Completely unhappy. Not only did the younger girl who did my pedicure NOT know what she was doing she used dirty equipment on my feet and then dirty towels. I had gel on my toes they charged me to remove that even though I got a gel pedicure at this location that was $3, then they charged me another $5 for a French pedi after I already paid $10 for the damn gel. I told them I wasn't happy and how a $48 pedi turned into a $76 pedi was completely insane. They charged me $5 per big toe for a fill in, my legs smell like dirty wet towels and I'm completely unhappy with this place. I'm from ATL and was here visiting family. Trust me when I tell you I won't be back. After she was done with the tools on my feet she didn't wash them or anything she put them back into her "clear and blue sanitizer bag", for those of you who are unfamiliar this is the bag that you're supposed to put the tools in after you sanitize them. You're supposed to put used tools on a tray and take them back to the back when you're finished to have them sanitized and put into a new bag that is supposed to be sealed shut to keep them sterile. She then zipped up her bag after putting her regular nail file in there also. Completely GROSS!! Needless to say I didn't tip. She skipped steps thru out the pedi and I had to tell her what to do. I will be disputing this with my CC company ( as services were not as described) bc I told them all my issues before I left and they didn't apologize or try and make it right, they just tried to justify everything which was completely unprofessional, I've been getting my nails done for about 15-20 years, and I can't begin to tell you that I should have left 10min into this pedi but I gave it a change since I'm not from here. I'm SO unhappy. Same thing I posted on Google. Then after you rate them low they send you an automated message via text and the same message is on Google under low ratings. It's not genuine in response to my experience, it's an auto piloted message.
In one of the pictures you can see the sign that's posted inside letting customers know that if they are unhappy with a service to bring it to the attention of the staff and it will either be fixed or any enhancements taken off. I expressed my unhappiness during the pedicure and ask her and let me tell you nothing changed, and nothing happened, all they did was try to justify themselves regarding what was going on. The woman next to me kept passing me her phone letting me know that the girl who was doing my feet had done her feet once and she said never again. Shame on me for not getting up and leaving the second I saw the technician take dirty equipment out of her bag. read more