We've been customers for a few years now. I had to go on a medical leave and for planning purposes…read morewe contacted them about the possibility of skipping a car payment and a truck payment just to be safe. As it turns out because our payments have been on auto pay for the whole time of our loans and we pay half of a car payment every two weeks. We were actually two months ahead on our car payment and were advised by the representative on the phone that we didn't need to skip a payment because we were already ahead with nothing due until October. This was in July and we also checked their website which also said nothing was due in September. They since have said that it was too early for it to show us that however, on September 12, I took an additional screenshot that said zero dollars due on September 5. Yet they continue to harass us for a payment. They said it was too soon on the website to show that anything was due, but how can seven days after the payment being due be too soon for the website to show that something is due? And also if your website is wrong, then your live representative should not have also acknowledged that we were ahead. The fact that we were ahead really made sense considering that there are some months that we pay a car payment and a half because we pay half of a car payment every two weeks. Furthermore, when my husband asked them to pull the tape for the recorded call the lady says that we acknowledge that we owed a payment in September, this did not happen. I was standing right next to my husband when he had the conversation and we even discussed with the representative what the website said. When my husband asked to hear this call, she said she didn't know if we were allowed to hear it or not so not only do they record your calls and refuse to possibly let you listen to them to validate what was being said. Their website is inaccurate. And now they are harassing us. We have literally never been late with a car payment and this is how they treat us. And now they are offering to let us skip payments that shouldn't have already even been due if we pay an extra $50. Again, I do have a time stamped screenshot showing seven days after the date they are saying the payment was due that it said we had zero due.

Tyler helped me out so much and was aways quick to answer my questions. He seamlessly helped me get…read morepre-approved for a car and to get the dealership out of state the check so quickly! Never even had to step in the bank!

I have been with sturgis bank in white pigeon for many years. Recently I was having a hard time…read moregetting my thrive on to digital Lori spent a lot of time helping me get it straightened out, but she did. I can't say enough about them. Again thankyou you guys very much

every teller is efficient and kind, but Kim is my favorite. I like how everyone knows my name as…read morewell.

I am a new client of this office, and while I haven't yet had the experience of filing a claim -- I…read morehope it's as smooth as it was in the area where I used to live -- I've already had a great experience with Greg Osborn's office thanks to Rebecca Wilson on his team. My husband and I have been going through a complicated, multi-step move to this area from a different state, and Rebecca has been amazing at every juncture where we needed new policies and/or information. She's very quick to respond, practical, and I appreciate that she's good with communicating via email vs always needing to be on the phone, which I've experienced with other offices and simply doesn't work with my schedule, when I'm on work calls for most of the day but can email. Rebecca is a gem and we feel very lucky to have her on our team!

I recently decided to discontinue my membership at 1st source bank for several reasons. I did a…read morelittle research online and figured out that TCU was a option for me so I decided to stop into the Main Street branch to see about opening up a new checking/savings account there. Long story short, it was a great choice to do so and here's why. I walked in and was immediately greeted with a friendly welcome from Alivia, one of the employees that works there. She was very helpful and nice and made the whole experience/process easy and comfortable. I even received a thoughtful welcoming letter from her in the mail which even more so confirmed the fact that I made a great decision to join the Teachers Credit Union for my personal banking needs.

Truly appalling service and even more concerning levels of poor organization from this company. I…read morehave been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition. This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU fucked up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name. It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.

I have been doing business here for over 30 years. People answer the phones, not bots or…read morerecordings. They know who you are when you come in the door. I prefer a financial institution with less focus on technology and growth and more focus on looking out for the Member's best interest. Credit Unions are member owned and should have the member's best interest as top priority. This credit union does.

An excellent home town credit union. A little behind the times technologywise, but the best staff…read moreever!!!

my truck was smashed by a flying tire out of nowhere - contacted Lyn - claims - Christmas Eve in…read morethe shop - repaired on the road perfect 01/16/25 - seamless service- could not ask for more!

spoke to Katrina today about a situation I have going on. Very helpful, customer service is…read moreamazing. I had to call back later to ask her a question and she had just stepped out. Katrina returned my call right away instead of the end of the day. Highly recommend

I recently inquired about some commercial coverage needs from McCarthy Insurance Group, Inc. I met…read morewith Darci Freeman ( commercial lines specialist). Darci handled our HOA Subdivisions needs with the utmost professionalism, knowledge and follow up! I have been using McCarthy Insurance for my Business and Personal Line needs for many year's! I would highly recommend Darci, and any of the Agent's affiliated with the McCarthy Group, very professional and price competitive!

My husband and I have recently switched insurance company's and went through McCarthy this time…read more Nina went above and beyond to make sure we got the best deal possible for Home and Auto insurance. After having numerous issues with our previous company - having someone on your side makes this process so much less painful!

Chandra and Phil at the White Pigeon office do a great job of keeping on top of our accounts and…read moreare very fast on turnaround of requests such as adding a beneficiary to our life insurance policies or getting us a quote and adding on a new auto policy. We have never had an issue and the cool swag and giveaway opportunities are just a sweet bonus to being a client. 5 stars from us!