WOW!!! Customer Service at its ultimate!!! 5 Stars I needed…read morea specific colour and pattern of rug for a newly decorated room and had hunted high and low for weeks...nothing!!! I passed by on Wednesday 18th May on my way home from work....did a double take ....the rug I needed was in the window....5 minutes later the rug was rolled up, I had paid and was laughing with the staff who were exceptionally attentive and friendly. I bought my rug for £50 in The Bedlinen Warehouse - the same rug was £60 cheaper than B&Q who had also stopped stocking the colour I needed....need I say more??? I will be returning for cushions to complement the rug and wall art too....my bedrooms are next for a complete makeover....if I could give 10 STARS I would...Excellent value and Excellent customer service.

I'm not sure how long this branch has been here in Belfast's High Street, but it seems to be doing…read morewell. Of course it's in direct competition with the likes of Harry Corry and The Spinning Wheel, which are both nearby, but it does pull you in off the street with its bright window displays and offers. I called in looking for a gift to by my Mother in Law, what with her big recent house move and redecorating mission, and there were some nice bedding sets on sale and the staff were instantly determined to look after me and help me get what I needed. I didn't buy anything in the end, because I just couldn't quite see a set that would match what the Mother in Law was doing décor wise in her bedroom, but they really did have a wide choice available and at good prices.

I was blown away by the good old fashioned customer service you get in this carpet and wood sales…read morecentre. I needed one extra pack of wood to finish a job and I was in a hurry, as usual, and while I loved the service, I thought I was going to have a stroke as it took almost half an hour and I was their only customer. Anyone who has ever been in Carpet World will know the gentleman who works there who is quite well advanced in years, and I don't think he will mind me saying that he must be at least 70. He is the lovliest, most polite and helpful person I have been served by in years. The kind of man you would like as your grandad. He dilligently looked up the reference number for me, phoned the manufacturers and took my payment, and wrote everything down in his beautiful old fashioned hand writing. All the while, he was telling me about his new kitchen cabinets and the sweet pea he has just planted around his front door. I could almost smell them. And do you know what? For the first ten minutes I did indeed feel like I was going to have a stroke through sheer impatience, but then I just let it go and I had the nicest chat with this man. I can't wait until I go back to collect my wood. Oh, and it was only £35 for what I needed. What a great experience.

From the owner: Specialists in quality and affordable domestic and contract carpets, vinyls, rugs, wood and…read morelaminate flooring. Supplied and fitted by professional tradesmen.

Absolutely unyielding return policy and very unfriendly manageress at Dunelm-Boucher Rd…read more My wife measured incorrectly for a Roman blind (we needed three but just bought one to see if it fit OK, it didn't) the length of the blind was 2" shorter than the specs on the blinds box and my wife's measuring error made it worse. Time went by as it does in our busy lifestyles, out of the return window. Tried to return for credit note to buy three of the correct size (£65.00 each). Very unfriendly manageress right out refused. I had £300 in my pocket that day to buy the three blinds and purchase a couple of other things for around the house from Dunelm......nope, not to be. I took my £300 and unreturnable blind (will end up using on another window) to Harry Corry's........and spent every penny there!

Great place for homewares. There is everything you need from bedding, curtains, fabric, cushions,…read morethrows, kitchen ware, bathroom, lights, lamps, picture frames and other ornaments. Everything is fairly well laid out over two floors. Everything is so much cheaper than other soft furnishing stores. There is a cafe on the first floor, customer lift is available. Even if you don't need anything you will be lured into buying something! Guy on checkout was nice & friendly

Ended up in here with a friend who lives locally who rents out her house - something about the…read moretenant tripping on lino and wanting it replaced in the kitchen and threatening all sorts of horrible things I think. Anyway, she had to get some replacement flooring and fast, and there are some real bargains to be had in here. She was able to get what she needed at a reasonable price and had lots of help from the staff when choosing the correct one. There was also a half price rug sale on, so she ended up getting some of those for her own house too - so it turned out to be more of a pleasant visit that we originally anticipated!

Have used this business several times for commercial reasons - well priced, good choice of carpets…read moreand carpet fitting service prompt and efficient - recommended to a friend recently who was looking for the higher end , top quality carpeting for domestic use - she was able to acquire good quality carpet and again excellent carpet fitting service- I have no problems at all in recommending this local business.

You'll need half a day to go round this store & see everything you want to see. It's not very clear…read moreat all as to how you are supposed to make your purchase, unless you've been before & have picked up how it's done! I find the prices very high & the quality very poor! It's quite a stressful place to be & difficult to find and actually buy the item you wish to buy! Personally i wouldn't buy furniture here , as it looks really cheap but the prices are premium prices! The last & final time i visited, i bought several small items, such as cutlery & kitchen utensils (Should know better by now) & when i got home and checked same items on internet, found them at less than half the price! It's a tad confusing & rather poorly set out store , with very inadequate help to hand ! The swedish meatballs & mash in the restaurant are excellent though.

