I just got back to Los Angeles after flying out to see a car at Classic Cars of Sarasota…read more I wanted to thank Paul Meegan for his professional assistance in helping me make an informed decision. He provided information I needed about the car, helped get the car to a mechanic for an inspection, and came in at a special hour so that I could see the vehicle. My experience was great and made the process enjoyable.

We walked around for a half hour and not a soul was helpful at all. The half the cars did not have…read morea price on them and most of the cars were overpriced.

This dealership/service center has a strong focus on good customer service. I brought my Bronco in…read morefor an oil change and they have me a voucher to have a free meal in their restaurant. By the time I'd finished eating my car was ready. I have to have some additional service on the vehicle and they worked with me to bring it in next week and giving me a loaner to cover the time the work is being done. Can't beat that.

Thank you to Jared McLaughlin for sending us home in a beautiful Ford Explorer! Excellent service!read more

Tried to call to make an appointment but was on hold forever (14 minutes) before going on line to…read moretry booking an appointment. I finally succeeded in finding a different advisor and booked an afternoon service( botts were no help). I feel sorry for elderly customers who must feel frustrated trying this process- never dealing with a human. Once at the dealership, situation similar to last time- still under construction but very few people demanding car problems be addressed(afternoon appointment worthwhile); Waiting area still the same; at least the leather chairs are comfortable. Joey took good care of me advising me about the progress the technician was making. Still love the dealership and my car should be good until we return in the fall. I hope the construction is finally completed by then.

I was looking for a Lexus GX 550. I went to Lexus of Sarasota who were very nice but informed me of…read morea market adjustment of $5000 on top of msrp. Lexus of Wesley chapel, Lexus of Tampa and Lexus of clearwater do not charge a market adjustment. Would not buy a car from Lexus of Sarasota.

I'm from out of state and I actually booked an appointment to have my brake pads changed on my CRV…read more The price was way better than up in Michigan, but the staff are extra extraordinary. Jessica From Service was so welcoming and made it easy to make an appointment. Daren in service was also a pleasure to meet. I was so pleased with everything and everything they told me was exactly what happened. They treated me like a queen and I would definitely buy a new car from this place or get my car serviced again. This never happens with a dealer so this place is rare and I would highly recommend it. Also Kaleb was engaging and informative. He was also a pleasure to meet.

Was working with Tyler. Found their 2024 Chrysler Pacifica Hybrid Select listing on Autotempest to…read moreCarGurus.com at promo price of $17,395. I applied to their credit application for the car. Car post was taken down and then was sent a proposal of adjusted selling price of $20,360.00 with Out The Door price of $24,770.11!?!? One of the ladies, I think her name was Dalia Garza, mentioned that they raised it the adjusted selling price to $20,360 because my credit score was 580. Nope, my Experian FICO Auto 2 and 8 score was around 634. I'm okay with the taxes and other fees, thats how dealers make money. What I was not okay was being lied to about the adjusted selling price. I was able to take a screenshot of their car post at that $17,395 price before it was taken down. I mentioned this to Tyler that I felt bamboozled from the beginning, tricked into a deal that had false promotional price advertising. In the end, I did not go with that deal. I would like to say though that Tyler and Dalia were nothing but extremely nice professionals to work with. It's not a knock on them per se. Whoever is the manager and/or controlled the pricing of posts, is essentially lying. Pictures attached for evidence.

Fantastic experience. Very professional. Valued my time and business. Tim Cady did a great job with…read morecustomer service from first interest in vehicle to delivery. Had my purchase clean and ready to go upon my arrival. Paperwork was a breeze. Hassan El Hakim had all my documents ready when i arrived as well. He was very thorough and professional in explaining my paperwork. Mario Picone was great at making sure I was being taken care of in every facet of this transaction. Great team, great dealership, great job guys..

Maria in the BMW Service Department has been absolutely amazing! I've had nothing but great…read moreexperiences with BMW, and Maria has made every service visit such a positive and seamless experience. She is professional, friendly, knowledgeable, and always goes above and beyond to make sure everything is taken care of. I truly appreciate how helpful and communicative she is throughout the entire process. It's clear that she genuinely cares about her customers and takes pride in providing excellent service. I highly recommend Maria to anyone looking for a great service experience at BMW! She is truly wonderful and a huge asset to the team.

Review Pending resolution with Sales and…read moremanagement......................................................................................

