Let me start by saying that Dr. Buvanendran is top in his field, that is why my wife has been seeing him for over 22 years. Even after moving away, we still make the 2+ hour drive to see him. She sees Dr. Buvanendran and Dr. Suvar and is very happy with them. Recently she developed an infection and Dr. Buvanendran, Dr. Dhillon and Dr. McNutt were prompt in making the diagnosis, getting her admitted and visited bedside at least 1x a day. This type of service is almost unheard of anymore. Also as far as the office personnel goes, Renata and Olga are always very knowledgeable and helpful. If you're complaining about having to wait to be seen, think of it this way, if you have to wait a while at your appointment, the doctor must be worthy of waiting for. read more

Avoid these quacks! I went to Rush pain clinic because Northwestern wasn't able to see me for 5 weeks and then my injection would take an additional 2 weeks to be scheduled. When I called Rush on a Tuesday, they had an appointment for me on Friday. I thought this was great, however, they were able to get me in for my evaluation and then told me it would be 6 weeks before they would be able to give me my injection. They were able to get me in one day sooner than Northwestern. I filed a complaint and the manager called me back and asked if anyone at the front desk offered me a sooner appointment by seeing a different anesthesiologist. I told her no and she said that's not how we do things here. If the patient is in pain, we will offer them a sooner appointment but it will be with a different doctor. I accepted that offer and it still took an additional 3 weeks to get me in. You are not seen by an actual doctor or anesthesiologist here, you will be seen by a fellow. I had a total of four appointments and each one of them was done by a fellow and the doctor followed up for maybe 3 minutes at the end of my appointment. Some of the fellows are good but one of them left me speechless. She came into the room and asked me if I decided if I was going to get the injection for my pain and I was speechless because I was there for a follow-up after my second injection. They left me sitting there for 43 minutes and couldn't even review my chart before coming into see me? This is when I know it was the end for me with them. I was scheduled for an epidural injection and was told that the procedure takes 20 minutes. I had to be there 1 hour before my time of 9:00 a.m. and I walked out of there at 1:45 p.m. for a 20-minute procedure! They put you under for these procedures and I assumed that was necessary. They left me crying in pain on the gurney from sitting on my tailbone for 2 hours and 45 minutes. I was in such much pain and crying that they did not wait to get me to the procedure room before knocking me out. They have no concern for how long you wait. I then needed a second injection so I made an earlier appointment hoping to be out of there sooner and that is not the case. I had an 8:00 a.m. time and I walked out of there at 1:00 p.m. for a 20-minute procedure! On my second procedure they again left me sitting there on my tailbone on that gurney and I was crying in pain hanging off the side of the gurney and the nurse came in and apologized and said that they take the more severe patients First. Why are you scheduling me for 9:00 a.m. if you have more severe patients? How severe are they that they walked in there just like I did? They will put you under for each procedure. I went to Northwestern after having enough nonsense from Rush that's how I found out that you do not have to be put under for these procedures. I've done three injections at Northwestern and not once have they put me under. I also went to Rush pain clinic for an issue with my hands. I made the mistake of leaving Northwestern's notes inside my envelope that contained the CDs with my images for my wrists. The fellow came in after 3 minutes and told me what they thought was wrong with my hands and it turns out they didn't evaluate my images, they were reading everything to me that was already in the notes from Northwestern so after leaving me waiting 40 minutes , they did not bother to look at the images I brought with they just reviewed the notes that Northwestern had already put with my images . Every follow up that I've had after my injections I have waited no less than 40 minutes for a fellow to come in. I have been late for work every appointment that I've had with Rush because they don't care how long they leave you waiting. The schedulers at the desk have no concern for getting you out of there. I made several attempts to contact the pain clinic and they NEVER picked up the phone and never returned my calls. I would call in the automated system would put me on hold for 20 minutes to an hour. I filed another complaint and sent them my call log to show them how long I see it on the phone waiting for someone to pick up. I had to file a complaint with patient relations there that prompted the manager from the pain clinic to call me and that was the only way for me to schedule an appointment. Do not go here. Please, go to a place that cares. Northwestern has been a lifesaver for me and they cannot be nicer. As I waited in the waiting area, I could swear I was sitting in a free clinic. It smelled terrible, the people waiting smell terrible, the rooms were dirty and the gurneys look like they were bought at a second hand store. I expect better from a hospital that charges that much to my insurance. After my second injection, they couldn't figure out why I'm still in pain so they wanted me to see a spine surgeon. I wouldn't see a surgeon there if my life depended on it! The pain clinic makes everyone in that hospital look bad. read more

