Absolute cheats and scammers! My small business has been with them for years. They'll overcharge you for everything and never fulfill any requests for audits or invoice checks. Literally drove me out of business. Stay away! No one from their company responds to queries or values small accounts. Only big sharks should go here. read more

What a horrifying experience. Ruby Has shipped our inventory between warehouses (without alerting us), and our inventory went offline for a week with no notice. When questioned what was happening, we got the email equivalent of a ¯\_(ツ)_/¯ and no direct answer. Finally, after not being able to fulfill orders for a week, we requested to retrieve our inventory. It has now been nearly THREE WEEKS that our inventory has been offline and we can't get any definitive response regarding when we will be getting our assets back. Digging into comments/questions on social media show more than 45 of their clients are also being ignored and disregarded during this same time frame (and that's just the vocal ones). Give me my inventory back. read more

Like all other reviewers on this list. Ruby has yanked all our inventory from our site and moved it to a recent facility. We have been out of stock with over 200 orders on hold. They take 3 to 4 days to reply to emails and no sense of responsibility. In a way I feel sorry for the hard-working people in customer service, who need to reply to angry emails, they are currently carrying the burden of a poorly planned situation. Whoever leads this decision, or coordinated these efforts should be fired and never be allowed to work in any customer service company in their lives. A company can make a mistake, but true leadership is shown in the way they handle and face the situation. After 3 weeks of no responses, they are just setting themselves up for incoming lawsuits that they will not be able to survive. read more

My small business has also been severely impacted by the extremely poor management of RubyHas during the EasyPost acquisition right at the onset of the Covid-19 crisis. Tens of Thousands of dollars of our inventory has gone missing while we transferred to a new 3PL. Our business has been forced to pause in the middle of a pandemic when we would have been surviving and thriving. Customers have become angry and we have been forced to grant refunds as well as manufacture new product to fill the void that RubyHas created and has not compensated for. There has not been a lick of accountability from anybody at RubyHas. There has been no progress towards resolving matters and any attempt at reaching customer service for response leads to a brick wall. 2.5 months later: Loose ends remain untied. Ruby Has are thieves and their actions are straight up criminal read more

My business, like most of the reviewers on this Yelp page, was affected by the EasyPost to Ruby Has transition. EasyPost pretty much said their fulfillment service was bought by Ruby Has, and shortly after, they would begin moving everyone's inventory from EasyPost warehouses to a default Ruby Has fulfillment center. That was fine, except for the whole transition has not been fine. 1-2 weeks prior to the move, EasyPost had already removed themselves from any customer service responsibility, telling us that Ruby Has will take care of everything. EasyPost's SLA begun taking way longer, up to 2 weeks, and I had to reimport our order information manually instead of relying on our automatic integration. They also messed up shipping several orders that we had to absorb the cost on reshipment and product costs. Then from there, the transition of our inventory happened. It was supposed to take up to 1.5 weeks, however, it has now been 3 weeks as of posting this review. We also provided our store integration info for Ruby Has to setup an account for their system, but it's been over a week and we were supposed to have the account within 1-4 days. We don't have any visibility on our inventory besides 2 SKUs that were checked in before Ruby Has said they'd stop updating the EasyPost system for our account. We still have 9 other SKUs that have yet to be checked in, sitting on tens of thousands of dollars. Who knows if the inventory is lost or not, especially their warehouse can't provide their customer service reps any info, and their customer service reps are taking over a week to respond to every message you send to them.e read more

Ruby Has Fulfillment - Partial view of our inventory from EasyPost system. Not very encouraging - Shipping Centers Near Me - Bay Shore, New York

Our inventory was constantly miscounted, damaged, and lost. Instead of reimbursing us, they made us pay them for these mistakes or threatened to not send our inventory when we decided to move warehouses. Their tech platform crashes at least once a week, resulting in your inventory counts always being off. Worst of all, the founder is condescending, rude, and dismissive. Instead of acknowledging mistakes and working customers to create a plan for moving forward, he berates you and makes you feel stupid for raising concerns. read more

Ruby Has Fulfillment - How Ruby shipped our inventory when we moved warehouses - Shipping Centers Near Me - Bay Shore, New York