I had an early morning appointment, arrived on time and explained the issues…read more The service writer was friendly and attentive and listed all including my tire which had picked up a nail and kept losing air. I waited in the lounge while he arranged for the courtesy van to take me home. At 3:30pm having not heard from the dealership I called. I was informed that my car hadn't even been diagnosed yet. At that point I became very upset. I asked if they took care of the tire and was told no. This infuriated me. I should mention that I am a disabled senior who cares for a friend on end stage kidney failure. My care is an essential part of my routine. I told the service rep to have me picked up. I would be taking my car and to inform the service manager that I wanted to speak to him. When I got back surprise, surprise the service manager was nowhere to be found. I let the service rep know that I would NOT be seeing him again. Now that I know how that dealership works, I will NEVER use them for service or purchase of a vehicle. If you are smart neither will you! Esther LoPiano

John Steinhauser is an amazing sales manager! I purchased a…read morebeautiful 2008 Bentley Azure from Encore Motorcars. The entire staff at Encore made my purchasing experience easy and hassle free. I highly recommend Encore Motorcars of Sarasota if you are looking to purchase a new or used vehicle A+++

I bought a 2007 Bentley GTC in February 2025. ZERO ACCIDENT. 19,717 miles…read more It looked beautiful in the showroom. The test drive was fine. A second test drive revealed a passenger seat belt problem that will be properly repaired by giving the car back for two weeks. However, before taking the car for the first time, I asked John Steinhauser to open the hood (special handling with the'B') and, to my surprise, saw the upper part of the bumper broken (4" x 15" see photos). Obviously a shamefully HIDDEN ACCIDENT NOT DECLARED because there was no trace on the front of the bumper because also full repainted. I didn't like it, but John Steinhauser promised me that the bumper would be repaired FREE OF CHARGE along with the passenger seat belt repair. Today, still no bumper repaired despite several reminders. For a ZERO ACCIDENT car, that's horrible. So I give a rating of 1 which I would increase to more stars if this garage ENCORE kept its promises.

Very honest, trustworthy and reliable business owners! I've sold and bought my most recent cars…read morefrom them. Each experience has been great. They are humble, good hearted people that have your best intentions. They offer solid and real advice and great deals when it comes to purchasing a vehicle. They tailor your car buying needs to what YOU want, VS. the bigger dealers that strong arm you into what they want. If you are looking for a safe and sound vehicle that has a solid stamp of approval from people that sell you top quality/ affordable cars- look no further! Two thumbs up. (Side note: I was even able to purchase and have a car shipped to me after moving out of FL with no hassles!!)

I first heard about Jim from a friend. I met him and ended up buying a great car for a good price…read more About a year later I told Jim I wanted to upgrade and what I was looking for. He found exactly what I wanted at a good price and gave me a very fair price on my trade, saving me sales tax. I later had a small problem and Jim was right on it and fixed it while I waited. Unqualified recommendation.

I bought a 2005 Mercury Grand Marquis from Scotti's over a year ago; it was an excellent choice. I…read morewaited a year to post this review because if a car is sub standard it will show up within 10k miles, which i just recently passed. My Grand Marquis has been just great, no problems, except the rear brakes I replaced, but I knew that when I bought it. The sales people were honest, the car had a check engine light when I bought it that was traced to the EGR valve. When I got home I replaced it myself for $160 and that cured the issue! The finance guy was great when I bout the Marquis, I paid cash via Debit Card and we had to make a phone call to my bank to get the deal completed. Thanks Guys, appreciate - William Hill - Atlanta, GA

It was an easy experience. The car was reasonably priced and they didn't discount. Everyone was…read moreprofessional and straight forward. If you are considering buying a car from Scotti's, look at the positive reviews and take into consideration the negative. I gave a lot of weight to them being there for 20+ years and it is a used car we are buying. So far, we are very happy.

Negative reviews are a little extreme I see. I am a business owner and know how day to day…read moreoperations go. Sometimes the phones are busy. Sometimes you can't get ahold of who you want...at the exact time you think is best for you. The truth is, they are awesome, they are busy, but when you are in touch with someone, the service is outstanding. Yes, I did have to wait for back ordered parts and sometimes call back a few times. The end result is what matters. Everything was taken care of and they went above and beyond to make sure the finished product is what I expected. I would never want to be in customer service because for every one great review you get the complainers who just simply don't understand that the world is not a "your way right away" truth. Eric Erkckson was my collision representative. He was the nicest and straightforward guy out there. Thank you Eric for taking the time to make sure I was taken care of and understanding my concerns. I just wanted to leave a review for the team that really don't deserve the negative comments I read.

