Arizona Rug Company Nov 22, 2025…read more What a pleasure it was to work with Arizona Rug Co. We visited both of their stores in the greater Scottsdale area looking for an authentic Native American area rug. The salespeople at both stores were friendly, knowledgeable, and extremely helpful, without applying any pressure. It was a wonderful experience. We saw several rugs that we liked in both stores, but it is difficult to envision them in your home with your furniture and the interior colors of your room. No problem: they offered to bring all four rugs to our home the next day (Sunday) to see how they looked in our living room. The owner, Ed, and his two helpers, showed up on time and laid all four rugs out in the allotted space so that we could compare them, side by side. Who does that? They do! Needless to say, we loved one of the rugs and purchased it. They even took our old rug away. We would highly recommend their service which is based on knowledge and years of experience. Jane & Larry Scottsdale, AZ

Oh my gosh! The staff are so helpful and so knowledgeable! I truly felt like I was given…read moreprofessional service on my journey to find the perfect area rugs for our home. Ed was so fair with his pricing. And Hannah! What can I say?! She is a lovely person and instantly made us feel at home. If I could I would give her 10 stars!!!

The rug has been delivered! Love it. Finally finished with this transaction. Relief for all of…read moreus for sure! . Bek thank you so much for hanging in there for all these months as we worked through the replacement process. You were always professional and kind and showed exemplary customer service. Very much appreciated. Ed we appreciate your assistance in closing out this transaction. We will certainly be back for additional purchases. I have several rugs I still need for the bedrooms. . Thanks again to all at Arizona Rugs!

If you're looking for quality and amazing customer service, you've found the best place to buy…read morerugs! Thank you Noor, you made things so easy. And I got the quality rug I needed. Was a great pleasure working with you. And Sean, thank you as well. I'll recommend Arizona Rug to all my friends and family!

We had looked at hundreds of area rugs online, but weren't ready to make such an expensive purchase…read moresight unseen. Visiting Arizona Rug Company made all the difference. Ed & Abi helped me choose the perfect rug, and it turned out to be something we never would have considered just from the online photos. The new rug is absolutely gorgeous and works perfectly with our new furniture. Delivery was smooth and professional. Highly recommend Arizona Rug Company for anyone looking for quality rugs and outstanding service.

We've been using Arizona Rug Co to clean all of our rugs (wool and synthetic) for almost ten years…read more They do any outstanding job!

Sara was exceptionally knowledgeable and was more than willing to go through all the large rug…read moresamples to help us find the perfect addition for our living room. It looks fabulous and we could not be happier with the experience and knowledge that Sara shared with us on the care of our new rug. They will be our next choice when we need any new flooring.

My wife and I went to Baker Bros. on Bell Road in Glendale. Kathryn Cates met us when we entered…read morethe show room. We explained what we wanted and she showed us a couple of samples. We were impressed with her knowledge about her business, and even more so, she made us feel very comfortable as we joked and laughed during our visits. We chose a tile that we liked and Kathryn processed the order with speed and expertise. I highly recommend her if you want to enjoy a job that's not always easy and fun.....Harold and Diane G.

My nephew recently moved out of my mother's house after living there with her for 10 years. He…read moremoved in at age 17 and unsurprisingly the carpet in his room was ruined. Mom is 87 and she asked me to find her someone to replace the carpet. She lives in Phoenix but I live in Virginia so I had to rely on online reviews. I chose J & B Carpets as my first choice based on their location and reviews. The first thing I did though was check to see if they could accommodate a quick turnaround time. Mom had already mostly emptied the room and wanted to move things back into the room for us to come visit. Again she is 87. I did not want her to have to do this twice and it was obvious she was stressed. I spoke with Vikki from J & B Carpets and she assured me that they could do the job within a couple days of placing an order. My mother visited J & B Carpets on a Friday afternoon and selected an in stock carpet. The room was measured on Saturday morning. They installed the carpet on Monday!!!! Mom is thrilled with the carpet! Her granddaughter who is now staying there assures me the carpet is soft, well-padded and beautiful. The price was very reasonable and the customer service is excellent. I am so happy I sent my mom there and not to some big box store where she would be just another number. Mom says that she will return there for any more carpeting needs. I am very very happy with this store. Highly recommend!

We were years overdue for new carpet. Finally decided to venture out and seek out a company to…read morereplace it. Started with J and B which was local and close to my house, and knew they had been in business for a long time. They've actually been in business for 47 years! Well, after meeting with Vicki, I didn't go anywhere else. She is a doll! She made everything so easy for us and the carpet was ordered, delivered, and installed within a couple of weeks. It looks incredible! J & B's prices are extremely fair and they have so many different options to choose from. I'm thankful to have met Vicki and to have worked with such a wonderful small, local business. If you're looking for flooring, make this your first stop. You probably won't go anywhere else.

We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

Just moved into a new place with hardwood floors. Been looking online for an area rug for Living…read moreroom. I wanted something nice and buying a carpet online, sight unseen, was difficult. I decided to stop into Baker Bros. on Bell in Surprise. I met Brett Mossey the Manager and he showed me a large selection of area rugs. They were hung so I could see the entire carpet. I found just what I was looking for. I bought it that day. Before I knew it, the carpet had arrived at their warehouse, and we set up a delivery time. They also delivered a carpet pad that is safe for hardwood floors for free. The delivery guy brought it into my house and put it just where I needed it. Today, I finally rolled it out! It is perfect! Thank you, Thank you, Thank you! You have a very wide selection of carpets and flooring. And you told me you can make any rug the size and shape I need! I will definitely be back!

In a last-minute decision nearing their closing time, I decided to visit "The Fabulous Baker Bros."…read morewhere I found the unexpected super bargain I was hoping for. The area rug was among some marked down so I saved a significant amount as well. I'm very pleased. The rug compliments my other furniture and looks great!

Excellent and professional service with a smile. I never…read moreunderstand why it takes 85 letters to say "great service "

Great people. Very helpful. Joe had lots of options ready at hand to show examples and get me going…read morein the right direction.

I can't recommend Bram Flooring enough! If you're looking for new carpets, do yourself a favor and…read moreask for Mitch. From the very beginning, Mitch was incredibly generous with his time. I never felt rushed; instead, he gave me honest sound suggestions for my project and quick to respond to all my inquires. Excellent service!

I sought a business to change a relatively small amount of carpeting with a less-worn piece that I…read morehad kept; replacing a worn 4.5' x 9' piece of medium pile carpeting at the end on a hall. Only one 4.5' seam. The carpet will need to be trimmed as it a bit larger than needed. the price that I paid another business, was 60% of Bram's quote. I recommend that you get bids from other businesses.