I spoke with someone named Matt about my policy at the Georgia Griffin location and it was a pleasure doing business with them agent was very polite patient and understanding read more

17 days and insurance is denying calls. I'm in the process of canceling my insurance with them and they are threating me .... STAY AWAY read more

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Absolutely the worst ! The Rep was talkative and dismissive, they kept my credit card info on file and charged me a quote high than what I was quoted and agreed upon ! Then added all these hidden fees without contacting me ! I will never ever recommend them to anyone read more

Worse customer service and phone system I ever had to deal with. The sad part is I am an insurance agent since 2001 , I actually am set up with both Allstate and Direct General. I was told I would get a refund for a premium that was cancelled due to an accident 3 days after I got the policy, Its been 2 months no refund. I called 9 times today was on on hold for 4 hours and still have not got issue resolved. I will be filing a complaint with Florida Dept Of Insurance and I will make sure to tell EVERYONE. Paul P read more

I have had a very unsatisfactory experience. So much so that my mother is taking the 3 car insurance policy to another company. My first call was with Janice who was rude and treated me as if I was bothering her from the beginning. Additionally, I could hear noises of her muting and unmuting me. I wonder if these calls are being monitored for quality assurance it will be seen that your representatives are unproductive, unprofessional, some disrespectful and dismissive. My family pays for an insurance policy. This is not a courtesy or a free service. Also I call multiple times a day because my requests are not managed if I ask more than one question at a time. Today I called about a call back and was told that there was not a note for the call. This caused me to lose 24hrs of progress. read more

Garbage I need to write 85 characters but really it just needs 1 word. "Garbage". They are rude. Terrible. If you want to be insured by them, don't I hear they jack prices up and don't let you cancel cause they don't answer. I got hit by someone insured. They refuse to cover all charges. Are rude. I mean the rating speaks for itself. read more

Ghetto. Denied claim because I let family member drive vehicle. They insure the person not the vehicle. No other insurance does it this way unless there are circumstances such as drunk driving. read more

Paid my insurance for two years with this garbage insurance company and when i need help to file a claim nothing no response no call backs nothing !!!!! Please don t waste your money go somewhere else read more

My car was hit by one of their policy holders, the driver admitted fault so I didn't press charges, I gave my testimony to these scammers and they said the driver is pulling his guilty testimony and said I was at fault. They sided with him. My car is wrecked and they said there's nothing they can do and hung up. Both driver and insurance company are BS read more

Worst experience ever I was rear ended by a policy holder and now their making bs excuses saying they can't get in contact with their policy holder. Scammmm! If you get hit by someone with this insurance good luck just go sue the at fault driver personally read more

This is a SCAM insurance. My dad's insurance went up 32 dollar on the 4rd month. They also hooked him up with 35 dollar charge upon cancelling the policy. I wish I read reviews before getting policy with this unknown insurance company. Someone needs to look into legitimacy of their business practice and sue hack out of them. Stay away from this company!!! read more

Got a quote from them. I got a good rate. I went to sign up with them. I was given a bait and switch.

Avoid this horrible company. I had Esurance in California and they stopped insuring here. They suggested Direct Auto Insurance but my premium went up 240%. This is a SCAM company. They are thieves who should be avoided AT ALL COST! read more

Do everything in your power to avoid this company. I was hit by their insured driver and have had a similar experience as other reviewers. Nearly impossible to get someone on the phone, literally impossible to get an email response, gave me an extension to a supervisor with no voicemail set up. Said their insured driver's statement was "the facts" they used to determine liability, despite police report. Most of the reps have been unhelpful (seemingly because this company isn't functioning), and at worst very rude and unprofessional -- with the exception of Reyna and Chris who were kind and professional read more

SCAM!!!! I had Esurance in California, and they are leaving, and they suggested Direct Auto Insurance. After checking their reviews, I would never do business with them! I checked my bank account and found they charged me for Auto Insurance even though I never signed up! Fortunately, I caught it while it was pending and got my bank to reverse the charges. Keep in mind this scam company is a division of Allstate Insurance!! read more

Company is a complete scam - and each state's AG needs to start looking into this - or get you a consumer attorney and fix them. Scam - DO NOT do business with this company. read more

