There is a one-star review by R.S. on 3/15/2021. He complained that he "was called and told they are not taking HMO for Cleanings. Period! I called my Insurance carrier and they call Dr. Bhatt who told them they honor the HMO policy. I called back and was again told not for Cleaning. " I experienced exactly the same problem on 10/24/2022. The receptionist told me I have to pay $155 for dental cleaning with my delta care USA insurance. But when delta dental call them they said they honor the HMO policy (free exam & cleaning). I called the dental office again and the receptionist clearly told me that I have to pay with delta care dental insurance. Asked delta dental to switch me to a different dentist. read more

Dr Rujvi and her staff is really awesome. She is our dentist for quite sometime now. I used to go to some other Doctor but always felt that doctor was trying to push the treatment on you. But Dr Rujvi was alway honest and walks me through benefits or side effects of the treatments and gives her clear and honest opinion. For me, it's very important as I can make sound decision instead of feeling of rushed treatment. Another thing I like about Dr Rujvi is, she is very patient and calm in nature. That really helped bringing my daughter (3 year old) to table. My daughter doesn't even sit on hair cutting salon let alone dentist chair. But somehow my daughter feels comfortable on dentist chair (that says a lot for the doctor :)) Overall I highly recommend Dr Rujvi! read more

Dr Bhatt and her staff are excellent. I enjoy coming here, and the receptionist that sets up my appointments is caring and thoughtful. For the record, I have received comprehensive dental treatment here from regular checkups / deep cleanings to invis-align. Highly recommend this dental office. read more

Dr. Bhatt bought this practice from Dr. Puzin who was my Dentist for over 20 years. I recently also retired and was told by my retirement board that switching to the HMO plan was more cost effective for my situation. We checked and Dr. Bhatt (Devmay) was on the list as accepting HMO. So I switched. My auto scheduler came up for my 6 month appoitment and I scheduled. Then was called and told they are not taking HMO for Cleanings. Period! I called my Insurance carrier and they call Dr. Bhatt who tod them they honered the HMO policy. I called back and was again told not for Cleaning. Futher they only schedule HMO for emergency services between 11 and 1 and I would be charged an additional fee as an HMO insured for service. If they don't want HMO patients, just say so! I may have stayed on my more expensive PPO plan had I known they don't take HMO (without giving their patients a huge hassle). But, given this deceitful buisness practice, I'm moving on to find a Dental Office that wants Delta Dental HMO clients. read more

After several years of enjoying Dr. Bhatt's dentistry I was informed by her receptionist that my Delta Dental HMO Insurance no longer pays for any services that I had previously experienced. After a rather rude phone conversation with her I hung up and called Delta Dental. Delta Dental asked me to get the dental codes for my procedures from the receptionist , as what she was telling me was incorrect. I called Dr. Bhatt's receptionist back to ask for the dental codes for my dental procedures and she refused to give them to me. Her receptionist was again rude and talking over me and then ask if she should terminate us as a client. I said yes. According to Delta Dental, Devmay Dental is not complying with their agreement with Delta Dental and is setting there own fees up, They also have there own insurance fee now that is five times more expensive than my Delta Dental USA . Be careful with Devmay Dental, maybe that was their way of cancelling all HMO policies. read more

Dr Bhatt, Angelina and Rosa are a great team. Had some wisdom teeth issues and Dr Bhatt recommended extraction, which is what I was also looking for. The procedure was painless and Dr Bhatt and Angelina gave great attention to everything. I was surprised when the next day Dr Bhatt followed up over phone about how I was doing! Rosa at the front desk is absolutely amazing at her job and explains the procedures, scheduling and expectations very clearly! I was also worried about the sutures post-operation and both Rosa and Dr Bhatt were kind enough to promptly reach out to me even when I called them after the usual business hours. I was searching for a dental clinic I can trust. I think I've found one for me. read more

We found Dr. Rujvi Bhatt really a great and respectful dentist. Her staff is also super friendly. We had extreme emergency for quick treatment for all of a sudden dental issue to my daughter during the new year eve. Dr. Rujvi bhatt came to rescue and went extra mile to help us to get out of this emergency situation. After the treatment on that day, my daughter finally got relief. She did thorough examinations of other teeth and recommended treatments to prevent such catastrophic situation. Since then she already had 2 treatments and she is now completely happy. We are way much satisfied with treatment, thanks to Dr. Rujvi Bhatt and her staff. I highly recommend Dr. Rujvi Bhatt's dental clinic read more

