Would really like to recommend this store. Excellent customer service and a company that stands…read morebehind its product. This experience reinforces why we have left positive reviews of this store in the past. We recently had an issue with an area rug about 2 months earlier. We contacted Ed at the Scottsdale store who was extremely accommodating and allowed us to exchange the rug with absolutely no hassles. We went to the Chandler location where Sean there was incredibly pleasant, patient, and helpful in finding the perfect replace. AZ Rug Company has beautiful rugs and outstanding customer service. Many thanks to Ed and Sean!

Arizona Rug Company Nov 22, 2025…read more What a pleasure it was to work with Arizona Rug Co. We visited both of their stores in the greater Scottsdale area looking for an authentic Native American area rug. The salespeople at both stores were friendly, knowledgeable, and extremely helpful, without applying any pressure. It was a wonderful experience. We saw several rugs that we liked in both stores, but it is difficult to envision them in your home with your furniture and the interior colors of your room. No problem: they offered to bring all four rugs to our home the next day (Sunday) to see how they looked in our living room. The owner, Ed, and his two helpers, showed up on time and laid all four rugs out in the allotted space so that we could compare them, side by side. Who does that? They do! Needless to say, we loved one of the rugs and purchased it. They even took our old rug away. We would highly recommend their service which is based on knowledge and years of experience. Jane & Larry Scottsdale, AZ

The rug has been delivered! Love it. Finally finished with this transaction. Relief for all of…read moreus for sure! . Bek thank you so much for hanging in there for all these months as we worked through the replacement process. You were always professional and kind and showed exemplary customer service. Very much appreciated. Ed we appreciate your assistance in closing out this transaction. We will certainly be back for additional purchases. I have several rugs I still need for the bedrooms. . Thanks again to all at Arizona Rugs!

If you're looking for quality and amazing customer service, you've found the best place to buy…read morerugs! Thank you Noor, you made things so easy. And I got the quality rug I needed. Was a great pleasure working with you. And Sean, thank you as well. I'll recommend Arizona Rug to all my friends and family!

My husband & I purchased an area rug from a lesser quality competitor -who by the way is now going…read moreout of business. Over the past 2 months of owning this rug we've noticed many dozen sharp vertical nail- like structures throughout the carpet. When I called the place of purchase they weren't any help but when I called Ed the owner of Az Rug Co he explained that cheaper rugs use latex glue which then dry like sharp nails. I can take a hammer and pound them down! Also, every time I vacuum, I fill the drum with wool, it's called shedding b/c Ed says they used cheap material! Ed says the shedding will stop so keep vacuuming until it does. What a wealth of knowledge! Thanks Ed, you're the BEST

I purchased several beautiful, high quality rugs from Sean Aripov and he was so helpful and had…read moresuch a great customer service attitude! Our experience was wonderful. I also had an opportunity to talk with the owner (Ed) and he was so pleasant and made us feel very welcome! I would highly recommend this store!

Both purchase and installation went well. Sales personnel and installers were very professionalread more

My wife and I went to Baker Bros. on Bell Road in Glendale. Kathryn Cates met us when we entered…read morethe show room. We explained what we wanted and she showed us a couple of samples. We were impressed with her knowledge about her business, and even more so, she made us feel very comfortable as we joked and laughed during our visits. We chose a tile that we liked and Kathryn processed the order with speed and expertise. I highly recommend her if you want to enjoy a job that's not always easy and fun.....Harold and Diane G.

We had an amazing experience with this company from start to finish! We hired them to install…read morecarpet in two of our kids' bedrooms, and the entire process was seamless. Vicky was absolutely wonderful to work with. She went above and beyond to make us feel welcome, even giving our kids snacks while we looked through carpet samples. She was incredibly professional, knowledgeable, and somehow knew exactly what we were looking for after just a few minutes of talking with us. She helped us choose the perfect carpet, and we couldn't be happier with the result. The installation was scheduled just one week later, and the installers did an excellent job. The new carpet looks absolutely perfect and has looks great in our home. If you're looking for new carpet, I can't recommend this company enough. Their customer service, professionalism, and quality of work exceeded our expectations. We would absolutely use them again!

We were years overdue for new carpet. Finally decided to venture out and seek out a company to…read morereplace it. Started with J and B which was local and close to my house, and knew they had been in business for a long time. They've actually been in business for 47 years! Well, after meeting with Vicki, I didn't go anywhere else. She is a doll! She made everything so easy for us and the carpet was ordered, delivered, and installed within a couple of weeks. It looks incredible! J & B's prices are extremely fair and they have so many different options to choose from. I'm thankful to have met Vicki and to have worked with such a wonderful small, local business. If you're looking for flooring, make this your first stop. You probably won't go anywhere else.

The selection and prices are unbeatable…read more Our sales person Lynn was fantastic. Listened to our needs and wants and helped us find the perfect living room set. We came back to find a sofa table and rug and Lynn once again came through for us. Great asset to her business and highly recommend to see her.

Ruthie Michel provided excellent service. She welcomed us just moments after we entered the store…read more We explained our needs and requirements, and she understood immediately what we wanted. She showed several items that would satisfy our needs and we made our selection. We were able to complete our purchase within 20 minutes, which far exceeded our expectations. We were extremely impressed with Ruthie's efficiency and knowledge.

Just moved into a new place with hardwood floors. Been looking online for an area rug for Living…read moreroom. I wanted something nice and buying a carpet online, sight unseen, was difficult. I decided to stop into Baker Bros. on Bell in Surprise. I met Brett Mossey the Manager and he showed me a large selection of area rugs. They were hung so I could see the entire carpet. I found just what I was looking for. I bought it that day. Before I knew it, the carpet had arrived at their warehouse, and we set up a delivery time. They also delivered a carpet pad that is safe for hardwood floors for free. The delivery guy brought it into my house and put it just where I needed it. Today, I finally rolled it out! It is perfect! Thank you, Thank you, Thank you! You have a very wide selection of carpets and flooring. And you told me you can make any rug the size and shape I need! I will definitely be back!

Don't go back on your word! After purchasing over twenty- eight boxes of LVT flooring I asked our…read moresalesman (Mike) if we had extra would we be able to return them. He told us yes as long as the boxes were not opened. We ended up with one extra box and drove down to Baker Bros to return it. The associate said that they don't accept opened or unopened boxes of their flooring. I advised him that our salesman told us otherwise. He called me a liar and said that Mike would never say that. The next day Mike called me to confirm what his associate told me. Our mistake was that we didn't get what was said in writing. I do not recommend Baker Bros flooring simply for the unethical way that they treat their customers. Now I understand why Baker Bros parking lot is always empty!

We stopped in the store to order carpet. I couldn't recommend Roy more! I told him exactly what I…read morewas looking for, he pulled samples, explained what he recommended about the selections, and wrote up our order efficiently. If you are looking for flooring, go to Baker Bros and ask for Roy!

Excellent and professional service with a smile. I never…read moreunderstand why it takes 85 letters to say "great service "

Mitch was very knowledgeable and explained all my options and suggested what would be the best…read moreoptions. I am extremely pleased with all the workers that came to our home. Justin and Mike installed all the luxury vinyl floors and baseboards. I had carpet installed in two bathrooms and tile backsplash in the kitchen. It's gorgeous. I can't thank you enough. The pricing was very reasonable too. I highly recommend using Bram Flooring for all your Tile and flooring needs!!

Completed the job quickly. Did a great job. Did not waste material or use extra. Made helpful…read moresuggestions to keep the carpet looking good.