I was looking for a reliable cleaning service at a reasonable price to clean on a regular basis and I found a flyer in my mailbox from Royal Touch Cleaning. I did a little research and I was delighted to see a good rating on Angie's List for this company so I gave them a call. A few days later Todd came out to survey the house and I decided to Royal Touch a try! We started with a deep cleaning the first week in February and I was told that they may send three cleaners for the deep cleaning. They sent two cleaners and Todd came back for about 20 minutes to clean the glass in the tables and vacuum the living room. Although the original two cleaners were here for several hours they didn't have enough time before the next appointment to properly clean the kitchen (which was a main concern) so we discussed giving it some TLC the following week. There was a shift in the company personnel so the next visit they sent only one cleaner. Although she was nice she was a little slow! I told her to concentrate on cleaning the bathrooms and vacuuming the floors so she could work on the kitchen this time around. Well due to my time constraints I found myself on a stool cleaning cabinet facings as she did the counters. As we were cleaning her boss Heather called and was annoyed that she was still here three hours later, and began speaking rather loudly and yes I heard every word she said! She told the cleaner to finish up but not before saying "if she wants you there longer she needs to pay more!" FYI Heather never called me concerning this matter but a few days later I received a call from Todd asking if we could talk. I was unavailable on the day he suggested but I told him Monday would work for me. We set an appointment for Monday but Monday never came! Two Monday's have passed since our conversation and I'm still waiting for Todd (Heathers clean up man) to fix this mess! Thanks but no thanks Royal Touch! read more

Royal Touch Cleaning - Flyer left in my mail box - Home Cleaning Near Me - Huntersville, North Carolina

Yes. Dependable and reasonable Would use them again and recommend them to my friends. read more

Consistently excellent service! Great value. The staff is professional and appreciate the extra effort they make and detail-oriented cleaning and organizing. read more

Let me start by saying I've used RTC for years. When they first started, they were amazing! Over the years, the service has declined and I've had multiple issues with them. Being a very busy professional, I kept them around because it was easier to just forgive and move on instead of trying to find someone new. Yesterday was the last straw for me! Security cameras caught one of them taking pictures of my backyard. When you trust strangers in your house when you are not there, the last thing you want to find out is they are photographing your property! Heather gave me some BS story about Kathy seeing a squirrel on the roof or gutters and running into the trees. But, we have video footage of them as soon as they arrive to the house, going straight from car to house and Kathy asking the other girl for her phone to take pics. No looking at the roof, no looking out for squirrels and I can go back to previous days they were here, pull footage and see there is NEVER a time they are looking for squirrels on my roof. A few other major issues include: We hired them to do some landscaping work (a new service they added last year) and they completely hacked up ALL of the holly trees, one so bad, we just had them remove the tree. It is a year later and the trees still have not filled back in. A few years back I kept having an issue with their cleaners taking oil diffusers, that plug into wall outlets, take them out and put them back in upside down. The oil spilling on carpet and hardwood floors. I left notes asking them to be careful, when that didn't work, I text Heather and asked her to let them know they kept putting them in upside down. Came home one day and sure enough, after asking 3-4 times to pay attention to this, another diffuser upside down and oil all over the wood. But in the dining room, they had pulled a diffuser out and put it on the table and left it there. The oil leaked out and ruined the finish on the table. I will say, after a few attempts to fix it, Heather did take the table and have it refinished. But, the cleaners continued to deny doing it! I specifically asked Heather to send out a new team and she assured me no problem, I would have a new team. So she fixed the table and I was getting a new team, so I stayed with them. About a month later, I happened to be home when the team showed up, and guess what, it was the same team causing all the issues. I asked what they were doing here, I was supposed to have a new team and I just got blank stares, they had apparently been continuing to clean the whole time (side note-before we had our security cameras) and when I said it was because of the oil issue, she just looked at me and shrugged her shoulders and said they didn't do it. As I write this, I'm shocked at myself for how long I've kept them... Also had an issue with the tile in the kitchen not getting cleaned. Asked a few times to be sure extra attention to the tile floors. After it wasn't getting done, I strategically left a few things in spots that would have to be moved to mop the floors. Came home, things not moved. Again, they just denied denied denied and said they had been going over the floors 2-3 times. Ok, you're right, I just like to make things up for fun!? Seriously!? This company is NOT what they used to be and I do NOT recommend them! You want HONEST people in your home and Heather and her crew are NOT!!!! read more

Cleaning crews are contractors, not employees - hence limited loyalty to company. Cleaning crews did not follow homeowner's instructions resulting in multiple issues. On two accounts cleaning crews broke personal household items and did not report damage to owners or Royal Touch Cleaning Management. If you are considering Royal Touch Cleaning, I strongly recommend everything is put into writing, cleaning instructions to include any special requests and to have the document signed by Royal Touch Cleaning owners (not management). read more

I've used Royal Touch Cleaning Service for a few years now and just getting around to write a review because they've never let me down. Time to share the wealth! Their quality of work has consistently surpassed my expectations for going on at least 7 or more years. Heather initially assigned Kathy and her team to clean my house and I've requested them ever since. Kathy always asks me if there's anything that needs special attention or if anything needs to be done differently. She and her team do a thorough job and its very relaxing to walk in the door after a day at work and smell the clean!!! I can't recommend them highly enough! In fact, I recommended them to my parents who are now regular clients and love them as much as I do! Thank you to RTCS and to Kathy and her team! read more

I had my condo cleaned today and they did a fantastic job! They are very meticulous and thorough. The price is also very reasonable. I have now permanently hired them and I am very happy I found a great cleaning service! read more

Awesome cleaning company. Was selling my house and had Royal Touch come in to do a deep clean. My house is 4500 feet and I had been moving items. The place was spotless and looked like a model home. Home sold in the next week!! read more

A highly step above cleaning company. Heather is very thorough and great to work with along with her crew. They are very affordable are very detailed and have used them several times on construction cleanup and other homes. They are are Definitely worth getting a bid from read more

As the team developed the routines for cleaning our home, they asked about my preferences. I dislike water spots on floors after they dry. They're onto it; my floors gleam! They treat my home and my possessions with care and attention to detail. From the floors to the fans, cleaning is organized into an efficient and thorough process. I am impressed with the quality of cleaning supplies, vacuums, steamers (a heavy duty steamer for baths and tile; a gentler steamer on hardwoods). Nothing cleanses like steam; I'm delighted that floors and baths are sanitized. They also use a cleaning machine on ceramic floor tile. And shower doors sparkle. read more