Like other business that have reviewed this company, I got transitioned from EasyPost, many of my large orders are not getting fulfilled. Our clients are extremely strict with late shipments and we are being penalized daily, I am hoping we can make it through this nightmare. On top of that we are being charged such hugh weekly fees that are not sustainable nor practical, but since our inventory is being hostaged, we have no choice to keep pushing through orders and paying the weekly invoices, in hopes that our orders get fulfilled and our long term clients stay satisfied. On the one positive we had a very large order with an important long time business client that Marcia at sales (the only option when you call which gets picked up) was somehow miraculously able to have it sent out within 3 days. But apart from that order many orders have not been sent out in now over 2 weeks. We are on the search for other options. It is very unfortunate to hear this happening with many other business, especially during this time. read more

This fulfillment center is causing severe damage to my business and we cannot get any information about neither parts of our inventory nor any of the shipments that have been waiting for weeks. Ruby Has has caused us: -Lost SIGNIFICANT AMOUNT inventory they can't seem to find! -Severely delayed shipments that have not been going out since weeks! -Causing massive refunds to our customers who have become angry at us! -Causing bad reviews from our customers! -With no chance in sight that any of this will be rectified in any way due to zero transparency from Ruby Has's side in regards to what is going on. Their extreme unresponsiveness and incompetent correspondence completely disrupted our business! Ruby Has's complete lack of responses here on YELP to any review or any of the other review sites display one on one what their strategy has been in regards of dealing with unhappy customers like me: IGNORANCE. We do NOT recommend working with this company. read more

My review will be similar to the others here. I ordered a product and it was shipped through UPS Mail Innovations® Expedited. UPS received the package and delivered it to Ruby Has Fulfillment. The facility generated a label for USPS around 6/28. Nothing happened after that. USPS never received the package. I've tried reaching out twice now and have not received any responses.I have to assume that my package is gone now. read more

Absolutely terrible experience with this company. They had a very hard time shipping out any of our packages, which I'm okay with all things considered right now. However they reached out and suggested our company would be a better fit with a different fulfillment center and we accepted right away given the issues we had. We were told it would take 2-3 days to pick and pack our inventory in order to ship it to the new fulfillment center so we turned off all of our products to make sure we didn't receive any orders during these days. At the time of writing this review it's been 53 days!!! And our inventory have not left yet. During this time we haven't been able to sell any products and yet have to get a clear answer on why this is taking so long. Terrible, terrible experience all around. From customer service to actually getting their job done I have nothing but negative things to say. read more

Our experience has been similar to the other reviewers. Our inventory has been held the entire month of May while they failed to set up their software and failed to fulfill, with no upfront warning from RubyHas. They want to bill a flat account fee on top of storage for their "account services", while they never completed setting up our account. It was supposed to be set up by May 3, according to their own schedule, and as of May 27, it is not. We cannot fulfill our own product and we cannot retrieve our own property. It is absolutely the worst service we have ever experienced in fulfillment and they don't respond to emails with complete answers and do not respond for weeks. read more

This company has no organization to speak of. Bills are prepared and sent out that are incorrect and take forever to get resolved. Support takes days to respond and it is impossible to get in contact with anyone. There is very little visibility into real time pricing, when orders are being processed or much of anything. From what I have seen after switching from Ruby and seeing many other fulfillment services the deficit in technology and best practices is severely lacking. The company has no strong processes in place and will suffer due to the inefficiency created by that. Do you and your business a favor and stay away read more

I have been a client with RubyHas for over 6 years now; selling mostly small, luxury items. They have been great for us, fulfillment times are met and their customer service is responsive and friendly. I see a lot of poor reviews regarding EasyPost on here, I don't think another companies failure to care for it's clients should reflect on RubyHas' great service. Just my 2 cents in my years working with them. read more

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Another "customer" burned in the transition from EasyPost to Ruby Has. It took Ruby Has a month to prepare our inventory for removal. We now have 14 pallets ready for pick up, but our drivers have been turned away twice. No communication from Ruby Has. We are considering legal action at this point, we have more than $200k in inventory stuck at their warehouse. We can't afford to let them sit on it much longer. Stay away. read more

Ruby Has Fulfillment - Destroyer of companies. In the 1-2 months of being a new customer, they managed to lose almost every incoming shipment. Every single bulk shipment sent, have either not arrived, or has arrived but has not been unpacked and entered into their systems. They never were able to properly connect to our e-commerce software, 6 weeks in. Emails are ignored, phone is not answered. Our store has ground to a halt because of Ruby Has. Or; Ruby Used to Have Customers. EasyPost sold their business to Ruby. Then Ruby went ahead and straight away tried to move over all inventory and customers into their system, IN THE MIDDLE OF THE COVID19 CRISIS. Possible one of the worst management decisions in history. Stay Away! read more

