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    Ruff House

    5.0 (1 review)
    Open 6:00 am - 8:30 pm

    Services - Ruff House

    Pet boarding

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    4 years ago

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    Westside Animal Hospital - Staff is wonderful and our puppy loves coming here!

    Westside Animal Hospital

    (23 reviews)

    Last week we needed to board our6 year old black mouth cur "Curry " for a week…read more We pulled into the parking lot and were met with a nice employee who was wearing a mask and using their leash she took our baby into the building. After a week we picked up "curry" who had been recently been shampooed and had nice looking toe nails again. They took our credit card and without any hassle we were on our way. Everything was professional and well done. We will use the Westside again.

    Took my dog to have eye surgery here. He came out looking good. He has his regular vaccinations…read morehere, and they do just fine. Lastly, I was taking him to be groomed here; they do a decent job, and the price is very reasonable. However, I now need to look for a new vet for two reasons. (1) I looked at getting his Simparica trio prescription filled at Chewy because, frankly, they are cheaper online, and almost immediately after, Westside sends out an email that they will not be allowing you to get your prescriptions filled elsewhere because (my paraphrase: they insist on getting their beak wet.) (2) After they've precluded me from buying online I tried to buy 6 months of my dog's meds here last week, and they gave me a box with 3 loose pills (still in blister pack, but torn apart) rather than the sealed manufacturer's box of six that I'd paid for. I balked, and I was given the sealed box of 6 pills I'd paid for. At issue #1, I was disappointed. There's a reason we don't allow human doctors to sell medication, because we are trying to avoid a financial motive in prescribing. While we don't legally require it for vets, it seems Westside specifically INSISTS on wanting a financial conflict. However, it's at #2 that I'm well and truly alarmed. Mistakenly giving me a 3-month supply versus a 6-month supply could just be a silly error. One would hope that when filling a prescription, there would be some attempt to verify, but why was this box clearly not factory sealed? If you're going to tell me you can't pass along prescriptions to other outlets because you don't trust them, you had better be cleaner than Caesar's wife. Which means you're not trying to sell people loosies.

    Angela's Grooming & Doggie Spa

    Angela's Grooming & Doggie Spa

    (10 reviews)

    Listen, accidents happen, I get that. I am changing my review not because we had a terrible…read moreexperience but because of how they handled it. I called to complain about a bad groom for the first time ever, Courtney shaved Teddy down to pink skin with blood flecks. His skin was hot and swollen and he was in distress. My husband missed it during pickup because he was keeping his tail tightly tucked, I didn't notice until I arrived home 2ish hours later because he wasn't wagging when I arrived. I contacted them to let them know that I was unhappy that he had been shaved bald from his genitals to three inches up his tail and was so miserable I thought I should take him to the vet. Courtney said that she didn't know what I was talking about, so I sent a photo. She said she could see he had an anal gland issue that he definitely didn't have during his groom (because those develop in 2 hours) and we should take him to the vet. After a trip to the emergency vet his anal gland is all better but he still has a truly BRUTAL haircut. I contacted Angela about the experience and told her that all I wanted was an apology and an assurance that this wouldn't happen to another dog. I got deflection, denials, and doubling down on the fact they did nothing wrong. I know they didn't cause the dog's infected gland but this HAIRCUT? I paid $68.75 for this. Any pet lover would have been apologetic for sending a dog home in this state. It is infuriating to be told that your dog couldn't have been shaved to the skin or have razor burn when you are staring at it! I thought you couldn't argue with the photo but Angela's can. They "used the right guard, give this groom all the time, he had a large mat ( he was groomed regularly by them and brushed daily) they are sorry for my 'situation'." Entrusting your dog to someone runs a risk of accidents, being groomed can cause injuries. Unfortunately you can't trust Angela's to do the right thing if they make a mistake.

    My dog has been getting his bath, clip and trim here for quite awhile! He's says he loves it at…read moreAngela's! Timely, courteous, and friendly. It's easy to tell that these folks love dogs. I've never had a bad experience! Thanks for the clean doggie!

    Pampered Pets Bed & Biscuit - Daycare return

    Pampered Pets Bed & Biscuit

    (17 reviews)

    Ahri had a great weekend stay at Pampered Pets Bed & Biscuit! The staff is super kind and easy to…read morework with. The only hard part is they are under staffed in the boarding area so sometimes getting ahold of someone to book is hard. However, when your dog is staying they instantly pick up because they have enough staff in that area. Ahri seems to be exhausted which means she definitely has a blast! It was a little over $220 for three nights, four stars package and a deluxe sweet. She also got a bath before we picked up Ahri. Keep in mind though she stayed over a weekend which made the rate higher. Overall, I highly recommend this place for your dog or cat!

    DO NOT TAKE YOUR PET HERE! As once loyal customers, we had an extremely disappointing experience…read morehere. Our puppy was injured (twice in back-to-back days) while under the "care and supervision" of Pampered Pets. After the second injury, we had to take our puppy to the veterinarian and pay for the care to his injuries and prescribed medication. Both times, not one employee notified us of his injuries. I totally understand that injuries and mistakes happen, especially with puppies. However, it was the lack of transparency that really upset us. After the first injury, we told the staff the following morning that, when we picked our puppy up from daycare the previous day, we noticed had a laceration wound that was still wet with blood. We were told they would keep a closer eye on him. That same afternoon when we picked him up, we noticed he now had a large and very swollen puncture wound from another injury. Again, not one employee notified us of the injury. I brought the incidents to the attention of management, hoping they would provide us with a discount or reimbursement of some kind, for the daycare services or veterinary bill. Unfortunately, we were told the contract they make you sign in order to enroll your dog in daycare has an indemnity clause, which frees them from all injury liability that your dog sustains while under their care. While they aren't legally liable, the way this was handled was just completely unacceptable business practice and their negligence was glaring. My wife and I are newly weds and we paid very good money hoping our puppy would be safe and properly cared for while we worked. Not only did we not receive the services we paid for, we also incurred extra expenses in the form of a veterinary bill and medications. The lack of transparency and handling of this matter was so disappointing, we will no longer be taking our puppy to Pampered Pets. The only recourse we were offered (which they made VERY CLEAR that they did not legally have to provide us with) was a couple of free days of daycare for future stays. The LAST thing we want is to take our puppy back there. Hope it was worth losing a loyal and paying customer. We have since found a replacement Pet daycare and we could not be happier!

    Ruff House - dog_parks - Updated May 2026

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