Mark is always willing to go above and beyond to help his customers. He is responsive and someone…read moreyou can trust to get you the help you need. If anyone needs home/auto insurance this is your guy.

From the owner: Bailey Insurance provides home, auto, condo, renters, life, and boat insurance to Indiana,…read moreIllinois, Missouri, Michigan, Nevada, and Pennsylvania areas.

The staff are extremely helpful. Christy went far above and beyong to work on solving my problem…read morewith Liberty Mutual.

Terrible. Emailed to my request saying they only focus on bundles with home and auto. Not one or…read morethe other. First red flag. I didn't get a response after writing back that I'm only shopping home insurance. Second red flag. Maybe they're doing quite well and only focus on those particular households that are looking for both. One would think it's a copy/paste response with an obvious error because the agent wrote something I didn't provide...that my daughter "may be moving out of state". She's quite young, my wife and our marriage are both solid, I'm not going to ship her off to a random state 1,000 miles away....that response was very weird. THIRD RED FLAG! At the end of the email they asked to provide a review, so here it is.

Dean Ballenger Agency is the absolute best agent I have ever had. Honestly, I can't recommend…read morehighly enough. I've referred friends and family members here and everyone has been very happy with their service. This agency has saved me hundreds of dollars a year on my auto and homeowner policies. All of their employees are very knowledgeable and extremely friendly. Every time I have had a question they have had an answer. And they always return phone calls promptly. It is wonderful to have a local insurance agency that is responsive to the needs of their customers. Excellent customer service is rare these days but you will find it at Dean Ballenger Agency.

Best insurance agency in Indiana! Dean and staff go out of their way to make sure their clients are…read moretaken care of and they take the time to listen. I love how much they involve their clients in their activities and how often they give back to their community. The bike give away is impressive.

Stopped by the AAA in Carmel to get my international driver's license, and the visit was a mixed…read morebag. The associate helping me was kind and tried her best to keep everything moving. The real issue hit at the end when their printer stopped working, which dragged the process out way longer than it needed to be. For something that should've been quick, it turned into an unnecessary wait, and that definitely killed the efficiency for me. They do have their own restroom, which is convenient, but parking is pretty tight because of all the busy shops around the area. Getting in and out wasn't as simple as I expected. I got what I came for, but the overall experience didn't leave me wanting to return. It's fine if you're already nearby, but I personally won't be back after this visit. Efficient: No First-Time Friendliness: No Would I Return: No JY review

I've come by on 2 separate Saturdays to pick up maps. It states on the website and on the door the…read morehours are until 1. I came a little before 12:30 both times and the doors were locked and the building was dark and no one was there. A little frustrating. What to improve .... If the hours were correct on the website and the door.

After more than 15 years as customers with multiple hefy policies, we recently moved all of our…read morebusiness to another agency due to the declining level of service we received. Our primary contact, Tracey, routinely failed to return calls and emails. On multiple occasions, she admitted she had forgotten to follow up. We were also advised not to file claims that, based on information we later received, would have been in our best interest to pursue. Most recently, we requested a review of our policies and rates and discovered they had not been reviewed in nearly five years. We were told someone would get back to us within five days. More than a month later, despite multiple follow-up emails and phone calls, we still had not received a response. What ultimately convinced us to leave was the complete lack of response from agency leadership. I personally reached out multiple times asking for Andrew to contact me to discuss our concerns and never received a return call or email response. We did not make the decision to leave lightly after being loyal customers for so many years. Unfortunately, we no longer felt our business was valued. I hope this feedback encourages the agency to improve its communication and customer service for future clients.

The worst customer service and follow through. I had to reach out multiple times anytime I need d…read moresomething accomplished and follow up to make sure it was done. I asked them to cancel my insurance and they didn't follow through with the paperwork for 6 months requiring me to pay for insurance I no longer needed. Multiple unanswered emails and phone calls. I can't imagine how much they screw up claims. Take your money and your peace of mind to another local agent.

Have been a customer for 5 yrs, my policy was sold to 4 different agents, Simon sefton is my…read morecurrent agent and have tried getting ahold of him for over 3 months with a disconnected number from his listing online. I can't go to the office bc it's moved 65 miles away. So Simon, I can't change policies bc it's life insurance but you can better believe I'm changing agents!! Bye bye

From the owner: Power of CHOICE-27 carriers with the technology to shop them all for you in minutes, great rates…read moreand coverages. Award-winning customer service team with 200 licensed agents on hand.

Andrew has done a great job assisting me when I need it and is very friendly whenever I call…read more After an accident of mine, he spent the entire day going back and forth with the repair shop to make sure I got my car back as quick as possible. I definitely recommend Andrew

Everybody wants and needs a friendly neighborhood insurance guy; Andrew Kennedy at State Farm is…read morethat guy. I appreciated from the beginning he told me, it usually 'is what it is'; let me run your quotes, if I can beat your current rate, then it makes sense for you to join me, if I can't, then there's nothing else I can do. Andrew saved me money, but in the end, that wasn't even the primary driver of my decision to join him. It was the way he runs his business; friendly, honest, available.