Stay away from this company. Their day-to-day failure to meet SLA, coupled with a sadly ineffective Customer Support and total absence of facility or operational management oversight, ensures that you will be frustrated and extremely disappointed. read more

This company took the operation of EasyPost and decided to take our inventory and neglect all of our messages. It's been three weeks without any response from them while our customers are still waiting for a tracking number... It's the worst fulfillment company I've ever seen, stay away from them, for your own good. read more

I rarely write reviews, but Ruby Has has: 1. Lost thousands of dollars of product. 2. Shipped thousands more out of country without notifying anyone, and thus is also lost. 3. Misplaced 4 pallets of product, worth over $100,000 (they found it after a month of panic from our side). Not sure how they could not find four pallets for a month. 4. 1-3 was for a single order. We have had similar problems with other orders from them. 5. Do not seem to care even a little bit. They were/are unresponsive pretty much always. 6. They have cost my business tens of thousands in delays and lost product, and much, much more than that in lost opportunities. Ruby Has is massively, superbly incompetent at best. DO NOT use Ruby Has. You would have better luck with a bunch of untrained baboons. read more

Ruby Has took over our warehousing and fulfillment services after they purchased Easy Post's business. The transition was terrible and took months which meant we could not ship product to our customers and had to do lots of returns. Even after the transition, products took weeks to ship and their team was non responsive. We managed to direct all of our sales to Amazon but if we did not have that sales channel, we would have gone under due to their poor service and execution. Now that we are trying to move our inventory to a new organization, it is going to take Ruby Has weeks to package up our inventory and ship it. I would not recommend them to anyone. Two thumbs down on all things Ruby Has. read more

This company really is almost a complete scam. They tack on fake charges, like charging us for inventory storage in a facility in which we had no inventory, hiding random sub-fees within invoice line-items, etc. They are completely unresponsive as they are fully aware of all of this and can't explain any of the charges. Really was an absolute nightmare and took months to pull our inventory out because they drag everything along so they can keep billing. And they even debited our account multiple times after we pulled inventory out read more

I've been able to recently connect with the Ruby Has customer success team and am satisfied with the results.

The service was amazing, Eli and his staff were extremely professional. This is by far one of the best experience I have ever had, I will recommend all my business partners to Eli and his staff. read more

I am a customer of a small business who unwillingly got stuck with Ruby Has after their original distribution center got shut down because of COVID. Throughout this year, I have made two purchases with this small business to help them out and not once but TWICE my shipment got lost and unfulfilled by Ruby Has. This small business is suffering because of Ruby Has negligence. I want my items and I want small businesses to get their inventory back. read more

First they get you with what seem like good rates. Once you are their client, they start hitting you with "Other Fees" that jack up your bill. And forget about talking to anybody about this, the worse part about this company is their customer service. There is NOBODY to talk to and nobody cares about solving your issues. We even had a case where we disputed a charge and nobody got back to us about it. We just one day woke up to realize that they had stopped shipping out orders just because we did not pay for this disputed charge. I sent 4 emails trying to solve this and nobody replied, they just kept withholding our orders. read more

STAY AWAY FROM THIS PEOPLE. RUBY HAS IS NOT A GOOD BUSINESS PARTNER. We started having serious problems with them beginning of this year. delays, excuses, bad customer service. Now they just moved all of our stock to another facility without telling us anything. Result: 2 weeks of no fulfilled orders without warning. The customer service is just the worst. It'a an unbelievably poorly organized company. Very questionalble employment criterias. I would not reccomend at all to work with them. All marketing, zero substance. read more

Same as Teodoro A. Absolutely horrible. We signed on with them after they acquired the company we were using (EasyPost). After over a month of holding us hostage, with NO ability to operate our business (no inventory, no dashboard, no fulfillment of orders, nearly zero response to our emails, and no ability to reach anyone by phone), we demanded our inventory be sent to us. They did, but it was short by over 50% and are taking NO responsibility and at this time are not even responding to us. They blame EasyPost, and EasyPost blames them. Now, we are completely out. The worst experience. They have crippled our small business for which we have worked so hard on over the past 2 years to establish. Speaking to our attorney's now. read more