Dr. Rajiv Bhatt is a very good and respectful dentist . During the COVID she still reach out to me and my family to see how we were doing. Love this place and atmosphere. read more

Just for the record, this review is not a review of Rujvi Bhatt, DDS of Devmay Dental, but rather of her horrible receptionist. Her phone demeanor and overall customer service is absolutely terrible. I called to set up my very first appointment as a new patient and I get this lecture from the receptionist about an added $95 charge and if I didn't like the charge, I could go elsewhere blah blah blah. She then proceeds to yell into the phone about how they aren't a clinic but a private practice and if I need a clinic I should go elsewhere. I won't go on any further except to state that Dr. Bhatt needs to hire someone a little more subtle and professional to manage her phones and appointments. This woman was terrible and someone needs to remind her that yelling into the phone and talking over people is not good practice. This gal brought out the worst in me sadly and needless to say...I won't be going to Devmay Dental or referring them to anyone. read more

My family had a great experience with Dr Bhatt and her team. I had to look for a new dentist after the my existing one was no longer in network with my insurance. Was recommended Devmay dental by a friend who was a regular patient with Dr Bhatt and I must say we were not disappointed. Dr. Bhatt and her staff are very friendly and welcoming and both my children (2.5 yrs and 4.5 yrs old) felt right at home with them. To my surprise, they look forward to their semi-annual dental check up (thanks to the goody bag and toys that they get from there). My wife had a complicated root canal issue and Dr. Bhatt explained the issue and our treatment options very patiently. Same thing for a root canal/crown that I needed for myself. For every issue that we had, we felt that the doctor gave her honest opinion and was not pushy at all. All in all, we felt great and will return again and highly recommend this clinic for the full family. read more

Effective, efficient, and super friendly! I very highly recommend Dr. Bhatt and the staff at Devmay Dental. My experience was excellent from the first email and phone call. I have a busy and erratic work schedule so it's hard for me to find a time, but the staff went above and beyond to accommodate my schedule and book me an appointment as early and conveniently as possible. I went in because I was having tooth sensitivity. During my visit I got a complete check-up done, including a dental cleaning, and Dr. Bhatt also resolved my tooth sensitivity issue all in the same appointment. I was super happy that the sensitivity was gone, and I could tell in the following days that my teeth looked cleaner and whiter. Communication, service, and value was 10/10. I look forward to my next appointment in 6 months! read more

Dr. Bhatt is AMAZING. She's so sweet and through. I came to her and just mentioned waking up with headaches in passing and she felt my jaw and asked if it hurt (it did) and recommended a night guard that is specifically for headaches and it WORKED. My headaches have decreased SIGNIFICANTLY, by more than half. Additionally I have a fair amount of dental anxiety after a bad experience a handful of years back and she was so sweet and talked me thorough each step when I had to get a filling. I expressed anxiety about getting the numbing shot and she said it was small enough I didn't need the shot, I was able to get my filling without a shot and it was fantastic. 100% recommend read more

I went to another dentist with my problem, I needed my tooth pulled, but come to find out when I went to see Dr Bhatt. She put me on antibiotics and a week later she pulled the tooth. One of the best experiences ever had. That was yesterday and today no pain whatsoever. She is very skilled at what she does and caring. The whole group are wonderful. I highly recommend this dentist. read more

I am so bummed to leave this office! Dr. Puzin and staff are excellent. I am a pretty standard dental patient. Over the course of three years, Dr. Puzin has done my biannual checks/cleanings, x-rays, 1 filling, and fitted me for my first night guard. All were painless and I was walked through each step as it was happening. Dr. Puzin clearly has many years of experience, so his knowledge is vast and he gives quality insights and recommendations during the exam. I felt I was in good hands and trust his opinion. No upsells or nonsense like that. Almost no wait time (under 5 mins). Not to mention he is a really nice man. As much as I appreciate Dr. Puzin, office manager Shelly is my personal favorite. Extremely organized, thorough, and always ready for transparent cost estimates, medical records, or whatever else you might need. She always recognized me and made me feel cared about in a sincere way. Never had a billing or insurance issue. I wish every person in the medical field could take a class from her. Other bonuses - low frills office and very fair rates. On ZocDoc, Health Gorrilla, etc. for ease and flexibility of access to appointment information and your records. All offices should be leveraging these technologies, but few do it so well. (Plus it was one block from my house). Conveniently located on the border of Santa Clara and North San Jose. Thank you, Dr. Puzin and team! read more

