condition. The vinyl covering was flacking off. I had to request a new one. The luggage rack was missing a bolt and we had to request a new one. This was nothing like the description. We were very disappointed.

The place looks nice from the outside and that is where it ends. Very poor customer service, unkept…read moreproperty, unprofessional staff, shady people working there. You would be better off staying at a Motel 6 or Econo Lodge. I believe the bad reviews about theft and bedbugs. They describe it as upscale and that is very deceiving and untrue. I was treated very poorly by the lady at the front desk. The rooms were late being cleaned because the housekeeping staff was just loitering around going out to smoke every 5 minutes. I travel a lot for work and stay in a variety of hotels so I have experienced not so good and very good and everything in between. This place is the worst I have experienced.

"The lightnin' rod, strike it hot It's gonna hit you like…read morethe Rushmore rock" (AC/DC) WHAT WENT WELL: The location is excellent, within a very walkable distance of many restaurants and Presidential statues. The room was decent sized, the beds were comfortable, the HVAC and Wi-Fi worked well, the room had a nice work desk, and the shower pressure and temperature were excellent. Bottles of water were available in the lobby for just one dollar with payment on the honor system. We had one dinner here and that was fantastic. The food servers and staff in general were very good. BREAKFAST REVIEW: The buffet had some good hot dishes, especially corned beef hash which is always appreciated. There were just two types of cereal, and there was just bread - no English muffins or bagels. There were zero Danishes, pastries, or muffins, which are pretty much standard in other hotel breakfasts. They had whole fruit for your yogurt and granola, but the cut fruit was obviously from a can. IMPROVEMENT OPPORTUNITIES: We saw many examples for improvement opportunities. The arms on the room's upholstered chair were badly worn out, and more significantly, the vinyl on both headboards were badly ripped and missing chunks. Our room had no refrigerator. We stayed at seven hotels on our tour, and this was the only hotel room without one. Even the peephole on the door was an issue, it was set so high on the door, I couldn't even see through it when I stood on tippy toes. There were enough electrical plugs in the room for for charging, but the two on the nightstand didn't work. The bathtub floor was chipped and was extremely slippery. Thank goodness there were grab-bars on two walls. The tub drained slowly, even with the drain removed, which is how we found it when we took occupancy. The water pooled for a while before it emptied.

Love this hotel! We had an excellent experience on our first stay so we decided to book a multi…read morenight stay over the Thanksgiving weekend! Such a beautiful hotel. Excellent bar-grille on site as well as a restaurant. Spacious comfortable rooms. Yes, there's a gym too! Easy walking distance to checkout local shops and restaurants.

Very nice hotel. This was hotel #7 during our family country road trip. We almost considered…read morestaying an extra night in rapid city just because the room was so nice! We had the 2 queen suite w/ pull out sofa. The rooms are huge with a full size fridge and kitchen space. The hotel was very clean and the beds were really comfortable. I also used the laundry room. Washers and dryers worked really well. They have a nice big breakfast that's complimentary. The staff was also excellent.

Only stayed here two nights on a recent vacation. Rapid City was a pretty cool town and this place…read morewas a great hotel! Very clean and the front desk people were friendly and attentive. Check-in and checkout process were both easy, rooms were very comfortable and clean! If we ever find ourselves in Rapid City again I would always pick Staybridge! I have stayed in their hotels around the country and they're always clean and comfy!

I really liked this hotel...it comes with water park tickets and the room was nicely updated. I…read moreespecially liked their shower. Sadly, the keys did not work good at all ( I guess the key reader was out of battery?), so we had to get someone to open our room with a master key 3 times on one night stay. We also did a late-checkout so we could go to the waterpark and come back and shower, but the hot water system was off. I was told that it would come back at 3pm but it never did till after I checked out at 4pm. It was a very inconvenient one night stay, and it is a shame because I loved the room and ammenities.

This hotel is very clean, fairly priced, and in a convenient location to explore the town. It's…read morestill a newer hotel too, which probably adds to cleanness. Staff were very friendly and helpful. Only downsides are that the shower doesn't have a door on it so it lets out some hot air and you may get some water on the water, and the parking lot is shared with 2 other hotels. It's a little congested but there were always spots to park.

We enjoyed a great 2 night stay here, everything was on point, easy parking, the large room was…read morenice, the breakfast good, and a nice deep pool AND sauna. We will be back.

We checked into this hotel after a long day of travel and were extremely disappointed with the…read morecleanliness. The bedding in our first room had visible stains, including orange/brown discoloration on the comforter, which is completely unacceptable. We notified the front desk and were offered to try a different room that was checked by the employee but I was informed that there was stains there too. At this point we decided to cut our losses and leave and ask for a refund which was thankfully given to us the following morning by a different management. We did have to reach out to them though. They never reached out to us. This was very frustrating after a long day of travel when all we needed was a clean place to rest. Cleanliness is the bare minimum expectation, and this experience did not meet that standard. The most concerning part was the lack of care from the front desk when we brought up the issue.

This Holiday Inn has inside that is more like a full service hotel than your typical Holiday. It is…read morealso a quick walk to Main Street which is a huge plus. Housekeeping did just an average job. The buffet was also just average and this Holiday Inn charged for it albeit a reasonable price. Parking is free. Overall it was a decent experience in an area with limited downtown hotels.

As a spire member, I expected more on this hotel. I requested housekeeping service 3 times and for…read moresome reason, there is no communication between the front desk and housekeeping department. Finally, one of the front desk clerk at night was apologetic and made sure the housekeeping service was made in the morning. We didn't need the service anymore. We just requested for replacement of towels. Other than that, it's a good hotel. About 17 minutes away from the airport. Hotel shuttle to and from the airport is available. The drivers are awesome and informative. Front desk staff were amazing. Our room is big and very clean. When we finally met the housekeepers, they assisted us with our supply needs. Ample parking for everyone. There's a restaurant at the lobby. Elevators were fast. About 20 minutes away from Mt. Rushmore. We highly recommend this locations. One of the best Holiday Inn we've visited so far. 8-19 to 8-24, 2021