I had changed my mind due to some features that were not on this Jeep. Told them I wanted to keep…read moremy old lease. I was told they had grounded it already and would see if it could be ungrounded. They didn't even look into it and just delivered the new Jeep. At that time I was told they can't unground the lease. On decided to check with the lease company to see if it was paid off which they told me it was I believe grounded on Monday or Tuesday. I also asked if it was possible to unground this lease and they had informed me it could have been done that all they would have had to do was call them. I had also inquired about their 100% satisfaction guarantee. I was asked were I saw that which I informed them it was on their website. The next day they took it down and that was it. On the good side they delivered the Jeep to my house. I don't live in CA. not sure why it says that

Customer Service apparently is not required to work at this dealership. On 2/24/26 I called this…read moredealership for a quote of a Jeep that I had in mind with specifics. Got the run around that salemen were shoveling snow??? This asked for the managers email. Again asked for a Jeep with certain specs, add ons, and like I had with this dealership 2 times before asked for a quote with a plan to purchase by this Saturday 2/28/26. The initial response from Ben Guthrie was course. I explained that life has been crazy lately and wanted to save time in a dealership doing the whole hot box ritual. His response to this? I am quoting, "We are not interested unless you come in , sit down and work a deal like real customers do. Otherwise take us off of your scam list". I have never have met a dealership that wasn't interested in a sale! Obviously not going there, but after looking into other reviews, this is not an irregular experience. My advice, stay out of Concord, NH if you are care shopping, esp if their name is Ben Guthrie!

I AM WRITING THIS REVIEW FOR CAPITAL CITY KIA new name of…read moreold Dan o'Brien This was a walk in car buying mission with a trade in that we knew we wouldn't have much equity in We were met by Brandon who was friendly enough for a sales man professional and well dressed We sat down went over our wants and needs which to my husband and I was a new lower priced basic no extras kinda car knowing that our car payment was going to be a bit on the higher end due to still owing on our other car We figured out a plan that worked for us with some rebates that were given for 2024 Kia forte LX As well as a buyout of our other vehicle and in-house financing We were told that we would be using Kia financing (which we had a bank that we had been financed through previous to this, but the interest rate was at 12% and they told us they could beat that 12% so we chose not to go with our bank and to go with their in-house financing) maybe a little naïve on our part but in actuality, they never really know until they run the figures everything's just an estimate So we get walked over to waiting area waiting for the manager, who's busy between there and the Subaru dealership for the next two hours we are told by Brandon oh they're just trying to get you a better finance rate oh they're just trying to get you a better finance rate and then about 20 minutes after coming over to me and telling me that about five times I get a credit alert They had done nine hard pull's on my credit. I approached the manager when I finally met with him about this and he was just telling me oh that standard procedure. We were just trying to get you a better interest rate, which is very excessive. Usually it's like a three or four pull's and you realize what the interest rate is if especially if they're not changing that much he said that they are gonna look at it all just the same, but it's my credit. I was never told that they were doing credit checks that much and I did authorize the first one. I knew that that was gonna happen maybe even two but to do nine credit pulls they stay on my report for three years and he's trying to explain to me it's not that big of a deal. Let me see how he liked it on his credit report nine times. That was my only issue with the dealership otherwise the manager himself was very nice very presentable. They got me what I needed. They got me what I wanted. They helped me dissolve my other vehicle which I didn't have much equity in so I appreciate them for all of that I'm just really disappointed in the credit report would I recommend And refer them? Yes I still would. It was just something I would be aware of walking in that they may run your report nine times.

price gouging at its best here! Was their for an hour and a half for a sticker price of $44,000. To…read morebe told at the end that there was a $10,000 market adjustment. There was no market adjustment on the sticker. They told me it was on there website! What a scam. 'I see only a 2 star rating and now I know why! 'do not , I repeat , DO NOT go there to buy anything !

