It was a mall. There was a variety of well known stores (Hot Topic, Victoria's Secret, Barnes&…read moreNobel) and some unique finds. The workers at all stores were nice. I don't know how to speak to the value categories. It was a typical mall in the southern US. We had a nice time, my teenagers liked it, if I went back to Jacksonville, I would visit again.

I would never buy anything from this store again. I got a pair of shoes for my wife in store, had…read morethem ordered and shipped to my house. She loved them and put them on her shoe rack, time came to wear them and one shoe was size 8 (correct shoe size) and one shoe was size 10. The store and customer service didn't do anything when it was THEIR fault for the wrong sizes. This is a sports store we are talking about that can't even give pairs of the same size shoes. Pathetic. They lost my business forever and I'll tell anyone and everyone to never shop at one of these stores.

The owner was so helpful. I didn't see this dress on the rack. I believe she pulled it from the…read moreback. It was the perfect dress for me. It encapsulated who I am perfectly. I only had one day to find a dress and she made it such a fun and easy process. I will never by a dress anywhere else again!!! Very high quality dresses and fabric.

The owner truly cares about each person finding a dress that meets their needs and makes them feel…read morebeautiful. She listens to feedback and will quickly find a dress that is the right style and fit for anybody type.this is my second year shopping with them for a Marine Corps Ball dress and i wish i would have found this store years ago. Need alterations, no problem, she has a seamstress onsite or a phone call away who will help make it a perfect fit or length every time. It was worth the price not having to drive an hour to Wilmington or two hours to Raleigh again! If you want to get in, find a great dress and get on your way...this shop is doing it right!

I am so impressed with this store! I always shop online but I found out that they had a brick and…read moremortar location here so I happily stopped. Jayde and Brianna were so helpful and nice. Thee store is really clean and I cannot wait to be back!

Angelina is amazing!! More employees should be as helpful as Angelina. Started our vacation being…read moretold the outside pool at hotel was closed. Due to Forest fires in our vacation area we had to move hotels. The coastal hotel we ended up at had both indoor/outdoor pools open. Stopped in Torrid at Jacksonville NC for a swim suit. Angelina advised us corporate refused to send swim suits to this location. How outrageous is this!! A coastal area, thousands of people visit year round due to military base and beach. There is literally nowhere for a plus size gal to buy a swim suit!!! Really Torrid.... Come on. If Angelina had not been amazing and checked the returned items I would have spent five days on the Atlantic coast with no swim suit. Angelina is great!!! I only gave five stars because Angelina saved the day.

Great selection, kind of pricy clothes but they have a great selection of boots and hats, and I was…read moreassisted and given advice for the right boot for me!

Avery helped us out and was super efficient and knowledgeable in her department, She was able to…read morehelp me with my points account quickly and made the experience smooth. she kept the energy uplifting and light. Thanks Avery for your great attitude and willingness to help your customers !

I wanna give a huge shoutout to Plato's of Jacksonville. Not only were they super nice, but they…read morealso helped me discover my style and get back to feeling myself after having my baby. Thank you guys for always being so kind and having a great selection of clothes.

Managers and workers always gossiping. If you have so much work to do, then maybe not talking would…read morehelp you get it done. Waited around for four hours to get my clothes back because I don't live in the area and finally told them I would just take my clothes back without any money. I tried to shop around while waiting but it was extremely crowded, and a baby was constantly screaming. I'm just so done with this location, I've tried around seven times and just never have had an awesome experience. They also barely give you anything for your nice clothes, and don't take lululemon.

Sale prices good. It's June and bathing suits half off. Staff was helpful at counter but no one…read moreon the floor. Dressing rooms need to be cleaned better. Probably understaffed.

I was 2nd in line at jewelry counter when the person ahead of me asked for something from makeup…read more Service person left to help her and spent the next 20 min there with same customer while there were 3 customers waiting in jewelry. I finally approached her to ask if anyone else could help in jewelry and she said she would call someone (at the time she was straightening displays). I gave up and left along with at least one other customer. I would think much more money is being spent in jewelry as opposed to makeup. They just lost a $300 sale by informing me.

I went in to this location with a return that we ended up making an exchange. The computer systems…read morewere having issues and instead of just dismissing me all three associates working made sure I was taken care of. Alyssa especially went above and beyond and spent time on the phone with customer care to get my issue resolved on the spot, checking in with me consistently to update me and ensure I was doing alright. Mary and Bre initially greeted me and were more than helpful as well.

I was in need of workout bike shorts and tanks and PINK was running a Spring Sale with items 40-50%…read moreoff. I scored a cute tank, bike shorts and a adorable sports bra for my little girl under $50. Staff was wonderful and accommodating. They had styles easily sorted for us to find even when shopping clearance. I will definitely visit this location again when in the area. The store layout was clean and easy to maneuver through. Checkout was seamless.

Kuddos to the staff here. I walked in and someone asked if i needed help. Was sent over to the…read moredressing room area and Justine was so helpful. Brought me several different bras to try on. Justine had to go on break and Alyssa took over and was just as helpful. Ordered the bras since they weren't in the store (due to my size). Price was what I expected. I tried to buy a bra at Belks, but the size was not what it was marked. I will never buy any bra except for a VS. Thanks for Great service.