Direct Auto bought out SafeAuto so I was switched automatically. I had them for JUST ONE SINGLE MONTH.. before the scams began. Absolutely do not use this company.. they're atrocious. I switched back to Progressive and it actually ended up being so much cheaper. Also, piece of advice for ANY car insurance company you go with (hopefully it's not Direct Auto tho ) - GET. A. DASHCAM! There's a free phone app so especially if you have a second phone you're not using, have it on at all times when you're driving. It'll ask if you want a free trial of a paid service.. just decline to pay anything and use the free version. It's the same exact ish. I was hit by a drunk driver (on THANKSGIVING DAY mind you.. one street down from my home) that ran a red light and IIIIIIIII was found at fault. Imagine that!!!! Drunks are usually also scammers iiiimagine that!! They WILL find a way to scrounge together money to hire an attorney (who is ALSO scamming.. IMAGINEEE THAT! ) to scr*w you because you're an honest person that.. like.. uh.. actually has a life and doesn't have the time, energy or money to hire a shady attorney that they've clearly used before to pull this same BS Anyways. Insurance companies are a scam. Attorneys are a scam. People are a scam. Your only way around the wholeeee headache of an accident that veryyy clearly is NOT your fault.. is with a dashcam. This was my second time getting hit by a drunk driver but luckily the first time, she came 60mph and rear ended me while sitting at a red light.. and a cop was NEXT TO US imagine that lmaooo. Okay I'm done. Or maybe I'm not? Cause: Please take my advice. Do not use Direct Auto and get a FREE phone dashcam! You can find super cheap phone holder thingys on Amazon that you can stick to your dash.. best investment I've ever made in my entire life lolol. Cause I know I'm set if this ever happens again. I'm actually looking somewhat forward to it (jk universe. Please no accident again for the rest of my life. The PTSD and driving anxiety that comes with it is damn near unbearable every time I'm behind the wheel ) cause I WILL take the time, energy and money to hire and attorney and make sure I'm paid out for any further suffering I experience. Stay safe out there y'all. So many people out here goin through it I swear it's all getting worse and worse so just hang on for dear life. Look up Kali Yuga and it explains why lmaooo. Ok bye (Photos just to prove I switched to Progressive and DiReCt aUtO is canceled) read more

Direct Auto Insurance - Worst company in the world. - Auto Insurance Near Me - Chicago, Illinois

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This place is AWFUL. We were hit by someone who had Direct Auto Insurance. After weeks of being given the run around, they finally agreed to take care of the damage. But ONLY by inconveniencing us and sending us to an auto body shop that was 30 minutes from our home. The place closed at 430 every day, making it even more difficult to make the drop off and pick up after work. We would NEVER EVER look at this company for Insurance coverage. They are difficult to work with and don't care about others at all. read more

This a third party insurance company I was assigned to via Oxford insurance. I Recently filed a claim online. It's been a week and no one attempted to call me, so we can get the ball rolling against the person who hit me. Seeing the 1 star reviews from hundreds of customers says a lot! I'm not going to play with this company. If I get the run arounds I'll be reporting them to " the grievance redressal cell of the consumer affairs department of IRDA and also Illinois Department of Insurance" . I suggest you all do the same, so it can be a class action lawsuit. Oh yeah! Better Business Bureau need to know about shady business practices too. read more

Cheap because they don't pay your claim. Beware if a third party sets you up with them.

Worst insurance company i have ever dealt with. I paid my balance in full and am now told I owe even more money. Had an incident where I needed roadside assistance and could not get help. Tried asking to speak to a manager and no one ever responded to me. Now I'm told if I don't pay the additional amount WITH a late fee I will be canceled. WOW! read more

Complete fraud! Sales reps tell you one thing, customer service incompetent and outright lies. National General/Auto Direct does not respond to my issues, sales rep stated she agreed with me and escalated my complaints, but I never heard back. I paid $1000 for 1 month of Liability only insurance. Premium increased without explanation after 1 month. I was told I would be getting minimal payment back. Canceled immediately! Stay away - My attorney may be involved if I don't hear back from them for an explnation. Documentation provided. read more