I went to the first office visit for the 2026 New Year today. I've been going to the Rush Pain Center on Harrison for about 15 years and have been prescribed the same medication. To my surprise, when I went to register, I was asked to fill out paperwork requesting a credit or debit card and to have it put on file for any bills incurred. Even though I logged in to the patient portal the night before, I wasn't given advance notice of the new policy. I'm a Medicare patient who also pays for supplemental and pharmacy plans. I don't receive any additional bills for office visits. However, if I did have a bill, having a credit card on file means that, on the day the insurance processes my bill, any residual billing can be charged to my credit card before I'm notified. Unfortunately, I cannot afford to pay my bills like that. When I refused to supply a credit card, I was denied service even though I only needed prescriptions. The staff was uncaring. The young man at the front desk was very robotic in his demeanor and answers. He refused to let me speak to anyone else or register me to see the doctor. I think this policy is so wrong. I called Rush patient relations and explained the situation, including that I needed a prescription for pain medication that I need daily. Still, patient services refused to get involved because the medical office is a private practice. The Rush Pain Center is the only practice in the Rush system. I was told to have a nice day. read more

Addressed To LUBENOW,TIMOTHY Dear "Rush" Pain Center, I hope this message finds you basking in the glow of your latest actuarial spreadsheet, which I can only assume is color-coded in the vibrant hues of audacity. It seems you're under the impression that I, a mere mortal who narrowly escaped your clutches, owe you financial tribute for a medical adventure that was less "healing hands" and more "Final Destination: Healthcare Edition." Let me get this straight: I'm supposed to pay for services that can charitably be described as malpractice adjacent? Services that caused irreparable harm, nearly sent me to the Great Waiting Room in the Sky, and left me wondering if I'd mistakenly wandered into the set of a Kafkaesque medical procedural where "do no harm" is a punchline? Bold of you. Bold, indeed. This billing crusade feels like it was conceived in the same fever dream as Donald Trump's claim that Mexico would pay for his border wall. Did you consult with the ghost of Herbert Hoover before deciding that disaster survivors should also foot the bill for the rubble? Or perhaps Ayn Rand whispered in your ear: "The patient who suffers the most owes the most---it's only fair!" If so, you should know she's been dead for decades, much like your grasp of medical ethics. To be clear, the only thing your institution deserves from me is a spot in a dystopian novel about corporate greed gone haywire. (Spoiler alert: In Chapter Three, the protagonist turns the tables and sues for enough damages to buy a small island. I'm workshopping titles. Suggestions welcome.) Your persistence here reminds me of that one character in every zombie movie who refuses to acknowledge they've been bitten. The infection of greed has set in, and yet you shamble forward, clutching your ledger, moaning, "Pay...us...now." But here's the thing: I'm not interested in financing your next dubious attempt to blend capitalism and caregiving. If I wanted that, I'd invest in crystals or essential oils. Historical context might help you understand my position: In 1381, English peasants rose up against oppressive taxation in what became known as the Peasants' Revolt. They had pitchforks and torches; I have a keyboard and a pointed sense of humor. Different tools, same energy. Shall we revolt, or will you see reason before I have to compose a Change.org petition so scathing it's taught in AP History classes? And while we're at it, let's talk about accountability---or, in your case, the lack thereof. Imagine if Aragorn from The Lord of the Rings showed up at the Gates of Mordor demanding payment for a journey that nearly killed him. That's essentially what you're doing, except without the charm, nobility, or Orc-fighting prowess. You're billing Frodo for a one-way ticket to Mount Doom, and I'm here to say: Not on my watch, Sauron. I'd also like to point out the sheer gall it takes to send me a bill for your mistakes. It's giving "Marie Antoinette, but make it healthcare." The cake here, I assume, is the absurd notion that I should financially reward the trauma you inflicted. Spoiler alert: I'm not eating it. Let's be perfectly clear: I'm not paying this bill. Not now. Not ever. Not in this universe or any parallel dimension where I could theoretically owe you anything. Consider this my final communication on the matter, unless you'd like to receive an invoice for emotional damages and my time spent drafting this response (which, frankly, is Pulitzer-worthy and you're welcome). So, in conclusion: Cancel this balance immediately. Forgive the debt. And consider investing in a mirror large enough for your entire billing department to gaze into and reflect on its life choices. If you need help finding one, I hear Elon Musk is building giant reflective surfaces for when he colonizes Mars. It's on brand for him, and clearly, you're on a similar trajectory. Warm regards (but not too warm---you don't deserve cozy feelings), Paul Zubrys P.S. If you ignore this message and persist in sending bills, I will respond by sending annotated copies of A Christmas Carol with a detailed breakdown of why you're the Ghost of Healthcare Future. Spoiler: It doesn't end well for Scrooge. read more

Rush Pain Center - Let's be perfectly clear: I'm not paying this bill. Not now. Not ever. Not in this universe or any parallel dimension. - Anesthesiologists Near Me - Chicago, Illinois

This is the worst pain clinic on the planet. it's impossible to reach a human by phone, they don't return calls. It's also dirty! The doctors are always rushed and not wanting to stay in the room for more than 4 minutes! And they are not great doctors. Timothy Lubenow is arrogant and aloof and does not give a shit about anyone. For the past few years all he's done is prescribe yet more opiods! That's all he does. He's quite snarky and absolutely lacking in compassion. Avoid at all costs! read more

