I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

Joe has been one of the best resources in the country for me. I have an Allstate agent in…read moreColorado, but I make all my decisions based on what Joe thinks. He can't sell me insurance in Colorado or I would work with him in a heartbeat. He is knowledgeable, friendly, helpful and always quick to respond. If you are considering switching agents or need a new one, you just found him. He will exceed your expectations and work very hard for you. He has been a trusted resource for me and I would definitely recommend him over anyone in the country, especially in Chicago.

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Brendon has been an invaluable resource during my undertaking of better understanding my current…read morehome, auto, condo, and commercial insurance, and determining the most appropriate coverage moving forward. He has responded quickly and thoroughly to my numerous emails, and has participated in three virtual meetings with me. He's very informed on not only State Farm, but other insurance providers, and I appreciate his honesty when comparing/contrasting them. In addition to being trustworthy, responsive, and knowledgeable, he has an excellent communication style: direct, to-the-point, and not at all condescending as he addresses my barrage of questions.

Highly recommend Brendon for your insurance needs. He and his team couldn't be better.read more

I had the absolute pleasure of talking with Jennifer. I needed business insurance and even though…read moreshe could not insure me, (my building is over 100 years old) she followed up with me several times and even found another agency that could help. She also gave me numerous insurance tips to save money on my personal insurance too. She is an absolute gem. I will be calling her first, for all my insurance needs. Thank you, Jennifer!!!

From the owner: Ensured Advantaged Insurance Agency is your trusted partner for comprehensive insurance solutions…read more With a commitment to personalized service and a focus on meeting the unique needs of each client, we provide a range of insurance products including auto, home, life, and business insurance. Our experienced agents work diligently to find the best coverage options at competitive rates, ensuring that you and your assets are protected. Whether you're looking for individual or business insurance, we're here to help you navigate the complexities of insurance and secure the coverage you need with peace of mind.

I had the best experience with this agency!! Harry was a pleasure to work with. He is so…read moreknowledgeable and patient, and recommended the right coverage for me. I am saving substantial money over my previous insurance company and I could not be happier. I now have an agent that I can rely on in my neighborhood. Thank you Jenny and Harry!

These people are happy to take your money, but don't look to them for claims help. Talked to Shane…read moreRoberie today to try and get info about a claim for a flooded basement and he informed me that they don't help with claims at all. You are forced to use their automated claims system that is completely un-navigable because god forbid a billion dollar corporation invest in customer service.

I have condo insurance with Kevin and find him very knowledgeable and always accessible. Great…read morerates too. I have consulted him several times even about insurance and finance questions unrelated to my coverage with him and he's always eager to help. Highly recommend!

I have been a loyal customer of Kevin's for several years and cannot say enough good things about…read morehim. Not only do I look to Kevin for my personal home and auto insurance, but I am in the mortgage business and I never hesitate to send my clients his way. I know that Kevin gives the best insurance rates and that my clients will be happy with his expertise. He always responds in a timely manner and goes above and beyond his call of duty. He treats his clients like he would treat any of his close friends and thoroughly gets to know their needs and wants of insurance. I would highly recommend speaking with Kevin if you are looking for home or auto insurance. He is simply the best in the business.

We had an awesome experience with Farmers Insurance. The policy process was fast, easy, and the…read moreteam was extremely helpful every step of the way. They answered all my questions quickly and made everything stress-free. Great customer service and support -- highly recommend!

Sandra helped us with our HOA master building policy and had a well balanced opinion of what the…read moreright level or insurance was to optimize our money and didn't try to oversell policies just to make a sale. She has experience on an HOA board so I appreciated the experience she brought to the table. She was so patient with us as we had many detailed questions trying to understand the nuances of our policy options. She even caught errors from Our previous agent. Definitely recommend her as an agent!

I met Charlie Stewart through the Keller Graduate School alumni group. He is a representative of…read moreFarmer's Insurance and I decided to let him run a quote to see if he could save my wife and I some money on our bills. As it turns out, Charlie was able to save us 22%! He also made the process of switching from American Family to Farmers very easy. Not only am I saving money every month, but I recently was hit by an uninsured motorist in Aurora, IL. I did not even know I had uninsured motorist coverage, but Charlie made sure that was a part of my policy. Farmers processed the claim quickly. Charlie called to express his concern for me and guided me through the process every step of the way. That is the definition of customer service in my book, and I would highly recommend anyone take the time out to speak with Charlie Stewart!

From the owner: Insurance agency in the west loop area of Chicago,IL. Insurance offerings include home insurance,…read morelife insurance, health insurance, auto insurance, and business insurance.

With all of the State Farm agents to choose from, pick anyone else! The personnel are incompetent…read moreand you'll drive yourself crazy having to check your policy and billing detail each month. Plus, when you do have have questions/issues, you'll rarely find Linda or the staff available during posted business hours. Just a few of my interactions... 1) I called and asked for information (inquiry only) to later find they actually changed the terms of my policy; 2) requested a change of address, which was confirmed in writing by SF, and was later changed back by the agent's office; 3) adjusted my policy based on life events and the amount I was quoted lasted exactly one payment cycle. Because, apparently, the staff screwed up the paperwork. Just save yourself the headaches and find someone else.

Artiss was a lot of help. Came in short notice to help with a refund check and all was finished up…read morein less than 45 mins!