Terrible half assed so called company. Scam scam scam Michelle Salgado never answers. Had a car accident in September still hasn't approved repair checks. Stay away read more

I was hit by a customer of their's who was arrested for DUI and they low balled me on my car that got totalled, and now it's like pulling teeth to get them to cover the medical stuff, if they don't start responding faster I'll be forced to hire an attorney, and make them pay more than if they just would work in good faith to start read more

It has been 400 days and they have just finally decided to contact a witness from my accident where I broke two rivs because of their policy holder. They have responded to zero of my emails and have provided some much information it's so appalling to the point I have had to escalate things myself with my own resources. This company is less than a joke. It's not even close to humerus how disgusting their employees are to the claim holders, specifically Juan Chavez who has been there no more than 8 months but feel the need explain to others that "they are an adult" as if I am not 31 year old extremely frustrated man due your teams abhorrent, lackluster, shameful excuse of an attempt of collecting the appropriate information for my claim. I was told the claim holder was liable and then was told that is not the case per my particular police report. This company and all alike is need of class action lawsuit in a number of ways. They won't answer your emails, and you will wait 20-40 minutes just to speak to someone every call. Not only that, they have zero interest in reporting things to management as I Juan told me directly on their recorded line that he would not get let em wait on the phone to speak to his supervisor/manager. Followed by comments of, "there's no reason for me to do that" and "we don't offer customer service". I can tell why this company is in such hot water based on who they hire. These people need to be trained in how to be a decent human before how to work amongst others in society. read more

Garbage company Sneaky deceitful Too many middlemen and 3rd parties . I suggest going to a reputable company..so what they're backed by All-State Temu insurance read more

120 Minutes Is A Lie (AWARENESS) My vehicle broke down on November 30, 2022, on the turnpike coming from Leesburg around 5:00 pm. I called Direct Auto for towing. They were unable to assist until about 6:50 pm. I spoke with the young man at 6:58 pm from Enzos Auto Transport I never got his name. The Driver just got the work order, and then I was told, ma, I got you. Send me your location. Do you have an iPhone? I called back around 8:00 pm he said it would be another 45 minutes.The Driver came at 10:40 pm and then dropped off the vehicle around 11:30 pm at the mechanic shop. I asked the Driver could you drop me off at the address he showed me on the phone or close to it. The Driver said no, he needed to work. I was hoping since it was late and everything was close time, he would drop me off at the location where he would be able to take me home or drop me off in a safe area. I walked to Wendy's call for a Lyft to take me home; it took 10 minutes. I am sharing my experience with so many people who will look over other people for money; their life isn't worth bothering with, or for unjust reasons. The wait time is 2 hours; when speaking with the Driver, he stated 45 minutes, then I called Direct Auto after he didn't answer the call for 40 minutes. Being a woman stranded, especially at night, is terrifying. I don't know why the Driver needed to lie about the time; if he had been honest, then I wouldn't expect him before then. False hope is cruelty. The Driver looked at me as if I should have been grateful for the tow discrediting my demise. I am thankful that I am alive. One hundred twenty minutes is a lie. It took the Driver 3 hours and 44 minutes to assist. Every life matters, and every towing is essential. The Driver needs to know that--horrible service. Nevertheless, Direct Auto hired the towing CO, which I found is a personal business with one Driver, the owner. I called Direct Auto around 5:00 pm for a tow and received a text that a towing CO name Express Roadside LIC would be there in 45 minutes. After waiting for 30 minutes, I called a young man had stated; I don't have a work order for you. Direct Auto made another call. The young man said we are trying to find someone to come. We will call you back. I received a text from Enzos Auto Transport 120 minutes at 6:44 pm. After waiting for one hour and forty minutes, I called Direct Auto. A young man stated that the wait time is two hours, and it hasn't been two hours, yet you have 15 minutes. I called back in 15 minutes. A young lady apologized for the wait time after I shared being lied to by the Driver. She reminds me of the 2-hour wait time. However, I waited much longer, including the first towing CO, who didn't come. I pay an additional premium every month for towing. Just like Enzos Auto Transport only have one driver Direct Auto a huge company appears to be in the same boat with very few drivers. I spoke with Don Jackson, the Supervisor of the towing service. After giving my complaint, refer me to call Customer Service at 877-463-4732 stating you are making valid points, call them and let it be known. I was confused because the number he gave was Direct Auto, and he was the towing supervisor. It felt as if nothing was going to be done after calling Direct Auto Customer Service. I hope you can help; no one should ever go through what I went through. The Cons of Direct Auto Towing Service There is a 45-minute hold time when calling for a tow. 120-minute wait time is undoubtedly a lie. I had waited for a total of 5 hours and 22 minutes on a dark turnpike. There is no bathroom on the turnpike. Holding my bladder creates internal damage. My side is still hurting from holding my body fluids (Cruelty) In 2020 I used the towing service Express Roadside Lic cancel. I had to use another towing Able Towing and Roadside Lic. Why is Express Roadside Lic still doing service for Direct Auto if they are picking and choosing who they want to assist? 2 years later, treating customers as if they don't matter. Direct Auto doesn't have enough towers. Enzos Auto Transport did tow my vehicle but at what expense? I was lied to about the wait time several times. Direct Auto advised me after two and half hours of waiting for the second Driver to call the police if I felt endangered. Leave my keys on the dark turnpike and call someone to pick me up. Call another towing Co. I had said after waiting this long. I might as well wait because it will be another 2 hours or more. Direct Auto towing stopped answering the phone. I called my Sister to do a two-way call. After holding for 15 minutes, I disconnected,t but my Sister had for another hour no one answered the call. She was livid. It was after 9:30 pm. The cell phone doesn't last forever. Between the numouros calls and hold time, my battery was low. I was terrified of not having any connection on the road. Direct Auto Towing Service was a straight nightmare. I am blessed to make it home safely. Make a Difference read more

