I am typically not a big fan of going to the doctor. And I happen to like Dr Roycroft. So it makes it even harder for me to give a negative review.
But this is really the final straw.
Over the past 3 years since I've been a patient in the practice, there have been multiple occasions where I've called the office for something that required a call back. Out of, let's say, 8 times total....I've gotten a call back from them once. Ever.
Called yesterday to find out status on a prescription refill that the office had to deal with my health insurance company about. Was PROMISED (as usual) a call back. And as usual, no call back was received. So now I'm out of my blood pressure/cholesterol medication.
Have I mentioned that I've never waited less than an hour past my appointment time to see the Dr.? Or that when I was doubled over with pain, which turned out to be a diagnosis of diverticulitis at the ER, I was told they have no time, and that I should just go to urgent care? Proof that as the owner of a medical practice, you're only as good as your support staff. Which, in this case, means....you're not so good. read more