Unprofessional, untrained, undocumented workers left a mess after disrespectfully refusing to…read morereschedule when my husband ended up hospitalized in intensive care. They took hours longer than they said they would, with workers laying on the porch smoking cigarettes and texting. That was only the beginning.
That night I went outside to find water POURING - not dripping - from the gutters. It was too late to call them back, so I headed off to bed, only to find large water stains on a sagging ceiling. The next morning when I let my dog out, I immediately spotted several nails on the porch. The water, was still pouring from the gutters, and I called Custom to let them know the problem. I mentioned the nails on the porch, and the supervisor on the line said they must have fallen from the roof overnight. I asked him why there would be loose nails on the roof, to which he had no reply. He dispatched a foreman to assess the situation, who apologetically acknowledged the ceiling damage and the flooding perimeter. Having lost trust, I called a friend who's in construction to come and accompany this foreman on the roof. While they were up there, I started noticing, not just one or two - but PILES of nails all over the place. It would take me several days to fill a large plastic container with nearly SIX POUNDS of nails and several cigarette butts. Meantime, my guy identified that the leaking water problem was caused by the swamp cooler, which had NOT ONLY NOT been properly reconnected, the float had been severely mangled. My guy managed to get the swamp cooler running for the time being - this was last August, but I would later find out there was more severe damage to it that would cost much more to repair than I was ultimately credited by the company. By the time this foreman left, I had been further disrespected on the phone by the supervisor, who wanted to send his crew back to repair the damage, all while I should have been at my husband's side at the hospital.
I lost all trust in these unprofessional, rude, bumbling clowns, and insisted on getting professionals to do the repairs. As monsoon season proceeds this summer, doubtless many will have hail damage to their rooves. DON'T GIVE THESE GUYS the opportunity to cause more damage and disrespect you. They are not worth the hassle.
