I've had a very disappointing experience with Sebastian and his team recently. They've done a few moves for me and they've done a good job, unfortunately the most recent job they've done they've shattered a glass coffee table and damaged my mirror chest drawers. I raised this with Sebastian who before Christmas was very apologetic about it and told me he'll get the matter resolved. Unfortunately, since then he has decided to block me and ignore my messages. I called him off a different number and he answered, when I asked for Sebastian HE himself tells me "he's not available at the moment" hangs up the phone and blocks that number too. I've been more than reasonable with him, I guess it's my loss in the end of the day.
He told me he believes if you do good then good comes back round to you, he also told me that he doesn't want to take my kindness for my weakness as I had made contact with him to try and resolve the issue. They were all clearly just words from Seb.
Not to forget he had a friend on the job called Neil who kept telling us that we've got a bargain for £350! And that they normally make double to triple that amount on jobs!
It's a real shame because like I said they've done a good job in the past but unfortunately Sebastian has really let himself down this time.
I would've recommended him even after all the damages, but after the ignored messages and blocking calls I personally can't recommend Royton Removals.
2 stars is fair for the good work his lads have done in the past.
If you do read this Sebastian all the best with everything mate, just remember there's a good person in there somewhere. read more