The laundromat itself is very clean, and the washers work well. However, the dryers don't all seem to work properly--I've had issues the last two times I came. Today, we mentioned it to the employee on duty, but instead of helping, she basically called my husband a liar (something she's also done to me before). My clothes were still clearly damp, but she refused to believe us, so I told him to drop it since it was clear we wouldn't get anywhere.
This isn't the first negative encounter, either. The week before they changed their hours, I came a little after 8pm to wash. When I went back the following weekend, she told me (unkindly) to leave because of the hours. When I asked when the change happened, she insisted they had "always" been that way. I mentioned the sign outside said otherwise, and when she checked, she admitted they had just changed--but instead of just explaining politely, she was unnecessarily rude.
On top of that, whenever you try to speak to her, she'll ignore you until you're standing right in front of her--even if you say "excuse me" at a reasonable volume. It just comes across as plain unkind.
It really feels like she picks and chooses who she wants to be kind to. That's her choice, but it doesn't mean she should treat others with such disrespect.
Overall: the laundromat itself is great--clean and efficient. The staff, unfortunately, is another story. read more