I was seen there two months go. I called the center and the phone is answered but you're put on hold for an eternity. I called back and the same thing. After finally getting an appointment I sat in the waiting room long past the time I was scheduled. I cannot say anything good about this experience so far. After finally getting in I saw a doctor and was with him no more than five minutes but I was so thankful that someone knew I had pain. That didn't last long though. I was scheduled for a spinal injection but I had to cancel as I couldn't afford a MRI and a procedure all in one month. I had the MRI and was notified the day before the procedure. I had no way of getting to the center on that short notice. I was referred back to the office to reschedule. I sat and waited for over 45 minutes on line. Finally deciding to call back in the afternoon. Oh, I had left a message for a call back and it never came. So I called at about 3 p.m. and was able to get through to a heartless woman who had a voice of a woman but seemed like a robotic message. She was kind enough to reschedule my appointment but it was so far out I'd be out of pain medication. She gave me an appointment ten days out to see a doctor to get any more meds. I was very disheartened and at my age to be treated this way. I took it and came home to find another pain center. I also called patient relations and reported everything to them. This is no way to treat elderly people. I finally got a call from the manager of the clinic and she would get me medication this week. I'll be waiting to find out. If all this falls through I will never, ever return to that clinic or anything that has Rush's name on it. They have uncaring people in their office and practice. They have a lot to show me differently to gain my trust again in my medical treatment Kenneth T. read more

These people are ABSOLUTELY HORRIBLE CROOKS. First, the staff is horrible and mean. The consulting doctors were rude, egotistical and bad. The worse was the practicing doctors left me almost dead. STAY AWAY FROM HERE!!!! read more

The front office staff is incompetent and bad at their jobs. They don't answer phones or return calls. It took 2 months for them to do a prior authorization correctly . They make appointments for you and forget to tell you . Even the surgery center says they are incompetent . Drs may be good but I'm sure they are clueless how bad their staff is affecting their practice. They shouldn't be associated with Rush as they don't practice the same values . Stay away read more

Terrible office experience. Couldn't even make an appointment and I had a referral! Called 3 times. Zero compassion for a patient in pain!!

Very rude, nasty, prejudice doctors I.e. Jaycox and Amid. Not patient and does not listen to you. Jaycox actually hollered at me and walked out the room. What kind of professionalism is that? I'll never forget there again! read more

Dr. Jaycox and Dr. Ahmad are the rudest nastyest, prejudice, unprofessional doctors I have ever ran across. I will never visit that center again. it's rude from the front to the back. And to have a doctor holler at you and walk out is unheard of. read more

My wife is going through her second experience with Knee replacement surgery through Midwest Orthopedics and Rush Pain center for after surgery support. My wife is in the midst of insufferable pain and I can' t even get the supposedly doctor to return a phone call. After you go through the series of Robots, you may get sent to another hospital or you finally get a voce mail from an assistant telling you that they will get back to you within 24 hours. We, as usual, get the pages and pages of 'Instructions' which I am not sure anyone reads carefully, talking about how they (?) will work with you for the best plan to manage your pain when they know that a knee replacement is the 'Most' difficult of any surgery with the accompanying pain and disruption. This handoff between Midwest and Rush Pain is a joke and my wife is again paying for it. Last time, being so concerned about getting her out of the hospital, that a surgical procedure was left in her back, and I caught hell trying to get proper and immediate service. Midwest Orthopedics can only be as great as the complete service for my 73 years old wife is provided. I ain't pleased at-all. Willie Carrington read more

Docs are under CDC guidelines. Not their fault. What IS wrong at this clinic is getting any refill anywhere near on time. All the patients are pissed and we cannot identify the reason or find a name for the refill dept. We all want to leave, now. I don't even take opioids. I cannot imagine the horror of having opioids not refilled for 21 days. It's time to sue this facility. First we need to get organized. We need a Facebook page called RUSH PAIN CLINIC SUCKS Then we all need to gather our complaints in one place. Who's with me? read more

The doctors are great but the staff and the office manager always leave a bad taste in my mouth. They are for the most part always rude, never return phone calls, important e-mails etc. Why they get away with this is beyond me. If it wasn't for the kindness and innovation of the physicians, I would have been gone a long time ago. read more

Dr. Matthew Jaycox within the Rush Pain Center at Rush Oak Park & Rush Hospital Professional Building, far exceed any and all expectations for any pain doctor, anesthesiologist, general practice doctor and any doctor I have and do see. He doesn't just handle my pain issues based around MS, fibromyalgia, spine & disk issues, etc., he looks at my health picture as a whole and treats accordingly. I have never had one issue with him as a physician. He sees me as more than a number or patient on the daily schedule and takes his time to ensure all of my doctors are on the same page with my care. His nursing staff, Sam & Renata, specifically, are genuine and handle any issues that may arise in a prompt and professional manner. I would highly recommend Dr. Jaycox and the Rush Pain Center to anyone with chronic pain or illness that need an answer and proper guidance. I do not think I will ever be as satisfied with another doctor as I have been and am with Dr. Jaycox! read more