I was initially very interested in doing business with this company. I submitted a request through their contact form asking for a quote to be emailed to me. Instead, they texted me and simply told me to check the website. That felt impersonal and unprofessional.
After I left a review about that experience, the owner contacted me and acknowledged their mistake, explaining they had been experimenting with AI systems while interacting with live customers. They offered a discount, which I appreciated, and I decided to move forward with a rental. Unfortunately, we later had to reschedule for July.
The week of the event, they called to say they could not honor the rental. When I requested a refund, they agreed and invited me to return in the spring, assuring me they would honor the discounted price.
In February 2026, I called to schedule an inflatable and ask about the previously promised pricing. The call was disappointing. The owner placed me on hold multiple times for a combined total of over ten minutes, repeatedly confused me with other customers, and then claimed he "remembered me very well." The tone of the conversation became rude. I was told they would not honor the prior pricing and was made to feel unreasonable for even asking. When I said I would take my business elsewhere, I was told, "That would be great."
Overall, this was a frustrating experience. Commitments were not honored, communication was inconsistent, and the customer service, particularly from the owner, was unexpectedly discourteous. I cannot recommend this company based on my experience. read more