Dr Bhatt is a competent dentist, and I have had good experience in my last 2 visits. I became Dr Bhatt's patient in 2020 after she acquired the practice from Dr Thomas Puzin. I was Dr Puzin's patient for more than a decade, and followed his recommendation to use Dr Bhatt's services when he retired. My wife also became Dr Bhatt's patient after my experience. We both have good things to say about Dr Bhatt's competency and care for her patients. On the other hand, the front office experience is awful. Recently, I received a call to confirm an appointment set thru auto scheduler after my last visit. The front office lady informed me that I had not confirmed. She also said that they rely on SMS for appointments and confirmations, and can't follow up with patients over phone. All fair points. I told her I didn't receive their messages - perhaps because they were sent from an unknown number and may have been filtered as spam. As I was going thru calendar and assessing if I could make the appointment, the lady started lecturing that I need to own up responsibilities and that I have not been accountable for my actions. Her tone was accusatory and she didn't want to listen to anything I had to say. Hearing her out, I asked to cancel the appointment and the lady won't stop even then. I finally thanked her and hung up. This experience reminded me of my post-visit conversation with the front office in Dec 2020 when the lady didn't want to hear what I was saying. At that time, I overlooked it thinking she was having a bad day, but again and over a trivial issue? Last 14 months have been tough, especially on healthcare professionals, and I sympathize with them. But there's no reason to not give benefit of doubt to others. There's no reason to be unprofessional and disrespectful to your patients. After this experience, we are unsure if we want to see this practice again - its front office experience is unacceptable. read more

I've been going to Dr. Puzin's for the past 4 years, and have never had a bad experience. While I first found this place due to convenience of location, I envision still coming even if I end up moving elsewhere. What really sets this place apart is the excellent bedside manner, professionalism, and brilliant attitudes of the dentist and his staff alike. This may sound strange to say about going to see the dentist, but I am genuinely inspired and reinvigorated whenever I come here. Just today, I come back from a filling replacement, and have a seamless time getting the appointment, receiving the treatment, and aftercare. Dr. Puzin is quick to give thorough explanations to my every question, and is never short on a joke or show of genuine interest in my goings-ons. I really appreciate the attentiveness I receive every time. read more

It's rare to 'enjoy' going to the dentist, but the whole staff at Puzin DDS makes the experience much better as they are always friendly. Already recommended 2 family members to their practice and will continue referring friends and family as its nice to have a friendly neighborhood dentist that you can trust! read more

I wonder if it occurred to 'Amanda' that her review might have been taken off because she doesn't have a profile or any other reviews posted? Take a moment and think before accusing someone and posting a negative review. This review is from a person who is Dr.Puzin's patient, unlike someone who talks of a horrific experience with him without even meeting him. I always am relaxed in Dr.Puzin's office. There is no rush to push patients out the door. It is always Dr.Puzin who attends to you and not some other dentist as I have seen in other busier offices. He's quite talkative while working but I don't find it a least bit bothersome; it's entertaining really. As for my teeth I have had nothing more to do than go for regular cleanups and some old fillings redone. Never had a bad experience with the receptionist in over 5 years. Shelley's always been sweet. read more

Wondering how tough it could be to just simply pick up a call for business? You will keep calling, no body will answer, calling back is farthest thing to expect. After winning this game of reaching to them on phone once, next call again become hard to reach. I wasted lot of time just to reach over the phone. I am dropping an idea to visit them. It is very hard to reach out on phone or they are simply not interested, time to move on! read more

I hate going to the dentist only because I've never found a good one in the Bay Area. A few years ago my wife urged me to come here after she went for a few visits. I love this guy and his whole staff! I now go for regular cleanings and once about a year and a half ago I had a small cavity. He did his thing and the numb shots didn't even hurt. I swear this is my now 'go to place'... Can't recommend anyone else in the South Bay and I drive from Los Gatos to come here. read more

