I purchased an Easter Bunny Photoshoot under the impression that it was the only photo event taking place at the location we had previously visited. However, a few days after signing the contract, I discovered that the location was holding a separate event. When I realized my mistake and wanted to cancel, I was informed that I would lose a non-refundable deposit of $75.
Despite this setback, I decided to proceed with the appointment and remained flexible when the photographer needed to reschedule due to weather conditions. I also accommodated a change in our time slot on the rescheduled day.
After the shoot, the photographer sent me an album of the photos. Unfortunately, I found the album difficult to access and use. Although I remember selecting a few pictures, I completely forgot about selecting more photos until we began planning this year's Easter Bunny Pictures. It was then that I realized I never received last year's photos.
Upon reaching out to the photographer, I was informed that all photos are deleted after six months. I was further told that since I hadn't chosen any photos, none were delivered and subsequently deleted. It is disheartening to have paid $175 and received nothing, not even a single photo. The photographer claims to have reached out, possibly through Facebook, but I do not use thier messaging platform to communicate often, I only discovered this one follow up message now.
I will never understand how someone can accept $175, deliver nothing, delete the photos they took and think that is an acceptable way to handle this type of situation. The deleted pictures were from my daughters frist Easter, and now they are gone. read more