Direct Auto Insurance - Auto Insurance Near Me - Chicago, Illinois

Was referred over from Esurance to this company. They gave a quote that was more than twice what I was paying, gave no option to change or stop the policy (only to sign paperwork). Despite not authorizing anything, they took money from my account. AVOID THIS COMPANY!! They are unethical and likely will be faced with a class action lawsuit over this. If they are being this unethical (taking money from accounts without authorization and creating policies without consent), what else are they doing? Simply put, companies like this go under and if they are broke, they can not pay out claims. Avoid at all costs. read more

Just awful!!!! One of their customers crashed into the back of my vehicle, and they are absolutely the WORST company to deal with on all fronts. No email response, long hold times, and then when you get through to them they hang up on you (supposedly by mistake, but it happened in 3 occasions in a row. Their letters are full of errors, they finally sent me a check for less than 50% of the best repair cost I could find. They tell me they make their own determinations and base them on a 1-star auto mechanic shop in downtown Chicago. Avoid them like the plague, and if one of their customers hits your car get ready for a mess. Terrible people that don't care they are breaking rules in the insurance world. I have lodged formal complaints with state of Illinois. read more

imagine being with an insurance company for more than a year, never miss a payment, never submit a claim, right? now imagine that you go out and get a new (to you) car, your excited, enjoying life. Then you call in to add said new (to you) vehicle to your insurance. You call, and your transferred around 4 time. You get ahold of someone but magically there's an error on your account so your told to call back the next day. you call back and same thing, now the 3rd day your told the SAME THING. yeah, I called 12 different time, over a span of 3 days!! only to be "put on hold to so they can go speak to their backroom" but then your immediately hung up on. seriously if you enjoy driving around with no insurance but still want to pay a bill, go with these guys. I'm on day number 4 now IN WHICH THEY TOLD ME to call in and I should have an answer, yet they are closed worst company to EVER work with. Buyer beware!!!!!! -5 starts if I could. read more

Worst Ins company I've ever dealt with. I'm 40 with a perfect driving record. My initial quote was 105 a month, well they more than doubled my premium for no legitimate reason my second month. I called, sent the proof they wanted, and they said they would fix it. Well they did not. Instead they canceled my plan mid cycle. I even got a text saying my plan would be canceled unless I payed zero dollars.(I'm lost on that one) There is a clear disconnect from the service people to the underwriters. . How you gonna over charge someone then not even provide the service you overcharged them for? I literally ended up paying 174$ for 2 weeks coverage when my monthly premium was 105$ This company is either criminal or grossly incompetent. read more

