Anyone wanting to use this company, message me, I have pictures videos to back up my review. We…read morehad a 35,000 insurance claim for the inside of our home which included extensive drywall work, lvp and hardwood installation, plumbing , painting. They had one person, Mike , with his son and cousin do all of it. Hardwoods became an issue-at least 20 different places with lippage, and gaps big enough to place credit card in, which I did to demonstrate how big they were, Chris/owner came out and refused to replace it. He opened door to our laundry room, I asked him what he was doing and asked him to close it, he proceeded to open and pointed down to a 20 plus year old transition piece of hardwood and said pre existing condition this is what you had before, meaning I should be grateful for what I have because our floors were showing age, told me I was being too picky and referred again to our pre existing floors. Next day, they bring in another worker who placed filler in the gaps, he had been doing so for 6 hours before we asked him to stop so we would have time to research long term effects of so much filler. Mike, installer, stated multiple times it was a manufacturing issue/problem with hardwoods and pointed to a huge pile of waste where it wouldn't fit together properly, when boss/owner, Chris Lazzelle came he back peddled on all of it, would not stand on his word of what he previously said, asked him why he changed his story, played the semantics game told us, "I said it was a manufacturing issue not problem." Are you kidding me? This is after he told us he left the bright construction light for us so we could see all the issues. We had to have transition strip from kitchen to living room replaced due to not matching three times, when I say didn't match, it was like black and white. Any issue with hardwood or hardwood steps was always met with we will fill it, I understand filler is used in all hardwood installs, but not to fill gaps that I literally placed a credit card in to show Mr Lazelle.
What speaks volumes is the fact that the project manager coming on VERY LAST day of rebuild and stated "I'm just collecting information." WHAT, on last day?!?!? We Didn't even know he existed until he randomly started messaging my husband with appointments for cleaning and what not. This was our first time dealing with insurance and or contractors, PLEASE do your homework, we were too trusting!