WOW it's NOT all big bows and sunshine at this dealership. I had to buy my own bow so just stop!…read more BUYER 100% BEWARE CUIDADO, COMPRADO SEVERE operational dysfunction so bad that they are in violation of multiple explicit provisions of Florida Statutes § 320.27 (Motor Vehicle Dealers) and Florida Statutes § 501.204 (Deceptive and Unfair Trade Practices Act - FDUTPA). Ryan Overstreet asked me to REMOVE my GOOGLE REVIEW, my 100% honest account of how they sold our trade without the proper NYS Gifting form because it was illegal. My negative review brings their stats down and calls them out on their deceptive sales practices! From what I understand after the past two months of doing my research, Google Reviews are pretty damn important for a car dealership. DID YOU KNOW: Dealerships can request your google reviews to be taken down and you will never know unless you go incognito! Since Ryan knows how to manipulate the Google reviews process, and KNOWS a "Local Guide Review" takes Relevance, he has "local guides" put these "great reviews" out there to override the negatives. How "real" are these local guide reviews, Google? Does the Dealership CREATE these factious profiles just to override negative reviews? Hummmmm? Why does this dealer has a review rating of 4.3 on Google, but less that 3.4 on DealerRater and less than 1.9 on Yelp? THANK YOU YELP for allowing us to tell our story without being manipulated by the dealership to take it down! Negative reviews tell you the true story! Positive reviews just make the dealership look good and now after doing 2 months of research, I have learned can be easily manipulated. DON'T BE FOOLS. Read the NEGATIVE reviews. Clearly these guys (mostly all male dealership-stereotypical car dealership), are experts at the ole "BAIT & SWITCH and in my opinion, Ryan should just teach classes in this because he's the GM ringleader expert! There are only a few women that work at this dealership; one that answers the phone and another who responds to reviews. Why are these positions not given to a man?? I'll let you think about that one for a bit. SITUATION: We traded 2 vehicles in for 2 new vehicles. My first new car purchase (no lease) at 57 years old and I deserved it after raising 4 children and working a high stress job, even holding 3 jobs during my children's early ages while pregnant. They took trades, didn't get the required gifting form for one of the vehicles and the story has been a 2 month NIGHTMARE! I'm a pit bull and will fight to the end so I am in for the long haul and will try my hardest to get Gettel Toyota of Bradenton held accountable for their deceptive business practices. I flew from NY to FL after the trade was restructured and they took a $1,500 payment as a deposit. Gettel knew I was coming but illegally sold the trade to a third party. When I arrived at the dealership, they had me sign the proper cash deposit Gifting Form, then isolated me in the office, had another manager come in, to tell me they sold my trade and they would get me a rental car to drive home. WOW again! THEN ON TOP OF IT, they pulled me into another office with Yarel (who was really nice by the way) and tried to get me to sign my life away and give me pennies. I REFUSED and left back home to NY w/paperwork in hand after crying at the dealership for hours trying to figure out my next move (I was supposed to be driving home at this point). If you value your money & especially your time, GO ELSEWHERE to get your Toyota. If you like playing games (hope you're great cuz these guys are experts), sitting in a dealership for days, then by all means go to Gettel Toyota of Bradenton. I would have loved to leave a great review but the amount of mistakes that STILL keep occurring is unfathomable, after being ghosted and referred to their attorney? After spending $125,000 all in, I need to be honest for you hard working Floridians who are getting ripped off. My sales guy Mick - TOP NOTCH and so was Sebastian! Rey, moved from Sales to Finance; sweet kid made to stay past 12am; Jon threw him to the wolves instead of mentoring the poor kid! Let's be honest because Gettel Management and Dealership as a whole is NOT. Sales guys are supposed to make you feel all warm and fuzzy! How do you think (according to Jon Cruz), this dealership sells over 300 cars per month (or between 10-15 cars per DAY)??? Fast talkers. They will do whatever to sell you a vehicle! Period. WHAT CAN WE DO TO GET YOU INTO THIS CAR TODAY? The operational end at Gettel Toyota of Bradenton is a complete disastrous failure and should be closed immediately for full and proper training in the back end. Period. Who doesn't feel great after getting a new car? Unfortunately, me! It has been 50 days of aggravation but DMV will hold them accountable. BUYER BEWARE and heed my warning. Take your business elsewhere.