This is the worst insurance company ever , I would never go back to this company no matter how cheap the price , the money I was saving with this company was not worth it in the long run . I got into a crash , they didn't respond to me for 1 month, and when they did they have the worst customer service, they don't answer the phone when I call, the day when I got into my crash , i tried calling to get my car picked from crash site, no answer, so I called a tow truck company, I called the next day and told them the location for my vehicle ,and then when they responded to my claim , they told me I was responsible for my tow truck fees , read more

Uno de sus asegurados Borrachos me chocó mi Carro en el la Ciudad de Cicero il ,en 04/2023 y después de llamarles casi todos los días me mandaron un miserable cheque de la cantidad que ellos quisieron son Unos rateros y vividores , no se como el El Gobierno del Estado de Illinois deja trabajar a esas compañías que solo le roban el dinero a los clientes , y aparte de todo eso los agentes que contestan el teléfono son más despostas qué onda !!! read more

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Do not insure your vehicle with DIR. their claims dept really sucks. Fatima is the most rude person there and when I asked for a manager she didn't even attempt to get me one. I will definitely get a lawyer to proceed against them. She made me cry and she just kept being rude. Not once was I able to speak with a manager. The body shop they sent me to says is going to be more than what DIR is trying to give me and Fatima said this is all we're going to offer ( take it or leave it) that is so unprofessional. read more

Yes, another 1 star rater here who had the misfortune to deal with this scam operation. As with other postings here, I was with e-surance for several years and they sent a notification that they would be discontinuing policies in California and recommended Direct Auto. I got a quote for a 6 month policy for about $2,400 which covered my wife's Prius and my Infinity. We had been paying about $1,800 before with e-surance I looked around briefly and saw most quotes in the same range so I took this policy with the intention of shopping for another policy by the time this expired. Then we got a notice in the mail from Direct Auto for another $1.550 claiming that they needed the exact amount of miles driven for the prior year or we would be charged this to keep this policy active, I had given them our odometer readings when signing with them but it wasn't enough. How in the hell am I going to know what the odometer readings were more than a year ago? I looked at Progressive as recommended by an in-law and got a 6 month rate for both cars for $1,700 and WITH BETTER coverage. I cancelled the remaining 4 months of the Direct Auto policy and am relieved. A month after cancelling this policy, they sent me a bill for another $10 for who knows what. Whatever you do, STAY AS FAR AWAY FROM THIS SCAM ORGANIZATION AS POSSIBLE. Their rates are ridiculous. read more

Claims adjuster Brandy called us today and she was so amazing ,so professional and actually did her job! You need more like her in the claims dept ! read more

This company has screwed me over. The vehicle they insure rear ended me, and they are refusing to pay for my repair. They claim they cannot get a hold of their client, so they can't do anything about my situation. This business should not be allowed to continue - they screw over Americans to keep their pockets nice and full. There is a police report and I filled out every document they needed me to fill out for the investigation, there are even cameras in the area and I recorded the incident, but they still refuse to pay my repair whilst using the excuse "we can't reach our client so we can't do anything about it". read more

Somone who has Direct Auto rear ended me December of 2022. I got a police report, the drivers name. And eventually a claim number from Direct Auto. Ive been calling and emailing them since december. I even had an attorney reachout to them. I havent gotten a response about getting my vehicle repaired. This company is scamming people. Not responding is clearly part of their business model. This is robbery! read more

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I never availed Direct Auto Insurance ever in my life but for some reason I just got a call from my CIBC Visa that Direct Auto Insurance just tried to charge almost 2600 CAD on my visa card today. So yeah that is very sketchy, so i cancelled my visa card to prevent future unauthorized charge. Im with TD auto insurance for years. So watch out for bogus charges in your credit cards read more

Terrible service. My handler Elias Ambrosio was very unprofessional and rude and was always unreachable. I hope I never have to go through this company again for an accident. read more