Blind Spot indicator not working. Cost to do a software check $193.45. Replace sensor handwritten…read morequote $1125.85! Unbelievable rip off! Learn from our mistake. Don't use this dealership!!!!!!!!!!!!!!!!!!!!!!

Had an issue in service redeeming the amount on the 20% off coupon for brake rotors and pads. Left…read morenot receiving the correct discount. The bill invited comment to the owners, I sent my details to both owners and got no word back. Obviously, they could not care any less about the issue but I will never go back to Concord Nissan. There are plenty of good service people nearby but since I bought both our cars there I was thinking we would do our service there. Not any more.

I've bought two cadillac's from Court; a CTS4 and an ATS4. He was friendly and professional. After…read moreshopping around he also provided the best price. I will be buying my next Cadillac from Court because good service should be rewarded. I'm on the road for work and cover a large terrify so am in for service every six weeks. Lou and Marc are wonderful. I moved recently and tried another dealer. Not the same efficient, friendly service. I make the hour trip to see "my guys" at Banks. They're worth the trip!

Still waiting for a call back from our sales person. Wanted to order accessories for our new…read moreTraverse. When logging into the Chevy app it says discount taken in shopping cart. She said she would call us the next day. Here it is Wed. and no contact. Good thing there are other places to purchase things. Sales people do what you say!! Think her name was Hannah. Boy she asked for a good review. Really you have to ask?

Run as fast as you can. I wish I could give this place 0 stars. My truck has been in the shop more…read morethan it has been on the road. I have only had the truck for 5 mos and now I need to put a new engine in. Don't purchase the extended warranty. It is nothing but a joke, all the stuff Diane tells you is covered is not. Dont trust Diane, see is big con artist.

Do not do business with this or any price auto sales locations, they scam people by selling cars…read morewith underlying problems. Customer service was poor and unfriendly. Save yourself the headache and find somewhere more trustworthy!

This is a great dealership. I was in touch with someone from the service center about a piece of…read morehanging metal from the bottom of my 2002 V70 Wagon, who gave me a price estimate of a full exhaust system overhaul that was more than fair. I took it down there to see if it really needed the overhaul, and the employee leveled with me and said because it was just a piece of the heatshield that the vehicle should be fine. Well, not only did this guy not rip me off just to make a buck, he took my car into the back and fixed it for free. It's not often you get honesty AND accommodation like that for nothing. Writing this review was the least I could do in return. Thanks to that guy and to Lovering Volvo for running an admirable business.

Update - January 2026: I am forced to update my original positive review. While the sales…read moreexperience itself was commendable, the post-sale documentation process has been completely nightmare. I purchased my new Volvo S60 on December 6, 2025, as of January 19, 2026, I have not received my registration and license plates that were to be handled by the dealership as part of their documentation services. I am now making payments on a new vehicle that I cannot legally drive. I have called, emailed, and texted multiple people at the dealership numerous times and have received no resolution, clear timeline, or meaningful follow-up. At this point, the lack of communication and ownership has completely overshadowed what was initially a good buying experience. While Dan Carlen and Ben Carter were professionals to work with during the purchase itself, the breakdown in post-sale process and the Lovering Auto Groups accountability is disappointing and beyond acceptable. Pleasant sales interactions mean very little when basic, legally required paperwork is not delivered and customers are left without answers. If this matter is not resolved immediately, my next step will be to escalate the issue through the BBB.

By far the best experience I have ever had buying a vehicle! Dana was great to deal with. Holly was…read morewonderful. We were treated with respect and sincerity. I would recommend them to anyone. I will be servicing my vehicles here in the future!

Carlson's has been taking care of me via regular service for over two years…read more They've even given me a discount when I did all my scheduled maintenance with them at once. I recently was saved from unnecessary "repairs" estimated by a Firestone in Troy, NY who tried to squeeze me after seeing a woman in business attire on a deadline for inspection. Knowing I can count on them to be honest and keep me safe driving all over the northeast every week is a blessing. And the complimentary peppermint patties are a nice touch too.