We first saw Dr. Batt in 2019 as she accepted Delta HMO. We checked and Dr. Bhatt (Devmay) was on the list as accepting HMO, so we switched. She was great and our family loved her. Then Covid hit and they were not seeing HMO patients at first. Soon, they said they could see us but would charge $80. We understood the extra expenses because of PPE, etc and paid the fee. Today, we called and Rosa, the receptionist said it would cost $150 for a regular cleaning !! Every time she says that they get $0 from the insurance and so they can't afford it. I don't think that is true but they might be getting a low contract rate. So, then maybe the practice should not be accepting HMO insurance? She rudely hung up saying we have other options and to call back if the fee was acceptable. Dr. Bhatt, if you want to grow your business, we suggest replacing your receptionist. Also, we understand times are hard, but if you are on the HMO approved list, you need to follow the guideline and I don't think you can charge $150. Sadly, we will have to look for a new dentist once again. read more

OK, I don't understand the 5-star reviews. I've been putting off writing this review because I believe in trying to work out issues with businesses before writing a poor review on yelp. Alas, Dr. Puzin's office doesn't even bother returning calls. I visited Dr. Puzin's office as a first-time patient about 18 months ago. They took x-rays and checked out my teeth. But they didn't clean my teeth. Unbeknownst to me, Dr. Puzin doesn't do cleanings on a first visit. So I'd have to schedule a second appointment for the cleaning. Well, I wasn't happy about having to take a second morning off work for the dentist but I went ahead and scheduled the cleaning. I should add that the "reason" Dr. Puzin has this policy is in place is based on prejudice towards immigrants to the area. Apparently, unless you were born and raised in California, you don't know how to brush and floss. For my cleaning appointment, I was the first appointment of the day. I arrived 5 minutes early only to find the door locked and no one there. I didn't even hear anyone inside until 15 minutes after my appointment should have started. I started knocking on the door and had no answer. I had my cell, I called the office (I was standing outside the door) and no one answered. I knocked harder. Nothing. I knocked hardest. Using profanity, Dr. Puzin yells at me to stop knocking. I don't know why I stayed for the cleaning. It was the most rushed, rough, cleaning I've ever experienced. I floss daily. My gums bled all day. My mother, a dental hygienist told me to never return to Dr. Puzin. Anyway, the cleaning took all of 10 minutes. And yes, they could have easily fit that into my first appointment. Since that day, I've repeatedly asked Dr. Puzin for my x-rays so I could change dentists. They refuse. Instead, they robo-call me to set up my next appointment. Mornings (8am) on the weekend and during dinnertime on weeknights. Again, I have repeatedly contacted Dr. Puzin's office to make the harassment stop. I just got another robo-call a few minutes ago. Hence, this review. Please, Dr. Puzin, I just want my x-rays so I can forget this horrible episode. Make the robo-calls stop. read more

Staff was friendly and service was fast. However, cleaning and procedures were unnecessarily painful. Minor fillings and cleaning that resulted in gum and lip (!) bleeding and pain for a few days afterwards. The cleaning was not very thorough... Dr. Puzin flies through the cleaning. A filling fell out 2 months after it was initially placed (the filling color was off... that's another issue). Dr. Puzin replaced it at no additional cost, but he was trying to do it so fast that he stabbed me in the hand with the anesthesia needle. I wanted to like Dr. Puzin and his practice, but I cannot honestly say that I recommend it. read more

This was the worst dental experience I have had. The staff, although incredibly friendly, showed poor expertise. When doing my Fluoride, the machinery continually shut off- which she apologized for multiple times. Due to waiting for the machine, I needed to spit badly and had to ask her. Then, as the fluoride began working, she continually sucked my lip into the machine. When I attempted to tell her it hurt, she told me "it's just rubber- it shouldn't hurt you". Two days later, I still have a scab on my lip. Lastly, leaving the visit I didn't feel my teeth were any cleaner. The cleaning process did not seem thorough enough. read more

