Master Bedroom carpet We remodeled our master bathroom and…read morebedroom. We had all new trim put in which I painted, filled nail pops, blemishes, sanded then painted a final coat. Next step in the remodel was to have carpet put it master bedroom and closets. We chose Carpet One because they were a locally owned business and seemed to have a good reputation. We were looking for a quality install, which we didn't think we would get from one of the big home improvement stores. We asked them to send out their best crew, we didn't mind waiting based on scheduling. Two guys came out to do the install. Took them about a half a day. We were surprised at the amount of damage that was done to our freshly installed and painted, baseboard trim, doors and door trim, and also the walls. We knew from past experiences that there would be some scuffs here and there in the trim and walls that I would need to touch up. However this was far more extensive, the damage in places was over 2ft up the wall and door casing. Nail holes in baseboard that I had already been filled and sanded were popped out. Door jam on two of the doors pushed back so far it broke the joint between the jam and casing. All three door casings had significant dents and scuffs, to the point they would need filled and sanded before it could be painted again. There were fairly deep scrapes in the new drywall and the corner in the hall way were they carried in the carpet was damaged. They must have scraped the roll of carpet against it when they brought it in. Overall just a careless job causing nearly all the new trim to need redone. I went in to discuss with one of the owners and his exact quote was, "Sometimes these kinds of things happen." I guestioned whether we got their best crew and they assured me we did. Their only offer was to have the same guys that did the damage come fix it. Based on the quality of work and their attention to detail the first time I had zero confidence that they were going to fix it to the level it was. It just didnt need paint slapped on it, it needed fixed properly, filled sanded then painted. Based on the outcome of the way the carpet laying went, I could see this causing many other problems and it wasn't worth the risk. The room was part of almost a whole house carpet job that Carpet One had quoted us on. The only good thing is we didn't have it all done at once and have the rest of house damaged the same way. Now we are able to take our project elsewhere.

Molyneaux is fantastic. Megan, our salesperson was great, explaining all of our options, and…read moreguiding us in the best ways possible. Ray and Ryan were our installers. They arrived on time and went right to work. We had 2 rooms and a staircase carpeted, and they moved very efficiently. They took great care of our home and cleaned up after themselves. When they completed the installation they took time to explain everything to us and answered all of our questions. Thank you for great service!

We hired Molyneaux to install manufactured hardwood on our first and second floor. They were…read moresupposed to have it installed while we were on our honeymoon. Instead, they barely finished our second floor and had none of our first floor done when we returned. On top of that, it took them an additional three days to finish the job. The final job included uneven floors, floors that creaked, and floors that were not evenly distributed. They clearly were in a hurry, with quality being a minor concern. They offered us $500 credit for a future job but their pricing for said future job was so outrageous it seemed a joke. Instead we went another direction. We used Empire for our addition 6 months later, and the quality difference is noticeable. The Empire floors are solid, even, and stable. The Molyneaux floors are uneven, inconsistently placed, and lacking quality for the price charged. Overall very disappointing.

Their service is exceptional. We had Success Floor installed a new kitchen floor back in 2014…read more About a year ago several gaps formed. I ignored them until this week. Two days ago I stopped by their store just before closing and told them what was going on and showed them several pictures. Two days later they sent out a team to fix the issue at no charge. Talk about fast service. They showed up on time and the repair looks great. This company stands behind their product and their workmanship!

From the owner: We are a retail store for floor covering and installation.read more