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    Rural Comm

    1.3 (4 reviews)
    Open 8:00 am - 5:00 pm

    Services - Rural Comm

    Internet service providers

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    Hofnet Communications

    Hofnet Communications

    (2 reviews)

    Don't go here for computer repair unless you can deal without your computer/laptop for at least a…read moreweek. I have been there on multiple occasions over the years for computer repairs. Every time has been over priced and took much longer than they promised it would. Went in last week to have an internal battery replaced - didn't feel comfortable replacing it myself at home - and was called today saying it was fixed and ready to be picked up. Not only did the tech guy not understand why I was originally bringing it in (I told him multiple times over the phone and in person that it was the internal battery, not the bulky external one that can be popped in and out), but also gave me estimates for the wrong services. Overall he acted as if he didn't really know what he was doing, and when I went to pick it up he assured me everything was kosher - that the battery worked just fine and my laptop now held a proper charge, as well as fully charging when plugged in. However, as soon as I got home and booted up my laptop, I noticed that yes, while it will charge fully to 100%, it still does NOT hold that charge (15-20 minutes at most depending on what programs, if any, that I'm running). Meaning it has NOT been fully fixed, and seeing as they close at 5pm, means I will have to take it back in tomorrow and have them fix it again. Sadly, MASS went out of business so Hofnet is really the only repair place in town anymore. You're better off taking it to Mattoon if you can.

    Worst service and customer service. I was getting charged full price for service that went out…read moreevery time the wind blowed, it rained, or was cloudy outside. I left a message telling them how terrible their service is and I get told by Ross, "The Christine" that if I wasn't a christine and if I didn't apologize that he would turn my service off. He would've got one if he didn't demand it. I don't apologize to people who demand apologies. He was very rude. Well they turned my service off and refuse to return the money for this month. Mind you this all happened before the new bill cycle and I made the mistake of being nice and paying them early.

    Conxxus

    Conxxus

    (26 reviews)

    There are two reasons why I'm starting this review with 3 stars. For now…read more 1. I rent - and all the horrible damage the minimum-wage-paid, non-English-speaking folks did to the yard is someone else's problem. Were I to own the home, I'd be just as pissed as everyone else here. 2. Service has not yet began. After getting a card saying that there's a "wi-fi router included" in the $40/month for 1 gigabit speed - if my first bill includes ANY charges for equipment OR if I don't see anything close to 1 gigabit during that first month - I'll take immediate advantage of the "FREE 30-Day Trial - no strings attached" and be done with Conxxus at that point. It's too bad there aren't ANY good reviews here. Not boding well for the future.

    If I could give this company a negative score, I would. I have had nothing but problems with…read moreConnxus from the very beginning. The issues started with my installation appointment. The technician was at my house for over four hours and spent most of that time sexually harassing me to the point that it made my children uncomfortable. On top of that, he was unable to get my internet working at a usable speed. The next day, I called to report both the unusable service and the sexual harassment. Someone higher up in the company eventually became involved and sent a different technician to address the speed issues. He was also at my house for several hours and still could not get the service working properly (but hey, at least he didn't sexually harass me). A few days later, I received a call from someone in corporate who told me my complaints had reached the owner. Apparently, he wanted to know what he could do to regain my business. My answer was simple: provide reliable internet service and professional installation, but now they had to beat Comcast's new promotional pricing. They sent the second technician back out again, this time with a crew to run fiber through my walls. After that, things finally seemed acceptable for a while. Since then, however, I have experienced multiple outages. Their customer service is only available from 8:00 a.m. to 7:00 p.m., so if your service goes down outside those hours, you are completely out of luck. Every single month, I have also had to call and fight with them to correct my bill because they cannot seem to apply the promotional pricing that I was promised for five years. This company has cost me over a thousand dollars in lost work time. I work from home, and I cannot even calculate the amount of stress and frustration they have caused me. My recommendation is simple: DO NOT, UNDER ANY CIRCUMSTANCES, sign up for internet service with Connxus. It is, without question, the worst internet service and customer experience I have ever dealt with. I am supposed to begin work at 8:00 a.m. tomorrow with back-to-back meetings. I will not be able to because my internet is down again, and I cannot even contact technical support until they open, which is the same time my first meeting is supposed to begin. I have already ordered equipment from Comcast and will be picking it up tomorrow morning. I am completely done with this joke of a company.

    Rural Comm - isps - Updated May 2026

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