the under manager was extremely unpleasant rude and disrespectful to me when I was in that store on…read moreSaturday 3 rd February 2024. I am a 71 year old disabled pensioner with myriad health problems and a tiny assistance dog in a small pram which is a walking aid for me. I was treated in a bad way on the floor selling cutlery which was expensive but which I wanted to purchase.The young assistant had a couldn't care less attitude.So I walked away without saying anything as I am very polite. I approached the duty manager on my way out who totally misconstrued what I said to him. I have spent thousands of pounds in Binns over many years even when it was open in Middlesbrough.In this time of economic recession I am GLAD they are allowed to be rude so they won't miss my custom.A couple outside saw my distress and comforted me.He needs to remember NOT ALL DISABILITIES ARE OBVIOUS.As the nice Lady outside said 'Poor communication skills are paramount in all walks of life'.I will never go there again.

Binns is a massive department store, located right in the town centre. It has a number of diffeent…read morestores and brands within. in the cosmetics area all major brands are covered; clinique, Lancome, Estee Lauder, Benefit, Calvin Klien etc. In the clothing area their are labels and shops such as; Coast, Wallis and Oasis, along with many major shoe brands. It is ideal place to visit to buy an outfit for any occasion. It also offers men and childrens clothing, along with furniture and homewares.

Darlington is one of my most favourite places for a shopping trip. I spent many a Saturday there…read moreuntil I moved away fromhome, but visit regularly still when I go 'home' to visit my parents. On Saturday, we went to Boyes. I've always been a fan of Boyes - as a child it was the sweets and the pocket-money toys that attracted me there, as a teenager it was the clothes, shoes and make-up, when I first left home it was the DIY products, the curtains and the general bric-a-brac for the home, and now it's the craft pieces (and still the sweets). So we always spend a good half hour in here. Boyes has remained exactly the same for the last 20 years - the items are similar and they're even located in the same place as they always were. As you enter the store, there's the baby clothes and other items, the sweets, then the toys, homeware such as towels, and the knitting patterns and materials. Upstairs is the DIY stuff, the make-up and the clothes and shoes. Sadly, despite Boyes being a firm favourite, they lose a star for having part of their store inaccessible to wheelchair users. There's a small raised section devoted to materials, and although it has Stanna-type stairlifts, there is no access for people that are unable to walk. They have lifts between the ground floor and the first floor, but these are very small. Apart from that, the store offers a fantastic range of products and their prices are competitive.

Went into here looking for latch hook materials but unfortunately they only do the kit boxes. As…read morealways ended up getting some other stuff, always a bargin to be had in any Boyes store no matter where u go.

This shop is great. You can get pretty good quality shoes for a very cheap price. There are mens…read moreshoes, womens shoes and childrens shoes. They also do slippers. If you need a new pair of shoes this is the place to go.

I would describe Matalan to be a bit like Primark but with better quality clothing!…read moreSome great basics and fashion pieces, at throwaway prices.

I visited the Redditch branch today and I must complain I have a waste of 38/40 size I wanted to…read morepurchase 10 items and only managed 2 due to the many racks of trousers and jeans and thermal underwear etc. etc. sizes ranged from 30/32 to 36, I have criticized before but no one in store was interested. I hope the management would look at this as sales would increase for men if you stocked sizes more in keeping with what is required. I cannot see that the thousands of items in the 30 to 36 sizes sell as they are for teenagers and not for the older person as youngsters of today want high brand items. The same applies for womens sizes again not for the older person and sizes very small. Come on management stock more of the bigger sizes and sales will increase. RogerB3