IKEA's great value for money and has a massive selection of household furniture and items. It is a…read morebit of a pain that it's all mainly flat pack stuff but they do offer both delivery and assembly services which are super. I enjoy an occasional wander around this giant store and really like the simple Swedish design of the furniture. IKEA overall has relatively good environmental credentials with all stores being energy efficient and products produced as sustainably as can be. I have some IKEA shelving I've had for years and plan to keep forever as it's strong and sturdy. The IKEA cafe is also economical and offers some good vegetarian options.

I'm always in Dunelm at least once a week either buying something or having a cuppa…read more It's a fab store with pretty much anything household and lots of variety including curtains, bed linen and kitchen items. Very reasonable and good quality. The coffee shop has a nice quiet ambience and it's always easy to get a seat. I regularly meet with friends here because you can have a proper conversation. I think people forget about here because there are other coffee places in and around Abbey centre and this is a little out of the hustle and bustle. Decent variety of simple hot/ cold snacks and drink available. The staff are friendly too which is always welcome anywhere.

Dunelm mill is a one stop shop for all your household furnishing needs and is the perfect place to…read morego if you are looking for a few bits and pieces for your house. I came across this place when I was looking for a bean bag. I had seen one on tv and decided there and then that my life was not complete without one. So after going to the usual haunts like IKEA etc. I came here and was amazed by the sheer scale of the shop. Heaton's does everything from soup spoons to door mats, and there is a good selection of everything it ventures to sell. I would advise this place to anyone who is looking to shop but for nothing in particular.

Horrendeous customer service. Ordered a dining table that arrived damaged and notified customer…read moreservice asap with photos detailing the damage. Was assured the matter would be resolved but they never contacted me back. I contacted them on 5 seperate occassions which they responded as if it was the first time i contacted them, insisting again they would resolve the matter. It's been 2 months and they are ignoring me at which point I've had to contact a solictor and take the matter through small claims court. You get what you pay for and you're gambling with your money with these people.

Flawless service from Neil and his colleague today who delivered a three and two seater sofa plus a…read morewooden double bed to my home. The furniture was delivered quickly and assembled expertly. Very glad I asked for the bed to be assembled as I'd never have been able to do it myself! They took great care with the work and tidied up afterwards. The furniture is fantastic, superb quality and great value too! All staff we dealt with in Love Furniture, from Dee in the warehouse/ showroom, to Neil, and all the other guys were friendly, helpful and professional - super staff who are a real credit to a great local business.

These are the guys to go to when you're looking for carpets, rugs, tiles, wooden floors, etc…read more They've been doing this for years, and have a small team that can fit the carpets and flooring as well (carpet-fitters are becoming increasingly rare). This is one of those places that relies on returning customers and word-of-mouth, which is why they're one of those local suppliers that have a real focus on customer service (see my Gibson's Butchers and Direct Furniture reviews). For being a small independent retailer, they seem to be able to keep their prices quite reasonable. I was just in to get a mat, but they have carousels of carpet samples as well as different types of wooden flooring on display, and they have another area for floor and wall tiles. The staff were very friendly - down to earth but professional.

Great company for price and even the product, but Serivce is Terrible. We were booked in for Am…read moretime which couldn't be fullfilled so we went for 4pm and still this could not be meet, the workers came at Approximately 5.30. Even though the installation was quick the bedroom had things on the floor and they put the carpet down over the top, bad job and unfinished. I called the following day and I was told they would come out asap afternoon time and no one came. Within 2 days this company managed to let me down 4 times, I tried to call but the company closed at 5pm.

When you are bored of flat pack and the idea of IKEA brings you out in a sweat, get yourself down…read moreto Creations. Looking for a chest of drawers with a friend I was dragged in on a Saturday afternoon (not my favourite way to spend the weekend), but I must honestly admit to being surprised. The place is enormous, very easy to get lost in, and while I wasn't the one buying they had so much furniture to suit most tastes and wallets. What I was most impressed by was their selection of accessories, and while before I didn't think I'd need a giant Buddha head I my living room, I'm totally considering one now.

Definitely one of the superior interior shops in Belfast. It's in a bit of a strange location so…read morethat's why I'm sure more people don't know about it. The place is absolutely huge inside with room after (fake) room of lovely furniture and other householdy stuff. The furniture seems to be off good quality and the staff are always helpful to advise on sizes and other price options as well which is nice. I bought a bed in here not so long ago and it was a pretty effortless exercise unlike my experience at IKEA around the same time where there was a massive screw-up with the delivery of a sofa. That's a rant for another day though. I really am always impressed when I visit here, the selection is second to none and the price range is right across the spectrum so you should always find something to fit the budget. Pros: Huge selection, well laid out. Cons: There's a lot to get through.