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    Roycroft Robert D MD

    1.0 (2 reviews)

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    Atrium Health Primary Care Cabarrus Family Medicine

    Atrium Health Primary Care Cabarrus Family Medicine

    3.4(5 reviews)
    5.5 mi

    Terrible customer service and unfriendly front desk staff. I called to let them know I was running…read morelate for my appointment due to unforeseen circumstances and would be 15 mins late according to the gps. I was told it was ok to still come. I arrive at the office and wait 10 mins only to be told I wouldn't be seen and needed to reschedule. Why tell me over the phone I can still come and have me drive 30 mins there to not see me?? I ended up at this office after my primary physician left their other location. Now despite needing medication, I will find another doctor's office before I make another appointment there. I've been at their Prosperity location for years but I'm done with Cabarrus Family medicine for good!

    The office staff is unprofessional, disorganized and incompetent. Doctor turnover rate is insane…read more I've had about 5 different doctors since I started going here less than 4 years ago. And my 3 year old daughter has had a few as well. A while back I had to have a receptionist call to apologize to me because she thought she had the line on hold but I was able to hear everything she was saying and she was talking s*it about me. The only reason I'm not giving 1 star is because MOST of the actual doctors are nice, although there's been a couple of those that have been SEVERELY incompetent as well. If you want to have a pediatrician for your child that will be there and available to see your child for more than 2 visits then go elsewhere. Same for adults who like to stick to the same doctor for more than a couple appointments. Dr Rung and Dr Hayden (Anderson) are GREAT! That's the only positive feedback I can give.

    Roycroft Robert D MD - internalmed - Updated July 2026

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