Very bad experience for me. 1. As other commenters pointed out they never do anything in 1 visit. Even simpliest dent. It is done to charge you twice. 2. Shelly lies non stop and never calls back. She is also pretty rude. I set up an appointment to fill just one simple dent taking half a day off just for that and she said it will be done. When I come in nothing gets done and I am charged 100$ for determining i need to fill a dent. (That's what I set up an appointment for in the first place). She'd say something like i don't have time to explain you why we overcharged you. Really? 3. All services are 30% more expensive then in any other place. 4. They overcharge you even if you use insurance with set up fees and they just come up with idiotic excuses. it' already 4 months and about 7 calls - I still have not received a check for overpayment. Basically Mr Puzin is trying to get as much money from you as he can in any way posible including illegal ones. No wonder he is working only 3.5 days a weekand... He is probably having very good times with your money the rest of the time. Stay away!!!!! read more

UPDATE November 2012 - Still going here and still very happy with service here. I've been going to Dr. Puzin's for past 7- 8 years...mainly for checkups and cleanings. I've never had any major dental work here ( not needed thankfully). I'm very surprised about the previous review about rudeness and harassment by receptionist. I've never had a single problem with this office in all the years I have been a patient. Dr. Puzin is very professional and friendly. Staff always been very professional. The place is modern and very clean. They do not try to push any kind of cosmetic dentistry that you do not ask for. All in all....a good place for dental work. In fact, I am going back for a checkup in 2 weeks. read more

I recently relocated to the area to attend law school, and therefore had to go through the process of finding a new dentist and other care providers. I have a fairly serious phobia of dentists, as I have a high resistance/tolerance to numbing medications, and have had dentists who took upward of a dozen shots to get my mouth numb. Fortunately, I stumbled upon Dr. Puzin. I had two cavities that needed to be filled, and was amazed when the procedures took less than half an hour, with no pain whatsoever. The staff are warm, helpful, and easy to work with. This really is as good as it gets. read more

Dr. Puzin and the staff in his office are AMAZING!! I just started going here last month... needed emergency service and he came through! I made future appointments to get my teeth cleaned and some minor touch ups that need to be taken care of. I really wish that I had meet Dr. Puzin earlier!! I highly recommend Dr. Puzin! He takes his time explaining all your options, what he is doing and I feel so lucky to have found him! I will never see another dentist as long as Dr. Puzin is practicing! read more

I've been going to Dr. Puzin for almost 20 years. Other than having to have 2 teeth pulled to accommodate braces, all I've had is cleaning and I have never had any problems. I even live out of the area and will only go to Dr. Puzin when i am in town to visit. I love the service provided in this office! read more

I had a root canal from my previous dentist. Recently the root canal got some issue. So I decided to look around for another dentist. I came across this dental practice (Rujvi Bhatt, DDS) in my insurance in-network dentist search. I decided to give it a try. I found Dr. Rujvi Bhatt and her staff welcoming. From the appointment booking to treatment, they patiently replied to all my questions. Dr. Rujvi Bhatt is a skilled dentist. My root canal was pretty complicated. But I found her a skilled in fixing the problem. Moreover, she went extra mile to ensure I do not face similar problem again in future. She provided me a good guidance about the same. Also their office was pretty clean. Their office is COVID prevention friendly. They have online booking system, which can be used to book appointment directly from their website. Their office's interior needs some improvement, however, it is still in a decent shape. Regarding insurance acceptance, even though sometimes insurance company does not show their name or hidden somewhere, they are in-network with most of the PPO insurances. Regardless, I found their fees very affordable, in fact much lower, compared to some of the other dentists in the same neighborhood. So this could be a good dental practice if anyone is looking for an affordable dentist for a treatment such as crown, denture, bridge or dental cleaning. read more

I absolutely love Dr. Puzin and his staff. I would recommend them very highly! I have been having a bunch of dental work done, and I don't feel hesitant like I used to when going to the dentist. I feel comfortable and calm, knowing I am in good hands. Dr. Puzin is so nice, Shelly is awesome, and Diana is a sweetie. I am so happy to have found Dr. Puzin and will never change dentists as long as he is around to take care of my dental needs. read more

