I recently rescued a dog this past Saturday, which happened to be the second hottest day of the year with the am temps already in the mid 80's. I waited for police and/or animal control for over an hour with no one showing. After untying the poor dog from the stop sign that he was tied to, I sent my wife a picture of the dog and told her the story. She immediately told me to get him in the car to get him cool and get him some water. I waited a little while longer and still no police or animal control. I ended up bringing him home and took him to the vet and got him a vet check/ meds needed to get him to a groomer and hopefully find a microchip so we can locate the owners. Unfortunately no chip was found. Looks like we have an addition to our family. We checked around our town for a reputable groomer and found one that sounded great. All the reviews were great. On top of all of the reviews, the owner was a local police k9 officer. Couldn't get better than that. All was going great until we contacted the facility. No answer. Called multiple times and still no answer. Kinda figured they were super busy because of all the reviews. We decided to stop by and set the pup up with a well deserved grooming. That's where it went down hill from there. First, it was not busy at all. Only 2 people with no animals were at the front desk and they were having a leisurely conversation with a gentleman behind the desk. I waited patiently and finally they decided to move out of the way and the man behind the counter seemed annoyed by my mere presence. I asked him about the grooming price/requirements and he cut me off and pointed in a direction behind me and said to talk to the groomers. I asked where and he obnoxiously said "follow the paw prints." Thousand apologies sir, it's my first time here. Sorry don't read minds. When I made my way to the grooming area, I apparently interrupted a conversation between 3 women, only 1 that was actually doing something. This seems to be a trend around this facility. After explaining the purpose of the visit, the lady that was doing work stated that they were booked at least three weeks in advance. I asked if there were any cancellations and the dire need to get this poor dog a grooming. They said no without looking at the days appointments. I even offered to pay an additional fee because he was in dire need of a haircut. When exiting the building, everyone said bye without looking up from their electronic devices. No customer service AT ALL. SAD. I expected more out of a place that's run by a police officer, especially a police K9 officer. read more