Calling this place an absolute joke of a company, would still be me being mild. It's just unbelievably bad. The issue at hand, I make a reservation for a storage unit. No issues until I got there, unit already paid for, I get a confirmation mail, and even completed an online check-in process as well. With my goods (having paid for movers), I get on scene to find out my code doesn't work and make it all even more wonderful, they don't have any staff on scene. After about 45 minutes, I get through to customer care (By the end, of 7 calls I could connect through to them only on 1) during which they tell me my ID verification didn't pass because they couldn't verify my address. After some back and forth, they decided to use my residential address in the UK, and was asked to mail them a bank statement that mentions my address in the UK. I do, following which the next response of any kind I get is after 2 hours, all while I'm supposed to be sitting there on the side of the road with all my stuff. Now the highlight, the 2 documents in question being, - my passport which I'm using to be in the country in the first place - the second being, a official bank statement from Lloyd's bank stating my address at the very top. Firstly, why on earth would you send a Reservation Confirmation mail of any kind if you haven't verified the prerequisites. Secondly, they somehow think the appropriate time to bring up an issue is, after the customer get on-site with his goods and after he calls customer care for the Nth time. Following these hours of back and forth, I decided to find an alternative. It took me a total of 10 minutes to get it all done, and actually "CONFIRM" a unit and I used the same IDs. And for all the customer sevice BS mail responses, your understanding of my frustration is not what is keeping the roof over my head, it is all the money I spent on the movers. read more

Ah the joys of wanting to move house and needing to pretend to potential buyers that you live a "minimalist" life with absolutely no things laid about your flat! Recently taken on a storage pod here to do just that! Proximity to where i currently live (most self storage a places are right on the outskirts of town), secure on site parking and free 24hr access were the winners for me as well as being able to pay by credit card. They sell all the usual packing items that you may need when wanting to box you superfluous stuff up and offer referral vouchers if a friend takes out a pod. No min contract and 1 months notice is all that is needed to quit your pod. All you need to provide is a decent lock which can either be bought from them or from any hardware store. read more

I have used Ready Steady Store 4 times over the past 3 years for various reasons. The first was for when I went travelling, just to store some valuables in a locker for 6 months - the other two times were for when I was decorating and then later moving house. The staff are wonderful, Michael and Joanne in the office are extremely helpful and always have time for me. The access hours are 24/7 so you can go to your unit whenever you need to. I used to be at Safestore just up the road, but Ready Steady Store is cleaner, cheaper and overall a much better service. read more