I had such a great experience at this office. The receptionist at the front greeted me by name and was very friendly. She had already made sure my insurance would cover everything I was having done today. When I was taken to the back, the tech (named Justin) was super friendly and explained everything he was doing as he was doing it. He was even understanding with my super small mouth and not being able to open my jaws widely. And then I met Dr. Puzin. He immediately put me at ease, was able to answer my questions thoroughly, and treated me with respect. He was very thorough during his exam. I just can't emphasize how pleased I am that I came to this dentist! read more

My parents went to Dr. Puzin for over 20 years, so when we finally got dental insurance we scheduled appointments for our family. Shelly was very accommodating and worked around our schedules. When my husband had an urgent issue, they got him in the same day and handled the problem that day. My two children had a great experience and thought the dental assistant was quite entertaining! I just had my check up and cleaning done today, and again walked out with a smile. read more

Dr. Puzin is a very experienced and pleasant dentist. This is a family practice that is professionally run. The staff is very nice and the office has a family atmosphere. The office is clean and equipped very well. When I'm getting work done on my teeth, I feel very confident that Dr. Puzin can handle any situation and that in itself is soothing. They are very reasonable in accommodating appointments. I trust Dr. Puzin and his staff and I recommend them to all. read more

I've been a patient of Dr Puzin for about 9 years, and think he's fantastic. The staff are cheerful, jovial, and above all professional. I've never been in any pain during either a routine check-up or a dental procedure, and I've recommended Dr Puzin to at least 4 of my friends over the last couple of years who were looking. He has a picture of an aquarium on the ceiling, which I found strangely calming. read more

Dr. Puzin and his wife Shelly have been taking care of my teeth for 17 plus years. Now a month away from my wedding I had them perform the Zoom Whitening and WOW... Great job! Check them out... They are really good people, they have a comfortable office enviroment, and Dr. Puzin is a great Dentist. read more

Been seeing Dr. Puzin for many years. He's pleasant and thorough and so is his staff. Especially good for anyone with anxiety about dentistry, I would think. (I don't have such anxiety, but I can see how his demeanor and approach would be great at easing people's discomfort.) read more

Dr. Puzin's Family Dentistry was my very first dental job after graduating school. I worked here for four years and the only reason why I left was because I had to relocate. Within the six years after leaving his office I have worked in dental offices from San Jose,Sunnyvale ,Patterson, an Turlock. And since a couple of these offices were dental clinics, I worked chairside with at least 35 -40 different doctors. TO THIS DAY THERE IS NOT ONE doctor I respect more than Dr Puzin. I have not met any doctor that comes close to being as knowledgeable as him. Not just in Dentistry but in anything u could possibly have a conversation with him about. It's sad to say that so many dental offices are just like so many other businesses that only care about how much money they produce verses the quality of patient care they provide. I have seen horrible shortcuts that these offices have taken just to save a couple bucks. And there's really no way for a patient to know what is happening behind the scenes while sitting in the dental chair. But as his employee I have seen his dedication to providing the absolute best quality of care in every single step in every procedure. I considered Dr. Puzin and his wife Shelley Puzin to be like 2nd parents to me. I will always love them and I honestly believe there is no better office than theirs. read more

The staff and Dr. Puzin were both very friendly. He does not push any type of unnecessary work on your teeth. My previous dentist was always trying to push me to get my teeth whitened or tried to scare me into getting 11 fillings as son as possible. I like Dr. Puzin's candor with regard to my teeth and what is going on with them. I highly recommend him as an honest and qualified dentist. read more

OK Shelly, I keep promising a review and have finally found the time to leave a positive response. I feel lucky to have found this dentist and IMHO, Dr. Puzin is an awesome DDS! I get so tired of dentists who claim to be aware of our fears but then ignore them when it's time to actually do the work. I expressed my fear of needles to Dr. Puzin and he has maintained this awareness over three separate visits so I believe he is the real deal. The work he has performed looks and feels good so I haven't had to complain and return to fix something "not feeling quite right" after having old fillings replaced. The last place required two return visits because of an odd rough feeling, which they never really fixed. On my first visit, Dr. Puzin did try to get me to agree to a deep cleaning after having it done at a different dentist a few months earlier but after I refused, he hasn't insisted it be done anyway like at some other offices. I currently have a failing incisor and will let you know how the extraction and replacement goes when I get a chance to do it. Give Dr. Puzin a try and I can almost guarantee that you will be happy (just read the other reviews)! read more