I was blown away by the good old fashioned customer service you get in this carpet and wood sales centre. I needed one extra pack of wood to finish a job and I was in a hurry, as usual, and while I loved the service, I thought I was going to have a stroke as it took almost half an hour and I was their only customer.
Anyone who has ever been in Carpet World will know the gentleman who works there who is quite well advanced in years, and I don't think he will mind me saying that he must be at least 70. He is the lovliest, most polite and helpful person I have been served by in years. The kind of man you would like as your grandad. He dilligently looked up the reference number for me, phoned the manufacturers and took my payment, and wrote everything down in his beautiful old fashioned hand writing. All the while, he was telling me about his new kitchen cabinets and the sweet pea he has just planted around his front door. I could almost smell them.
And do you know what? For the first ten minutes I did indeed feel like I was going to have a stroke through sheer impatience, but then I just let it go and I had the nicest chat with this man. I can't wait until I go back to collect my wood. Oh, and it was only £35 for what I needed. What a great experience. read more